Disappointment at Stonevilla, Mt Plea...

Disappointment at Stonevilla, Mt Pleasant, PA

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jill

Pittsburgh, PA

#1 Jun 28, 2009
This past weekend, we held a retirement party at Stonevilla Winery in Mt Pleasant. Table rentals were $100.00 per table, to be refunded in Stonevilla gift cards to the renter at the end of the event. The rest of the patio is free, first come, first served. Two tables were rented for food set up, and seating for 16. An hour into the party, we were notified that we had exceeded 16 people and needed to purchase another table for $100.00. Free seating does not apply to anyone that reserves a table for a group gathering. If we did not immediately pay $100.00, we would be asked to leave the premises.
The greeter was rude to our guests, denying entry, even to the free area, until tables were purchased for seating . She interrupted the party, did frequent head counts, and required a store purchase from every guest prior to admission to the patio.
I was appalled at the way the staff treated our guests and my friends. A large profit went to Stonevilla. Not a single service was rendered. I turned in my card, and vowed never to purchase from there again. I urge you to do the same.
Tom F

Blairsville, PA

#2 Jun 28, 2009
jill wrote:
This past weekend, we held a retirement party at Stonevilla Winery in Mt Pleasant. Table rentals were $100.00 per table, to be refunded in Stonevilla gift cards to the renter at the end of the event. The rest of the patio is free, first come, first served. Two tables were rented for food set up, and seating for 16. An hour into the party, we were notified that we had exceeded 16 people and needed to purchase another table for $100.00. Free seating does not apply to anyone that reserves a table for a group gathering. If we did not immediately pay $100.00, we would be asked to leave the premises.
The greeter was rude to our guests, denying entry, even to the free area, until tables were purchased for seating . She interrupted the party, did frequent head counts, and required a store purchase from every guest prior to admission to the patio.
I was appalled at the way the staff treated our guests and my friends. A large profit went to Stonevilla. Not a single service was rendered. I turned in my card, and vowed never to purchase from there again. I urge you to do the same.
I think they are in trouble as business has been on the decline. I stopped going there due to rude workers a few months ago. I would rather spend my money at the place up on 31 near somerset.
Jill

Greensburg, PA

#3 Jun 29, 2009
That would be The Grove. Very nice. Better quality wine too. A friend also recommended Sandhill Berries.
iggy

United States

#4 Jun 29, 2009
jill, the winery,on 31 is glades pike.it is nowhere near as entertaining as stone villa. stone villa has been good to me for over 5 years. it is a great place. they have rules, for a reason. maybe you had too much wine and your guests were a little loud. remember , there are other people there to have a good time also. remember, this is a business,to be seated in the free area, a purchase is needed. so stop (whining).
latrobe

United States

#5 Jun 29, 2009
I agree their wine is weak at best -- Glades Pike and Sand Hill berries both have better wines.
Greensburg

Blairsville, PA

#6 Jun 29, 2009
The Stone Villa at one time was the place to go, they had good wine (it's watered down now) Friendly Employees (They now have stuck up rude ones) I started going to Sandhill Winery it IS much better. On a scale of 10 I would rate Stone Villa Wines at a 2. Glades Pike at an 8 and Sandhill also at a 8.
Jill

Greensburg, PA

#7 Jun 29, 2009
Well iggy, let me tell you, we all made purchases, and followed the rules. I used to frequent stonevilla also, buying cases of their Christmas wine as gifts. This was a retirement party. We had 14-22 people stop by. Average age was 45 and everyone there was a professional in some field or business. I understand rules and the price the reservation should deter freeloaders, however, the way that we were spoken to, checked up on and babysat with a bill over our head was very unprofessional much less descreet. If you were the one having the party, you would have been embarassed or mortified.
iggy

United States

#8 Jun 29, 2009
well jill, did you speak to randy about the treatment. i hope so. just don`t bad mouth something and not do anything about it. except tickety tap your gripes on a web site. hopefully randy will take care of this (problem) for you. country living crowd goes to sandhill, day trippers to glades pike, hipsters/ yuppies to stone villa and walnut hill is just peaceful.
cOUNTRY BOY

