First Prev
of 2
Next Last
cajun baby

Melissa, TX

#1 Sep 15, 2009
I wish we had another cable company here to give us a choice. Instead we are stuck with shoddy service and outrageous prices for cable and internet. I have cable, internet, and telephone with this company and it is anything but reliable, I am going to switch back my telephone to AT&T so at least I will have reliable phone service. Anyone else out there having heartburn over this??
Running Bear

United States

#2 Sep 16, 2009
Oh yeah! I have internet service with them. 1 gbps download and 256 kbps upload for a whopping $40 a month! I used to have cable TV with them also. Many of the channels had snow and most were shopping/service/special interest/news channels. I finally canceled the TV service and went over to Dish Network about 8 months ago. I don't know why I didn't do it sooner. Now I have clear reception, a lot of channels that really interest me and no 1 or 2 day blackouts every month or 2 when something in the cable line out here goes wacko. I still get that with the internet service. The only reason I still have it is because I have a MagicJack for my phone service. Pretty hard to beat $19.95 a year. Unfortunately it doesn't work with satellite internet. If it did I'd dump Suddenlink altogether and go with HughesNet satellite.
VP Resident

AOL

#3 Sep 17, 2009
Oh, yes I Hate sudden link cable! I moved sometime back into my current house which already had cable line running to it and that the main office had showed that the previous owners had cable for several years. But Sudden Link told me that because my cable line ran accross my nieghbors property that they could no longer service my address. All this after my nieghbor told them and even went down to the Leesville office with a letter stating it was ok. So then sudden link came back out to activate me and the installer/tech then said the current pole was farther then 250 feet from my house. I asked him, How do you know? His awnser was oh, I can just tell. So, when he left I was so mad I got out my measuring wheel and walked the distance from the pole to my house the whole 244 feet which is with in the limit of 250 out here were I'm from. The fact is they are a bad company with second rate service, and lazy installers who come dressed more like there at your house to pick up your wife then climb a ladder and install cable line.
VP Resident

AOL

#4 Sep 17, 2009
Also it should be known that the Town of New Llano and Leesville both have city ordinance making CRAPPY-LINK the main providers via land line within there city limits for cablr tv and inter net. I don't know about the Parish but would assume that there is something simler. So really my point is we can go to are local leaders and complane about Sudden Link after all they have no problem charging you for a whole month of service even though they did not give you a whole months service with the way there lines are always going out! Its time we do something about these thives calling them selves the SUDDEN LINK BANDIDO's!
Running Bear

United States

#5 Sep 17, 2009
VP Resident said [The fact is they are a bad company with second rate service, and lazy installers]

Darn right. Tell it like it is. Seems they don't fix anything out here until it totally breaks down then they come out and fix it enough so that it works. Next time a big storm comes through it's out again! Things is the cable that's up along most of the line has been there since the 80's and God knows how many ownership changes and is most likely in need of replacement.
VP Resident

Rockwall, TX

#6 Sep 17, 2009
Speak of the devil and he shall appear! Just went out to the mail box and guess what? I now have a bill for the service they refused to hook up! What kind of crap is this? WELL, I REFUSE TO PAY CRAPPY-LINK! WHAT NOW YOU GOING TO FINALLY COME AND HOOK ME UP SO YOU CAN HAVE THE PLEASURE OF TURNING ME OFF! That would make perfect sense when you look at they conduct bussiness around here in VP!
Running Bear

United States

#7 Sep 18, 2009
It's things like that that made me go over to Dish Network. If my VOIP phone would work on satellite I'd leave SometimesLink altogether. For over a year they kept claiming the problems I was having (fuzzy reception, dropouts in service, bad internet service) was due to the equipment/cable in my home. I had that tested numerous times and my equipment and cable hookups were always solid. Several times SuddenLink techs came out to test it and it all tested good. The main part of the problem turned out to be the cable coming from the main pole to my service pole. It had been there since the mid 80's, little wonder. I still continued to experience loss of cable TV signal strength and I knew it wasn't my stuff causing as my neighbprs were having the very same problem. Many of us out here have gone over to satellite. I pay a little more than I did with cable but I get a LOT more channels and very few of them are shopping/news/special interest/sports channels. I also get Showtime, The Movie Channel and Encore. Can't say the same for SuddenLink. Most of the channels were junk that I had absolutely no use for and many of the others were fuzzy.
cajun baby

