sleazy car towing from apartment complex

Posted in the Lewisville Forum

First Prev
of 4
Next Last
rick

Richardson, TX

#1 Nov 1, 2008
I am very upset about my apartment complex and towing company. Please take a few minutes and read my email. I want to see if other people have gone through what I experienced and to see what I can do so this doesn't happen to other people. When I think about it, this is scam. People just taking complete advantage of other people.

I live in the park timber apartments and my car was towed because I was apparently "double parked" where as I know I parked my car where my tires where on the white line but did not cross it. Which in no way can hinder from another car from parking beside my car. but the apartment "courtesy patrol" called the towing company who then towed it but Pro Tow towing. Their towing lot is 2.5 miles away from my apartment complex. They charged me $263 to get my car back. How can you charge $263 to tow 2.5 miles? thats $105 per mile!

I have towed my car before to a mechanic and they charged me $8 a mile.

I am also convinced that the apartment complex gets a cut from the towing company because pro tows number is posted on the signs in the apartment complex. my car has a parking permit, couldnt they just take a minute and call me to tell me that car was parked improperly? couldnt they give at least one warning?

I dont know who is more to blame for being so sleazy and completely taking advantage of people. The apartment complex management or the towing company. They are both obviously profiting from the situation and abusing loop holes somewhere.

I am on a very tight budget and this really put a ding on my bank balance. Are there other people who have gone through this? What can we do to stop towing companies like pro tow from rippng people off?!

please help.
Les Claypool

Denver, CO

#2 Nov 3, 2008
The joys of renting... In some cases one complex may be part of larger management/holding company. Your best hope may be to contact that management company and let them know who is doing what at your complex. Let them know that you are very vocal, are moving ASAP and plan to report them to the Better Business Bureau.
JKL

Garland, TX

#3 Nov 3, 2008
I am a Regional Manager with a large property management company. I doubt that the apartment community is getting a cut from the towing company. I have actually used this towing company at some of my apartment communities and they have been very reputable. It is state law that the towing companies name is on the signs that are posted at the property. Another resident probably complained to the answering service about the way you were parked and the courtesy officer was called, who in turn, called the towing company.

We recently went to permit parking at one of the communities I supervise and Pro Tow did not want to enforce what is sometimes called "at will towing." What this means is that the towing company would patrol the community and tow any cars with out parking permits. Pro Tow simply stated that they did not like to enforce this type of towing. I had to respect their decision. I dont like to have our towing companies enforce this type of towing as well. We just have so many parking issues at this community, we did not know what else to do in order to assure that the paying residents had a place to park. We ended up resolving this matter in another mannor.

Dont get me wrong, there are way to many shady towing companies. I have had problems with several towing companies over the years.

Most of the towing companies I have used take a picture of the vehicle before they tow it. Ask Pro Tow for a copy of the picture. If the picture shows that you were not parked over the white line, then I would think Les's suggestion is a good one, talk to the manager. If she will not help you, then ask to speak with the corporate office. Good luck.
Comment

Addison, TX

#4 Nov 3, 2008
PRO-TOW is an honest company. Many cities use them to tow for their police departments. There are MANY shady tow companies out there, but this just isn't one of them.

Please don't take this the wrong way, but if you knew you were parked "on" the white line, then why would you have left your car parked that way. Not saying that it should have been towed, but at the same time that doesn't seem very neighborly of you.
rick

Richardson, TX

#5 Nov 6, 2008
I rushed home to because I had to get cheese for something my wife was cooking. That ended up being most expensive bag of cheese I have ever gotten!!

After I saw that my car was towed I remembered that I parked on the white line. When I called the apartment complex to see why it was towed they told me that I was DOUBLE PARKED. Thats what really ticked me off. I have a parking permit on my windshield. Couldnt they have made a 1 min phone call to tell me before towing my car 1 am in the morning.

