the oyster point family health services

Posted in the Lancaster Forum

A CONCERNED MOTHER

Lebanon, PA

#1 Apr 13, 2012
I was so upset. I called my son's doctor to make an appointment for him, He is on medicine and needs a refill. They insist on my making appointments before they can write a refill. After I gave my last name, the receptionists asked me to hold. Several minutes later, she came back and informed me that they could not see him. I asked why? She said because I, the mother, had a doctor bill out for collections, FROM ANOTHER DOCTORS OFFICE.FOR CO-PAY and a no show charge, I said, to who? I always pay my co-pays every time I go,, how do we not? After she told me what doctor, I let her know that as I was going for my breast cancer treatments, I did not realize I did not pay a co pay. I am still going to him and the nurse or no one did not , as a courtesy , say anything to me about having a balance of 20- 40 dollars... instead they just turn it over to collections. I paid out 120.00 in co-pays this week alone....

I continued to ask her, do I have a balance at your office? She said no,, this account is in good standing, I said, WHY THEN DOES MY SON HAVE TO SUFFER, it's ADD medicine, and he cannot just stop his medicine. It is dangerous for him to just stop cold. Is this even legal? How can they refuse his treatment for a stupid bill I owe to someone else.. THIS IS INSANE.

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