Melissa, TX

#8 Sep 19, 2009
Running bear- You said that you have the "Magic Jack" Does that work well for you? How does it work and can you have a fax machine hooked up to it as well? Thanks for your feedback.
Running Bear

United States

#9 Sep 19, 2009
It works very well. I can't tell the difference between it and a regular phone line. It'll work with any broadband connection including DSL and WI-FI. However it will NOT work with satellite or dial-up. There simply isn't enough bandwidth.

Below is some information from the MagicJack website. I hope it helps to answer your questions.

MagicJack requires on of the following internet connections:

* Broadband
* High-Speed Internet
* Cable Internet
* DSL
* WiFi
* Wireless
* WiMax
* FiOS

A minimum bandwidth UPLOAD speed of 128 kb/s is required.

They do not officially support using faxing with magicJack.

Please try the following steps to use magicJack with your fax (contact your fax manufacturer for details):

1. Turn off error correction on your fax machine or program
2. Set the fax machine or program to use the slowest speed available
3. Increase the speed, checking at each speed that faxes work

MagicJack will also work on a networked computer.

MagicJack supports the most popular operating systems in the world:

* Microsoft Windows XP
* Microsoft Windows Vista
* Intel-Based Apple Mac

Use any telephone with MagicJack: corded, cordless, portable, or DECT. The telephone may be either an analog or digital phone.

You MAY NOT use an old-style rotary telephone.

If you have a cordlesss phone system in your home or office, simply plug in the base station and your additional handsets will work as normal.

Just think of magicJack as your new phone jack, it's really that simple.

Will MagicJack work with Wireless Broadband?

YES.

MagicJack works with wireless broadband such as EVDO and HSDPA.

EVDO, also known as EV-DO, 1xEvDO and 1xEV-DO, is a standard for high speed wireless broadband The acronym is short for "Evolution, Data Only" or "Evolution, Data Optimized".

HSDPA, short for High-Speed Downlink Packet Access, is a new protocol for mobile telephone data transmission It is known as a 3.5G (G stands for generation) technology.
cajun baby

United States

#10 Sep 20, 2009
Thanks Running bear!! I am def. going to get it. I can't wait to call Suddenoff and tell them where they can stick their phone service!! LOL I am having to use my old laptop at this point due to my desktop having a virus. I will have to put it in the shop for a few days. Thanks again.
Running Bear

United States

#11 Sep 20, 2009
I recommend getting AVG antivirus for protecting your system. It's a free download and the updates are free also. Just search for AVG FREE.
cajun baby

United States

#12 Sep 20, 2009
yeah had it on there...still didn't work. Think my son downloaded it with one of the games that he plays.
Running Bear

United States

#13 Sep 21, 2009
He probably downloaded McAffee or Norton. As far as I know AVG doesn't partner with gaming sites. I've had both McAfee and Norton as well as some others and some viruses always got through. I've had AVG for three years and I've yet to see a virus get through it.
Running Bear

United States

#14 Sep 21, 2009
Oh yeah, My SuddenLink connection went offline last night about 6:30. When I checked back at 10:00 it was still down. Par for the course with a crappy cable system.
VP Resident

Rockwall, TX

#15 Sep 21, 2009
And Running Bear remember Crappy-Link will still want there money even though you could not use your service. Guys were in the wrong bussines we need to to come up with some sort of sudden link cable product. The best thing is everyone will have to pay and we won't even need to deliver any type of product.....It's a win win situation....LOL
cajun baby

United States

#16 Sep 21, 2009
LOL yes indeed!! We could just rake in the dough! Yeah and try and get a credit from them for service that you could not use since it was down..and they will blame it on Mother Nature. Go figure. Ok running bear... I took my computer in...sure enough it is a nasty virus(s).(Police Pro and Personal Guard 2009) managed to get by AVG and Norton 360 antivirus. The computer tech said that she got it from the Lowes site and we probably got it from there or Myspace. We were on both sites back to back. Of course it will prob. require them to wipe my hard drive. Sometimes if it wasn't for bad luck I wouldn't have any.
Running Bear