I admit I made a stupid mistake and I paid dearly for it while some people made some money. oh well.

but at least I didnt know about the picture thing. I will call and find out to see if they have one.
rick

Richardson, TX

#6 Nov 6, 2008
and why did the towing company charge $263?!! The towing company is literally 2.5 miles away. It took less then 10 mins to drive there from my apartment complex. isnt that kinda of scam? where did they come up with those numbers?

like I said before, I have towed my car before to the mechanic and they charged me $8 a mile which I thought was a lot.
Les Claypool

United States

#7 Nov 7, 2008
rick, I had similar thing happen to me years ago. I lived in a pricey townhome in Irving. Each unit had a small garage with a drive just big enough for a small car. The front was cul-de-sac private drives. If your car was parked in the front between 3 and 4 AM they would tow it and the charge was $300+. There was no reason or logic for it. I made sure I always put the cars in back, but the one time I didn't they towed it. It was just one of many methods they had to remove money from your wallet. There's nothing neighborly about it.

Your only way out is to buy or rent a house.
Youhadmeathello

United States

#8 Nov 12, 2008
This happened to me also. I rented at Oak Forrest and someone claimed that I parked in their space. Towed my car and charged me $186 to get it back. I know for a fact that I was in the right spot. The people whom had me towed didn't even show a lease to the tow guy. Needless to say, I moved as soon as my lease was up. Horrible place.
kevin

AOL

#9 Nov 12, 2008
what is the name of you Lewisville newspaper or a link to its website? I am reading this through topics, but i would like to go to the main website
red

Lewisville, TX

#16 Nov 23, 2008
This happened to me too. My car had recently broken down but it didnt look broken. I was saving the money to get it fixed. They towed it. same company. well they wanted about $300 for towing and I was trying to sve $200 to get it fixed. needles to say I never got my car back. I simply cant wait to move out! people hurt people for no reason and dont care at all!!!!
JKL

Garland, TX

#17 Nov 23, 2008
red wrote:
This happened to me too. My car had recently broken down but it didnt look broken. I was saving the money to get it fixed. They towed it. same company. well they wanted about $300 for towing and I was trying to sve $200 to get it fixed. needles to say I never got my car back. I simply cant wait to move out! people hurt people for no reason and dont care at all!!!!
If you read your lease agreement it clearly states that you can not store cars that are not operable at the community. Cars that are not operable are red tagged before they are towed giving the owner ample time to speak with managemet. Towing companies are just enforcing the apartment managements rules. As I stated before, I have worked with many sleezy towing companies before and Pro Tow is not one of them.
Comment

Addison, TX

#18 Nov 24, 2008
Some on this post feel that the $263 is excessive.

Think of it this way...

Here is what is in effect being asked of the tow company:

1)They are being called at 1am and asked to send one of their drivers who is at home with their families to come out and assist you.(And yes these drivers are dispatched from their homes in the off hours)

2)This employee has to be compensated with a fair enough wage that he can support his family. Should the company pay peanuts, turnover would be out of control and the company would constantly be training new replacement employees.

3) The company also has to carry a VERY EXPENSIVE insurance policy to cover not only its employees but potential damage to the recovered vehicle as well.

4) The company has to equip the driver with a reliable truck sufficient enough to recover various types of vehicles in all types of conditions and circumstances. These trucks start at around $60,000 and climb well into the hundreds of thousands of dollars.

5) So that taxpayers are not left with all the above costs and headaches, local municipalities use these companies to clear the roadways after wrecks and police arrests. These agencies REQUIRE a tow company under contract to have access to all of this expensive equipment as a condition of the contract. That half million dollar 18-wheeler wrecker will rarly get used, but you had better have one.

Now I ask, would you be woken up at 1am and do all this for a $263 payment?
Comment

Addison, TX

#19 Nov 24, 2008
For clarification....