Ligonier, PA

#9 Jun 29, 2009
HOW DO YOU GET TO sANDHILL?
iggy

United States

#10 Jun 29, 2009
wrong type of (country), upscale ,middle income and up ,country folk .you get on your horse ,head to mt. pleasant, ask for help once you get there partner.
jill

Pittsburgh, PA

#11 Jun 29, 2009
Iggy, do you work at Stonevilla? Because the "I am better then you are," attitude combined with the minimal grasp of the English language(much less puncutation of it) seems to fit the job description of the greeter that I encountered.
Joe

Mount Pleasant, PA

#12 Jun 30, 2009
In this struggling economy any business should be doing all they can to accommodate their patrons. It appears that the Villa has enough business. There are plenty of winery’s around that would enjoy the patronage of you and your group Jill.
Whatever

Pittsburgh, PA

#13 Jun 30, 2009
Seems like people are trying to build up other wineries while tearing down Stone Villa... buy commercial airtime on tv and stop coming on here to bolster business...

I love Stone Villa's wines and atmosphere... I have been a loyal customer for a few years now and will continue to be one.
iggy

United States

#14 Jun 30, 2009
looks like jill has an attitude problem. do not disagree with the teacher. she will give you an f. on your jill/stone villa thesis. exclamation point.
jill

Pittsburgh, PA

#15 Jun 30, 2009
Look, all I am saying is I was a loyal customer to Stonevilla. When I had to make a basket for a chinese auction at work, I went to Stonevilla. I drove to Mt Pleasant to buy wine rather then go to the state store. So why would I not throw a party there? The atmosphere is great, the price was reasonable. But be warned if you do this. Because if your head count is wrong, or your brothers kid brings his girlfriend, and Aunt Grace shows up when she was supposed to be out of town, they might have to wait outside and you cough up another $100.00 in front of your friends and family while "the greeter" stands there with her arms crosssed and toe tapping. And let me also remind you that for your hard earned dollar, Stonevilla provides no service. You bring the food, you set it up, you clean up afterwards and you get a $100 giftcard for the the use of a plastic table. 100% profit should at least provide a little courtesy.
iggy

United States

#16 Jun 30, 2009
you are right.like i said before, did you talk to randy about this. she was doing her job.( as per say). tell randy about it and how embrassed you were by the actions of the greeter. if he is unwilling to heed your complaints. then together you both lose out on a what could be a good thing. and thats a shame. note- if you go to la casa narcisi winery, be prepared for the wait staff here. if seated on the patio (after purchase). they will on you to order something every half hour, thats their job. just speak up on when or if you will be ordering food from the restaurant. enjoy!
latrobe

United States

#17 Jun 30, 2009
iggy wrote:
you are right.like i said before, did you talk to randy about this. she was doing her job.( as per say). tell randy about it and how embrassed you were by the actions of the greeter. if he is unwilling to heed your complaints. then together you both lose out on a what could be a good thing. and thats a shame. note- if you go to la casa narcisi winery, be prepared for the wait staff here. if seated on the patio (after purchase). they will on you to order something every half hour, thats their job. just speak up on when or if you will be ordering food from the restaurant. enjoy!
You need to learn English so we can understand you.
kip

Beaver Falls, PA

#18 Jun 30, 2009
My comments are not to compare wineries or products but as an observer of the weekend event I have to say that Jill's comments are accurate. As for Randy...he was aware there was an issue and his comments were in no way trying to solve any problem. I am sorry for him and for all envolved as I was taken back by the unprofessional treatment toward this group or any patron for that matter. I was there with several other professionals and members of organizations (ie. Relay for Life) and affiliations with local hospitals and we have in the past purchased gifts and raffle baskets from this winery. I am sorry to say that this behavior turned us to look elsewhere for our future purchases. From one professional to another buisness owner I think this was handled poorly and believe your business is only as good as your last satisfied customer. Randy should have made an attempt to resolve whatever the issue was at that time.
iggy

United States

#19 Jul 1, 2009
kip, thanks for the info.. i guess randy loses out on this. latrobe ,stick your proper english. oi matey, bollocks, lets move on. pip pip. cup o tea.
Lost Customer

Latrobe, PA

#20 Jul 1, 2009
I made my last purchase at StoneVilla, If I were the opwner I would fire the whole bunch of employees. Rudeness in todays market place just doesn't wash. Whne they treated me rude on my last vsist I left my without buying what I had went for.

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