United States

#17 Sep 21, 2009
There is a way to keep from paying for the down time. You have to call the problem in to SuddenLink and have mark the time you called on the account. When the problem is fixed (or quickly patched as usual) that time will be marked as well. Thing is, when my internet service is down my phone is down as well. That means I have to go down to my parent's place to place the call, and such calls usually get my blood pressure up. It seems no matter how many times I've called (which is a good many) I almost always get someone that comes across as a moron. I end up having to explain in great detail what's happening and usually have to get them to check the area out here from their location. Only then do they understand the problem that I've been trying to explain to them. Very simply that I and my neighbors don't have service. I need my service. My phone message come through via email. My phone is on a MagicJack which is a VOIP (Voice Over IP) device and it won't work if there's no signal.
Running Bear

United States

#18 Sep 22, 2009
Cajun baby said [Ok running bear... I took my computer in...sure enough it is a nasty virus(s).(Police Pro and Personal Guard 2009) managed to get by AVG and Norton 360 antivirus. The computer tech said that she got it from the Lowes site and we probably got it from there or Myspace.]

You're saying you had two anti-virus programs running at the same time? No wonder you had a problem. When you have more than one anti-virus program running they work against each other and cancel each other out thus causing lapses in protection.
Running Bear

United States

#19 Sep 22, 2009
My internet connection is pulling it's tricks again. The service in this area went out for a few hours the other night and since then the speeds have been fluctuating wildly. Download speed is pretty much OK but the upload speed and the speed at which pages are displayed is inordinately slow at times. This is a problem that goes back several years and they haven't fixed it yet! When a problem is called in a tech comes out, locates a problem and does a quick patch job on it and calls it in as fixed. After this has occurred several dozen times they come out and replace the faulty component. Then the cycle repeats with the next component in line. This cable system out here has more bugs than a bait store! And it's little wonder. When SuddenLink (then Cebridge Connections) came in they took over an already antiquated cable system that was doing good to carry the load it had which was just cable TV. Instead of replacing the cable which was already experiencing problems due to it's age they simply upgraded it to digital (that's almost a whole year I'd rather not remember). When they connected in their booster boxes they did it with fiber optics. Now that's copper to fiber optic back to copper until the next box. Where's the sense in that? Either the entire system is fiber optic or none of it is. Transmitting through a copper cable the signal is limited in speed to that allowed by the copper, which is far slower than that of fiber optics. Then they stacked on internet and things got worse and now they've added phone service. All this being carried by a cable that was put up in the mid 80's to carry nothing more than cable TV.
cajun baby

United States

#20 Sep 22, 2009
I totally agree with you. If they would fix it right the first time they would save money in the long run, by not having to repeatedly come out there and patch it. But as with most things these days they take the easy way out instead of the Right way!!! I would hope that maybe someone out there that works for suddenlink and maybe gives a hoot about customer service would see this thread and pass it on up. I know...I probably have a better chance of seeing God.

Runnning bear- I didn't have them running at the same time. It disabled AVG, so then I installed Norton 360, but the virus was already there and kept the Norton from scanning the regs. IT then deployed itself. It is a nasty one. My husband asked me why people make viruses and my response was....because they can....and they are %$#holes!!
So now I have to decide whether to spend the $$ to have it wiped or just buy a new computer and learn how to deal with Vista. Or wait till Oct 22nd and get Windows 7. What are your thoughts?

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 2
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Leesville Discussions

Title Updated Last By Comments
Local Effort Is Historic 5 hr gottaknow 268
Fort Polk's "Warrior Run" Blocking ROADWAY 6 hr Fort Polk employee 4
Fort Polk members of Bargaining Unit represente... 6 hr Dues Paying member 1
Debate: Marijuana - Leesville, LA (Aug '10) 9 hr BUCKONETEN 119
Illegal Checkpoints in Leesville 13 hr MREEATER 30
Genealogy of the upcoming Election 13 hr MREEATER 18
Daniel Green, Leesville Daily Leader Mon Mr Leesville 20
More from around the web

Leesville People Search

Addresses and phone numbers for FREE

Personal Finance

Mortgages [ See current mortgage rates ]