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observer

Lebanon, TN

#21 Nov 16, 2010
Amused wrote:
Have you ever heard of resident rights??? You cant make a resident do anything, if you do you could be charged with abuse so maybe you should check your facts... you sound ignorant. I do like Paula and Angela. Your opinins about them are probably as uneducated as your ridiculous accusations about not caring for resdents. So if you were a SMART employee,(which ovbiously your not) you would know that if there is any truth behind these accusations you can always call the ombudsman, which would be the proper thing to do not gossip online. Same with families, you can always call the ombudsman. If I am correct, I dont believe Elmcroft of Lebanon was cited on their last survey, which is a great accomplishment for an assisted living facility. I hope you can find a great home for yor family Sue, im sorry you were mislead about Elmcroft.
never worked there, never been there,these are just things ive heard from different sources. I dont even know anyone there. Sometimes there has to be some negative truth told.As far as patience rights there has to be a line there since certain individuals dont realize they need certain types of hygiene,is that not why you put them in assistant living?
observer

Lebanon, TN

#22 Nov 16, 2010
as far as me being uneducated maybe you need to proofreed your spelling.RESIDENTS
observer

Lebanon, TN

#23 Nov 16, 2010
yep i think i also made a booboo. PATIENT-RESIDENT
Sue

Hermitage, TN

#24 Nov 22, 2010
Amused. Thanks for your post. I realize that everyone has to make their own judgement based on their own experience. However, my experience with Elmcroft has been excellent. I have no complaints. I know many of the staff and am impressed with everyone I have met. My mother has been VERY happy, and exceptionally well taken care of, for her entire residence there. She is treated with respect and love and grace far beyond what I thought would be possible, and her physical care has been exemplary. I was very surprised to read any of the above negative comments. The comments have not swayed my opinion in any way. I brag on the facility and staff every chance I get in our community. I am glad you pointed out that you cannot force a resident to do anything. That is a very good point that many do not consider.
thrilled sibling

United States

#25 Dec 21, 2010
I am thrilled that my sister is at Elm Croft of Lebanon. Since she has moved there she is happier than she has been in a very long time. She has new friends, they go to movies together, they go shopping, they enjoy making crafts, and so much more! The staff there are amazing! They are all so caring and informative, especially the ladies that work the evening shift, Rebecca, Sherry, and Melonie. When they are there I know my sister is in good hands! I can honestly say that I have NO complaints at all about Elm Croft of Lebanon. Who knows, maybe one day I will be ready to move in there.
aimee

Pinehurst, NC

#26 Jan 19, 2011
I feel sorry for all the families of these residents - it's what you don't see at these places. Several years ago I worked for one and was horrified so I left. If you only knew. This country needs to wake up about the care we're providing for our elderly.
sue

Hermitage, TN

#27 Jan 19, 2011
aimee wrote:
I feel sorry for all the families of these residents - it's what you don't see at these places. Several years ago I worked for one and was horrified so I left. If you only knew. This country needs to wake up about the care we're providing for our elderly.
Aimee, sorry you had a terrible experience. I am sorry for anyone who has had such an experience, however, and I realize I am repeating myself here, my mother has had nothing other than an excellent experience at Elmcroft of Lebanon. That's what this forum is about & I didn't want anyone to think that your experience was there at that facility.
amazed

Lebanon, TN

#28 Jan 25, 2011
im amazed your that stupid ive worked i know for a fact what happens there personally and your a liar for one cause they make the residents to whatever they want them to do and some residents go for days without showers because they lie on there carts and fix all of the carts where there perfect so no one gets caught and gets in trouble so no you need to get your facts straight bud it aint gossip if its the truth but one day you will realize whats really going on there and feel pretty ignorant but i think everything that has been said is a complete fact whether you or anyone else wants to admit it sorry but i think alot of people that work there hate it and have no other option to get a pay check but you obviuosly know everything lol so i have said all im going to say
angel from above watching

Lebanon, TN

#29 Mar 8, 2011
God help any of you who are participating in poor care
sue

Hermitage, TN

#30 Mar 8, 2011
And God bless all who are providing compassionate and professional care.
aimee

Pinehurst, NC

#31 Mar 9, 2011
http://www.nursinghomesabuseblog.com/

Above is a good website for anyone who has a loved one in assisted living/memory care or a skilled nursing facility. I am a nurse who worked in a memory care unit connected to assisted living. Conditions were terrible. Again, if these families only knew what goes on they would be horrified. Visit at unexpected times. PERSONALLY check for bruises and pressure/bed sores. Most of all be an ADVOCATE for your loved one and bypass staff if there are problems and contact the corporate office - most onsite directors/administrators do nothing but cover up problems. I am now working at a hospital where we at least try to deliver quality care.