I am NOT defending all towing companies. I still stand behind my original comment that there are MANY shady tow companies out there.
angry resident

Newport News, VA

#20 Mar 5, 2009
my car was towed at 2am at my apartment complex we dont even have assigned parking and the tow truck towed my car and when i called and asked them why they said my tire was over the white line one damn tire not my whole car and they towed my car 30 miles away to another city and told me they could bring it back to me for 50.00 more dollors i know we in a recession but how cheap and lame can you get im just out of 150.00 dollors and all my apartment complex could say was sorry!
Sammi

Katy, TX

#21 Jun 17, 2009
First, if you were parked on the line you DID hinder another car from using that space. The other vehicle has to have room to open all of the doors and people to get out. Second, non-consent tows are charged a flat fee that is not based on mileage. This is done to prevent companies from towing people to the other side of town and charging more.

I urge you to read Texas Occupations Code 2308. Those are the laws that govern private property non-consent tows. If your vehicle is ever towed and you feel it was an improper tow you can request a hearing within 14 days from the JP court. The towing company is required by law to notify you of this when you pick up your vehicle. If they fail to do this you can file criminal charges against them.

If the towing company or the apartment complex violate any of the laws in Chapter 2308 you can sue them civilly for any damages,$300 plus three times the amount of fees assessed in the vehicle's removal, towing, or storage, plus attorney’s fees.

If the towing company or apartment complex violate any of the laws in Chapter 2308 you can file criminal charges against them. They can be fined up to $1,500 per violation.

I urge you to read the laws. A large number of apartment complexes and towing companies are not complying with the laws, but they continue to do it because they are never challenged. Some do it on purpose and some out of ignorance.
Bill P

Flower Mound, TX

#22 Jun 22, 2009
I drive a tow truck and we have rules to go by.I towed 25 cars last week 5 were stolen and the rest did not have a parking permit or were double parked or in a handy cap parking slot with out a permit.If your on the line in your parking slot its a chain reaction it affectsevery one else in your little are.The apartment managers have problems with parking or they wouldn't sign a contract with tow companies.Slow down watch how you park and you won't get towed.And I found out that most people that get towed are liars and some are total idiots.I take three to four pictures of every tow.Most apartments have visitor parking.Find your visitor parking area,get a visitor pass,park the right way or get towed its very simple.We tow 1500 a month because people are in a hurry,not paying attention or can't read.Thank you have a nice day
Theresa

Houston, TX

#23 Aug 21, 2009
Hi the same thing just happened to me tuesday night and I was devestated. I'm like you and I think they do get a cut from it... I mean couldn't they have called me. I had to pay 191 to get mine back and they took it 20 miles from my house. I just think it was wrong because I've lived there for almost five years and they did me like that. Is there something we could do or a complaint we could file on the apartment comple ?
I looked at a picture of double parking and my car was definitely double parked.
Bill P

Flower Mound, TX

#24 Aug 22, 2009
Its not the tow companies job to call you.Tow drivers don't make much money and they get payed per car so there main concern is getting 10 cars a night safely towed like I said before do what your supposed to do and you won't get towed.Wake up.Oh what are the names of the tow companies.Pro tow may be one of the better tow companies out ther but they work there driver 80 hrs a week and they don't make much money.THEY ARE NOT DRIVER FRIENDLY.So if they you encounter a tow driver be friendly or he may zap you with his stun gun.
TOWMAN 817

Dallas, TX

#25 Sep 11, 2009
EVERYONE ON HERE IS COMPLAINING THEIR VEHICLE GOT TOWED. SORRY FOR YOUR PROBLEMS BUT THE FACT IS WHEN WE TOW A CAR ITS FOR A REASON. IF YOUR NEIGHBOR HAD A PARTY AND HAD 10 OF THEIR FRIENDS OVER AND YOU HAD TO PARK DOWN IN THE VISITOR PARKING YOU WOULD GET UPSET WOULDNT YOU I KNOW I HAVE BEFORE. SO WHEN WE GO OUT THERE AND YOU DONT HAVE A TAG ON THE WINDOW OR WHAT NOT WE TOW IT DUE TO IT BEING AN INCONVIENCE FOR THE RESIDENCE. IF YOU DONT PUT YOUR STICKER OR PASS UP ITS NOT OUR FAULT. ALSO APROACH A DRIVER WITH KINDNESS WE ARE JUST DOING OUR JOBS. I HATE WHEN SOMEONE COMES OUT YELLING AND BEING MEAN IT MAKES MY GET UPSET AND NOT WANT TO WORK WITH THEM. IF SOMEONE APPROACHES ME KINDLY IWILL MOST OF THE TIME LET THE CAR DOWN AND TELL THEM TO MOVE TO A VISITOR PARKING SPACE OR MAKE SURE THEY ARENT PARKED ILLEGALLY.
TOWMAN 817
Really

