Review: Dean's Smokehouse

Review: Dean's Smokehouse

Posted in the Laurel Forum

Mark

Erin, TN

#1 May 7, 2011
Food is great.
But I got seriously angry when I tried to call in a order and got an answering machine.
It was on my way home so I stopped by.
I asked what was wrong with their phone and was told they don't answer it when they get busy.
They were kinda busy, not swamped.
I ordered and waited ,
decided to ring their phone while I waited to see what happens .No one even looked at it.
One heavy set blonde teenager stood at the counter stuffing her face as the phone rang and rang.
I spend 55-60 dollars a visit.
THEY WILL NOT BE GETTING ANYMORE OF MY MONEY WITH SERVICE LIKE THIS!
1488waffen

United States

#2 May 13, 2011
Eh deans food is good.. Prices are high and the service isnt great but its good if you dont feel like driving far
Guest

United States

#3 May 17, 2011
Food made me and my kids sick and the service was terrible, over priced also.

Since: Apr 11

Erin, TN

#4 May 25, 2011
Mark wrote:
Food is great.
But I got seriously angry when I tried to call in a order and got an answering machine.
It was on my way home so I stopped by.
I asked what was wrong with their phone and was told they don't answer it when they get busy.
They were kinda busy, not swamped.
I ordered and waited ,
decided to ring their phone while I waited to see what happens .No one even looked at it.
One heavy set blonde teenager stood at the counter stuffing her face as the phone rang and rang.
I spend 55-60 dollars a visit.
THEY WILL NOT BE GETTING ANYMORE OF MY MONEY WITH SERVICE LIKE THIS!
I am so sorry that the service was not as good as it should be.
We have new people working the front, and it seems they are having trouble taking care of the customers. The customers always come first. I will be talking to them to see how they can do a better job. Thank you for letting me know...Judy Dean
Tiffany

Petal, MS

#5 May 9, 2012
I have been to Dean's several times and have never had a negative experience. Would much rather family owed service than the poor service you get with larger corporations. The food is excellent and you will not get a steak with great taste for a price any cheaper. My husband and I can share a meal; two eating for approximately $25 nothing beats that.
Pogo

Clarksdale, MS

#6 May 9, 2012
Used to like it, but they changed the way they sell brisket. Very fatty now.
Brian

Maryville, TN

#7 May 22, 2012
I am from Memphis and recently relocated to Laurel...I guess this place is ok...but definately not what I am used to as far as BBQ goes..
Anna Marie

United States

#8 Sep 16, 2012
The food is great. I do not mind the higher prices, when they are located so close to my house. Location,Location,Location! I remember how it was when we had no choice but to go out of town to eat out. Glad Deans is here.
donald sauls

Houston, TX

#9 Jul 11, 2013
I found a roach in my tater salad

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