Wigs by Williams

The day a bad relaxer product burned unsightly bald patches into Kym Williams' hair seemed to her at the time to be the end of the world.

[Veronica]

I am not a celebrity. I'm a average Joeanna who purchased wigs online from Katour Line and my experience was quite the opposite of all the praise represented in your article. They look like cheap wigs...they are too small, and the styles do not look anything like the wig in the advertisement. I could have gone to my local beauty supply store and purchased the same wigs for considerably less. They are just Awful, and I can't exchange them because they said I ordered a custom color. I requested the color the model was wearing on the website. I spent 359.00 for 2 wigs. I am very disappointed and saddened that I threw away 359.00 of my hard earned money.

[Tommy V]

Veronica, I'm sorry about your loss but if it sounds to good to be true it is.
Let the buyer beware.

[Deborah Turner]

I too purchased a Katour wig and was quite disappointed in the quality. After less than two months, it began to look ratty not to mention it lost its elasticity so it was forever slipping around. Certainly, there is no way their wigs look better than other brands out there like Dena Cali, Motown Tress, and on and on. Not to mention the shipping took forever. Never again.

[Natalie]

I tried to place an order through Katour Line Wigs. I had to email their customer service to find out where it was because I paid for overnight shipping. I tried to call, couldn't get anyone on the phone. Then they were closed on a Thurs. and not opened on Fridays. Customer Service finally emailed me back saying that they sent me an email telling me the style was out of stock. They really didn't. Thank God anyway because I would have been very disappointed if I had spent the money and got a poor quality wig.

[Tonya Atlanta GA]

My experiance Katour Line Wigs was totally different. I have 5 wigs from the collection and I absolutly love them.

[Lil TJ]

Katour Line Wigs need to change their website. They make you believe that you are going to receive BLAM BLAM wigs! Instead you receive DRAB DRAB wigs. Save your money and your mind. Don't buy wigs from Katour Wigs. It's false advertising.

[CeCe]

I agree with the other customers here who stated that these wigs are no good. It is very hard to contact customer service. Also these wigs look nothing like the photos on the website. You pay high price for a very poor quality wig. For the record I purchased a Dena Cali wig for under $40.00 and I always get tons of compliments when I wear it. It is a short boy cut wig and I was surprise that the quality was that good for the price. Katour Line Wigs are a BIG WASTE OF MONEY! for a very cheap looking and crafted wig.

[Nichole]

I am also in agreement with the previous customers. I was so excited to see an online African American wig store because I was tired of giving the Asian owed businesses my money. I paid 95.00 for One wig, which I thought was pricey, but I thought it's probably worth it. NOT, the wig was too small. It did not look like the picture on the site. The shipping to 3 weeks. This is too long.

[Nichole]

Tonya Atlanta GA wrote:

My experiance Katour Line Wigs was totally different. I have 5 wigs from the collection and I absolutly love them.

Wich stylem did you ordered? How long was your shipping?

[Charleston Nurse]

I discoverd Katour wigs through Hype Hair magazine. It was a cut I was attracted to which was sharp!. I discovered it was a wig. I was really impressed. It was by Katour, however in finding the same wig online, it looked nothing like the one in the magazine. I now ran into this site. Thanks alot for saving me disappointment and money!!

[Imani]

I purchased a wig from Katour several weeks ago and never received my product. I contacted Karen Henderson who assured me that she would look into my order. I called today, and all their numbers are disconnected! So I have lost over $200 and have nothing to show for it. BUYER BEWARE!!! This has been such an awful experience!
I plan to contact the better business bureau and the chamber of commerce in that area as well as Essence, Ebony, Black Hair, and all the other places they do advertising because this is just not fair!

[Stacy]

I'm glad I read this site. I also just saw the feature in Essence magazine and actually ordered a wig this morning. I called them a few minutes ago and cancelled. The phones are working now. They weren't this morning. They said they moved offices and the phones got messed up. Whatever! I'm headed to my neighborhood hair store for a Dena Cali and let my hairdresser style it up.

[Shes_well_Bread]

Well I am glad I read these posts as well. Because the way Katour advertises, it'll make you wonder why you waited so long. Oh Boy. I won't be ordering anything form them, even though they look like great pieces (on the website). My hesitation was because I thought they were a little pricey and risky for not being able to return them beyond 48 hours. Thanks again. I'll be getting a Dena Cali (which I've had before) or a Sensationnel, which is a good style and quality wig.

[Yvette]

I was considering buying a wig from Katourline for the last few months but have been hesitant because I've never worn one before. Reading these entries has definitely made me change my mind. Their shipping appears to take too long and their pictures appear to be outdated, blurry and has no specifics about the style i.e. length in inches, etc. I emailed them about a specific style and their response was vague. Thank you guys for preventing my heart from being broken, time and money wasted. Maybe Essence and the rest of the magazines need to rethink who they advertise.

[April]

DON"T BUY. I purchased a wig from Katour line wigs and it was not worth the money!! The wig looked cheap and it did not look like the photo at all!! SAVE YOUR MONEY!!

[Nicketa]

I am surprised by these comments. I have been a customer for years, and I have never had any problems. I've gotten so many compliments and surprised looks( because when asked, "who is your stylist"?; " I say it's a wig."). So, again I am surprised by these comments. I AM A VERY SATISFIED
CUSTOMER.

[Miki]

I have had a very positive experience with Katour Line Wigs. The two wigs I ordered arrived within the stated shipping time and they were great quality and cut. For one of the wigs, I've used their cleaning service and my wig was returned fresh and beautifully styled! I highly recommend Katour Line.

[nad]

Im so glad i found this forum because Iv been tryin to order a wig from them for ages being from the uk you think that their online payment form would work but iv been having problems with it for ages. I emailed them loads of time explaining that they have a problem with their site and they still have not fixed. They emailed me back and said i should place an order on the telephone, i don't think the customer service team realise there is a time differnce between the states and the uk and as an security issue who would in their right mind give their personal credit card details over the telephone. What a way to do business!!!....Oh well their missing out on the UK market!!!

[Cynthia]

I have received nothing but the best compliments on my wigs. The Katour Line has been a life savor for me, Im pregnant and in the military and it's hard to find a good hairdresser. So I rely on these wigs and thank goodness I do cause if I listen to half of you ladies I'd still would be walking around looking chewed up. It's not hard to follow directions.

[Tonya Atlanta GA]

Nichole wrote:

<quoted text>
Wich stylem did you ordered? How long was your shipping?

I have one Lace Front wig and the rest of my wigs are from the collections. The Lace Front took longer because it was custom made to fit my head. The other wigs I selected was ship standard shipping. Myself along with some of my family and friends wear Katour Line Wigs. Nothing but positive comments here.