Since: Oct 08

Location hidden

#32 Mar 11, 2011
Bless you for listing this site. I have a loved one in one of these facilities and am gravely concerned about the care.
Worried

Hermitage, TN

#33 May 10, 2011
Very concerned about this facility. We can tell when a family member does not have medicine properly administered. Strong mood changes. We have been keeping documentation, and it is ALWAYS when Paula is on duty. Not sure what she is doing with the medication, using or selling, however, it does raise suspicions. Just wondering if anyone else has noticed anything similar.
SONINLAW

Lebanon, TN

#34 May 31, 2011
They were caught watering down my mother in laws medication, she died a week or two later
Speaking Truth

United States

#35 Oct 13, 2011
Upon first glance and the initial month I thought Elmcroft was the greatest place in Lebanon. I can verify that all of the negative posts that I have read, I have witnessed first hand. I had my loved one living at Elmcroft and looking back I regret the choice that I made to keep them there the time that I did. I do not want to go into specific detail on everything that went on but what we experienced was negligence, and beyond. All the worst nightmares we read and think about when we place a parent in a facility and trust that the caregivers are doing their job came true here. Granted I do know we had some good workers at Elmcroft but the ones who were rotten were horrid and my Mother was quick to tell me which ones they were. Several other residents also confirmed the same information. They were only nice when family was around. My Mother smelled and was not bathed properly when certain staff was on duty. yet they were the ones who acted like they were our best friends. We witnessed the falls, and areas that were not supervised. As well as the staff congregating around the dumpster and outside area to smoke leaving the facility with at most one person in the building. Urinary Tract infections were rampant. I removed my Mother after requesting a urine analysis for five days in which it was obvious she was showing signs of infection with her behavior. I called daily, each shift change was clueless and didnt know what I was talking about. Once they did catch a urine on the fourth day I was told it sat in the refrigerator too long. End of story I removed my Mother after a week of her showing signs of illness and took her to primary physician, She ended up in the ER and had a severe UTI which landed her in the hospital for three weeks. During this time she lost her ability to walk and is no longer a candidate for assisted living. Now she resides in a nursing home. Which I do say, she smells a whole lot better!!!!!!! I have tried to be heard. I have called corporate office and billing and FAYE CLEVER I have left messages and been turned over to voice mail. Bottom line is I am required to pay that 30 days after she was removed. This makes me angry because I hold Elmcroft responsible for not treating the UTI sooner. My Mother would still be walking and living in an assisted living facility. Today I did reach Faye Clever via phone she quickly gave me her email and told me she was busy. ELMCROFT IS TOXIC AND I DO NOT RECOMEND THIS FACILITY AT ALL. I visited my Mother on a daily basis at different times sometimes more than once when I felt necessary. I am more than willing to answer any questions. Freedom of speech, is one of our many rights.
resident wrote:
what you think about this facility?
concerned family member

United States

#36 Oct 13, 2011
may i ask which building this happened in?
angel watching

Lebanon, TN

#37 Oct 22, 2011
The problem is in upper management and greed. The amount of money they charge and promised services and activities that are not provided. It is disgusting how clients needs are not addressed and dehydration and urinary tract infections are rampant. Total care patients on the alzheimers unit who are not appropriate for the facility take up too much time and staff has little time for appropriate residents. Karma is a bi... and the people at the top who are not managing the facility properly will eventually be dealt with.

Since: Oct 08

Location hidden

#38 Feb 17, 2012
This company has had two homicides - one in Raleigh, NC facility and another at a Madison, TN facility - both cases of a dementia resident beating another to death. No charges were filed in either case because the resident committing the crime was not mentally sound. Hope those families are suing Elmcroft because while the resident cannot be held responsibe I would imagine that the facility has an obligation to keep residents safe. "Angel Watching" is correct on all counts.
Concerned

Whites Creek, TN

#39 Feb 17, 2012
I also read the facility in Hendersonville had a lady die from a fall a few days before the homicide. The DA is investigating that incident. They have too many residents and not enough staff members. The 3rd shift stands out by the dumpster and takes smoke breaks - together - and their is only two on staff on that shift for 45 - 50 residents.
MyOhMy

Asheville, NC

#40 Jun 8, 2013
This same stuff seems to still be going on.

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