Seattle, WA

#27 Dec 4, 2009
Comment wrote:
Some on this post feel that the $263 is excessive.
Think of it this way...
Here is what is in effect being asked of the tow company:
1)They are being called at 1am and asked to send one of their drivers who is at home with their families to come out and assist you.(And yes these drivers are dispatched from their homes in the off hours)
2)This employee has to be compensated with a fair enough wage that he can support his family. Should the company pay peanuts, turnover would be out of control and the company would constantly be training new replacement employees.
3) The company also has to carry a VERY EXPENSIVE insurance policy to cover not only its employees but potential damage to the recovered vehicle as well.
4) The company has to equip the driver with a reliable truck sufficient enough to recover various types of vehicles in all types of conditions and circumstances. These trucks start at around $60,000 and climb well into the hundreds of thousands of dollars.
5) So that taxpayers are not left with all the above costs and headaches, local municipalities use these companies to clear the roadways after wrecks and police arrests. These agencies REQUIRE a tow company under contract to have access to all of this expensive equipment as a condition of the contract. That half million dollar 18-wheeler wrecker will rarly get used, but you had better have one.
Now I ask, would you be woken up at 1am and do all this for a $263 payment?
This is all fine. Yes, the tow company deserves to make a profit - otherwise they wouldn't stay in business. But, my car was in an accident a couple of weeks ago. Pro-Tow happened onto the scene (they were not dispatched from home at 1am). The cop on scene authorized them to tow my car. It was 6 miles, and the bill was $200. This included a $35 Fuel Adjustment fee and a $50 Road Hazard fee in addition to the $95 hookup and $20 mileage charge. I've searched high and low and can't find any explanation for a road hazard fee. I recall hearing that some transportation companies were charging fuel adjustments when the price of fuel went through the roof. But it didn't take 12 gallons of gas to go the 6 miles. If $35 is the "adjustment", I'd love to see the actual fuel cost. I can only conclude that these fees are gravy for the tow company. I didn't mind the hookup, though it was a bit higher than I expected, but it's been a while since I needed a tow. I didn't even mind the mileage fee, though a couple of free miles thrown in for the base fee would've been nice. But I have no trouble sympathizing with the guy that was charged 260+ for 2 miles, even if he *was* at fault.
As for your general arguments, there are costs to doing business in every occupation. If you need to cover those costs specifically, then at least call it what it is. Charge me a "half-million dollar 18-wheeler tow-truck surcharge" if you need to. But if you can't afford the costs of your business, or you don't want to pay them, you should find a new business.
Incidentally, it occurs to me that part of the reason this insurance is so expensive is because of the acts of some in the towing industry itself?

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 4
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Lewisville Discussions

Title Updated Last By Comments
Who do you support for State Board of Education... (Oct '10) 2 hr The Petrologist 710
Who do you support for State Board of Education... (Oct '10) Wed Gasman 543
AT&T Employees Should Be Careful (Dec '08) Wed BuffytheTexan 28
Looking for snapchat friends :) Oct 21 Bethluvluv 1
Perfumes (Jul '12) Oct 13 Jim Stout 2
TX high school football referees are BAD! Oct 12 Fedup 2
Mountain Lion Sighting Reported Near Grapevine ... (Sep '08) Oct 8 briski 33

Freeze Warning for Denton County was issued at October 31 at 12:36PM CDT

Lewisville News Video

Lewisville Dating
Find my Match

Lewisville People Search

Addresses and phone numbers for FREE

Lewisville News, Events & Info

Click for news, events and info in Lewisville

Personal Finance

Mortgages [ See current mortgage rates ]