75,000 customers ask for broadband re...

75,000 customers ask for broadband refunds

There are 52 comments on the Lexington Herald-Leader story from Aug 11, 2006, titled 75,000 customers ask for broadband refunds. In it, Lexington Herald-Leader reports that:

Insight Communications has received 75,000 requests for refunds from customers who experienced broadband outages earlier this year.

Join the discussion below, or Read more at Lexington Herald-Leader.

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Yo Gabba

Little Rock, AR

#41 Apr 22, 2010
Alan wrote:
Above post says I'm in Little Rock, AK. I'm not. I'm in Dahlonega, GA.
Little Rock, Alaska? AK = Alaska

Damn I hate that shit, its AR for Arkansas

Lexington, KY

#42 Apr 22, 2010
maybe i am the only windstream customer without problems.
Mr Windstream

Lexington, KY

#43 May 27, 2010
I work for Windstream as a Tech , First off I understand most of youre complaints .....They are accurate but here is the problem the plant is about 50 years old and the company refuses to spend the money to upgrade,replace or maintain it.Which leaves us in a horrible situation I've been in the industry for 15 years now and in ky we have the worst plant around.I have only worked for them about 1 year now and have plans to go back to a real company. But anyway why i am writing here is to give advice, if you have had numerous outages and youre service sucks what you should do is file a complaint with the public utilities commission. If a number of people do this they will hear the message loud and clear.

Nicholasville, KY

#44 May 27, 2010
mines pretty darn slow today

Lexington, KY

#45 May 27, 2010
Yes, I dumped Windstream a couple years ago. I dont have internet anymore, but its better than giving my money to windstream.

Glen Rose, TX

#46 Nov 5, 2010
I filed a complaint with the bbb against windstream regarding their support,customer services reps, and billing.Their response?? They said that I hadnt paid my bill, I looked at the account number they provided on the response and it wasnt even mine! I refiled a complaint and nothing has happened. I am supposed to be billed 59.95 a month for basic service and instead they are billing me 88.00 plus all the great taxes and fees they add on...i have no choice on phone service..that has to be against some law right??
40503 A call to an OLE

Montréal, Canada

#47 Dec 30, 2010
please fine the solution
40503 A call to an OLE

Montréal, Canada

#48 Dec 30, 2010
please find the solution

United States

#49 Jul 27, 2012
I live in the sticks and had Hughesnet for 6 years and dropped it like a dead skunk for Windstream DSL. Unlike most, I am generally happy with Windstream speeds (they could do better on the UP side) and I love the usenet inclusion. Every year or so my connection craps out and I have occasion to call tech support. Don't do it. Just wait a day or so for one of your neighbors to go through the mind-numbing support protocol. The connection WILL come back. Take the time to read a book, bond with the family, or clean up your file system. It WILL fix itself.

And to all of the haters, just try Hughesnet and you'll see what the definition of bad really is. I for one LOVE Windstream DSL. Especially compared to Hughesnet.

Jefferson, GA

#50 Jun 4, 2013
windholes is the worst company ever and there getting govt contracts something seems fishy

Lexington, KY

#51 Jun 4, 2013
I have been saying this for years, and I will say it again. You can moan and groan all you want, they have your money already, they do not care. After they get your money, they are only going to do the bare minimum.

Cancel the service, that is the only way to get their attention, you want a solution, here it is. Cancel their service, and then they will change their ways, or go out of business which would be the best thing.

If you are only going to come onto a public forum and piss and moan about it and then go write them another check, then you get what you get and well deserved at that. You are basically paying them to give you poor service. It is sickening how people let corporations walk all over them, hell and even pay them to do it.

Since: Oct 13

Lexington, KY

#53 Dec 7, 2013
Come and believe in our Savior, his saving grace never ends and is dependable and loving.

and saying, "The time is fulfilled, and the kingdom of God is at hand; repent and believe in the gospel."

2 Tim 2:8 (NIV) Remember Jesus Christ, raised from the dead, descended from David. This is my gospel.

The gospel is a message. It is also referred to in Scripture as a "word", a "doctrine", a "seed", the "good news", "the truth". Because God uses the message of the gospel to reconcile men to himself, it must be taught, heard, understood, believed, confessed and defended.
The Message is That Jesus is The Christ, that He Was Crucified, and Rose Again!

1 Cor 15:1-4 (NIV) Now, brothers, I want to remind you of the gospel I preached to you, which you have received and on which you have taken your stand. By this gospel you are saved, if you hold firmly to the word I preached to you. Otherwise, you have believed in vain. For what I received I passed on to you as of first importance: that Christ died for our sins according to the Scriptures, that he was buried, that he was raised on the third day according to the Scriptures.

The Message Must Be Taught

Rom 10:14 (NIV) How, then, can they call on one they have not believed in? And how can they believe in the one of whom they have not heard? And how can they hear without someone preaching to them?

The Message Must Be Heard

Rom 10:17 (NIV) Consequently, faith comes from hearing the message, and the message is heard through the word of Christ.

The Message Must Be Believed

Heb 4:2 (Phi) For we too have had a gospel preached to us, as those men had. Yet the message proclaimed to them did them no good, because they only heard and did not believe as well.

The Message Must Be Confessed

Rom 10:8-9 (NIV) But what does it say? "The word is near you; it is in your mouth and in your heart," that is, the word of faith we are proclaiming: That if you confess with your mouth, "Jesus is Lord," and believe in your heart that God raised him from the dead, you will be saved.

The Message Is Foolishness To Some, Good News To Others

1 Cor 1:18,21-23 (NIV) For the message of the cross is foolishness to those who are perishing, but to us who are being saved it is the power of God... For since in the wisdom of God the world through its wisdom did not know him, God was pleased through the foolishness of what was preached to save those who believe. Jews demand miraculous signs and Greeks look for wisdom, but we preach Christ crucified: a stumbling block to Jews and foolishness to Gentiles.

The god of this world has blinded the minds of those who do not believe, and prevents the light of the glorious gospel of Christ, the image of God, from shining on them... For we are looking all the time not at the visible things but at the invisible. The visible things are transitory: it is the invisible things that are permanent.

I am Alpha and Omega, the beginning and the end, the first and the last.

Blessed are they that do his commandments, that they may have right to the tree of life, and may enter in through the gates into the city.

For without are dogs, and sorcerers, and whoremongers, and murderers, and idolaters, and whosoever loveth and maketh a lie.

I Jesus have sent mine angel to testify unto you these things in the churches. I am the root and the offspring of David, and the bright and morning star.

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