Review: Ken's Tire Service

Review: Ken's Tire Service

Posted in the Lakewood Forum

Jessica

Spanaway, WA

#1 Jan 16, 2013
Terribe customer service. DO NOT EVER COME TO THIS LOCATION. First off, the front desk guy "Joshua" claims to be the owner. He is so...SO rude to customers. I bought an autocare super saver card off living social. I have tried on several occasions to bring my car in before my card expired. They do not let you make appointments and when you show up right when they open they claim they are to busy to see you even though there is nobody else there. They are scamming people for money and not honoring these cards.
kens tire

Lakewood, WA

#2 Jan 29, 2013
We @ Kens tire are sorry that you feel that way,however you did not purchase that from Kens,this promotion is something we're giving our "neighborhood" customers as posted in bright yellow at the bottom of your card..its on a first come first serve basis...as you can imagine people are dropping in non stop to take advantage of there "free oil change" but there just people that cant get off there couch and decide to "call" a thousand times and regardless on what i say over the phone it wont or cant bring them in to the shop...sometimes its good just to leave the couch..its unfair to judge someone when in fact it wasn't ever face to face only over the phone.
Ronda

Tacoma, WA

#3 Oct 21, 2013
kens tire wrote:
We @ Kens tire are sorry that you feel that way,however you did not purchase that from Kens,this promotion is something we're giving our "neighborhood" customers as posted in bright yellow at the bottom of your card..its on a first come first serve basis...as you can imagine people are dropping in non stop to take advantage of there "free oil change" but there just people that cant get off there couch and decide to "call" a thousand times and regardless on what i say over the phone it wont or cant bring them in to the shop...sometimes its good just to leave the couch..its unfair to judge someone when in fact it wasn't ever face to face only over the phone.
If this is seriously Ken's Tire your response was rude and totally unprofessional. I'll consider making a call about this soon.

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