Antioch Small Engine Repair is a scam
Meditative basis

Riverside, MI

#61 Aug 1, 2011
Yes, the shop is most likely closed on Sunday for confessional.
One would think the shear volume of Hail Mary's required to be forgiven and find favor with the Lord again (in this line of work)is immense.
Greg, would you like for me to drop off a Rosary and scapular? God Bless you Greg. The Lord forgives..
Were not all Hillbillies

Peoria, IL

#62 Aug 2, 2011
Can we get her a muzzle?
leaking gasket

United States

#63 Aug 2, 2011
I have a question, my weed wacker ran out of plastic string, is this the sign of BAD [email protected]!. the answer is NO, but it will cost you $20.00.

Three Lakes, WI

#64 Aug 3, 2011
U know my Tractor's seat has a rip in it, Do you think its because I always use bad gas?
Jip Joint

United States

#65 Aug 3, 2011
I hate this place. Very rude people the woman there is the worst. Ill go somewhere else. Screw this jip joint they always wants a 20buck deposit u never get back
Another victim

Leesburg, FL

#66 Aug 3, 2011
Their email address is - [email protected] et
From Yelp Reviews

United States

#67 Aug 4, 2011
Antioch, IL
2.0 star rating

I purchased a chainsaw at Menards that broke down after a couple months. They told me to take it to Antioch Small Engine Repair for warranty service. Right after walking in their business, I experienced the poor customer service they are known for around here. I left my chainsaw with them and was told I also needed to leave a $20 deposit which would be refunded after they were repaid by the manufacturer.

The repair time took about a week longer than the estimate (not a big deal) and the chainsaw had been cleaned and was in perfect working condition again. They claimed they hadn't been paid yet and would call when they were able to refund my $20. Six months later and I'm still waiting.

They get two stars for the excellent repair, fail to get a star for their customer service and also lose two for keeping my deposit. If I need a repair again, I would look around for other options until I hear their CS has improved.
In the know

Mchenry, IL

#68 Aug 4, 2011
I'd bet the manufacturer would have serious issues with them collecting deposits for warranty repairs. That's not the way it works. You (I'm sorry to say) got scammed.

You should contact the manufacturer and Menards as well.
Steve Ryan

Chicago, IL

#69 Aug 4, 2011
I was told my equipment would be on the express list if I buy my equipment from ASER. Well I had an issue and Greg still made my cough up 20 dollars even though the tool was still under warranty and i really didnt see any "express" repair.

No Warranty for U

United States

#70 Aug 5, 2011
I need this yellow sheet filled out with a 20dollar deposit. It doesn't matter that u bought it here 26 days ago

United States

#71 Aug 7, 2011
Looks like i'm not the only who got got involved with this crew and got bent over in some nanner. I guess this guy and his woman don't care that they'll either be out of busines, run out of town, or both. Never again. Word of mouth is a powerful tool!
Customer No More

Chicago, IL

#72 Aug 8, 2011
Greg and Tina you screwed me over with my trimmer and I will always make it a point to tell my neighbors friends family and my church members to stay away from your shop. You people should be ashamed of yourselves!
another RLer

United States

#73 Aug 8, 2011
I am amazed at how many people have been taken by this local business. Please people, spread the word. These scammers give the city a bad name.
ASER thugs

Round Lake, IL

#74 Aug 9, 2011
another RLer wrote:
I am amazed at how many people have been taken by this local business. Please people, spread the word. These scammers give the city a bad name.
They are thugs. They go to church on Sunday and mug every customer who is stupid enough to walk into their shop. They should br run out of business.
Life Lessons

Muskego, WI

#75 Aug 9, 2011
Im just pissed that Greg got 350.00 bucks from me! Shame on Stihl having this pompous jerk represent them. Im buying Echo from now on!
Dick Hurtz

Rockford, IL

#76 Aug 10, 2011
Shop somewhere else! There are plenty of small engine and power equipment shops in the area.
Need To Know

United States

#77 Aug 10, 2011
We need to call the BBB on ASER

Lake Villa, IL

#78 Aug 11, 2011
as i have said before the more that people that have been taken by the crooks the more the BBB and the companys will do something to these crooks. call sthil toro.briggs and strantin and kholer.let tem know what your experince has been with them.
ASER thugs

Round Lake, IL

#79 Aug 13, 2011
Need To Know wrote:
We need to call the BBB on ASER
Agree also call the manufacture of the brands sold and ( lack of a better term) serviced at this den of thiefs. They need to know what these scum of the earth crooks are doing.

Lake Villa, IL

#80 Aug 14, 2011
We took a gocart in for an estimate on repair. 3 months later....when they finally got around to calling us back with an estimate higher than the price of a new machine we declined service. When we went to pick up the the machine the parts they had removed for evaluation were in a ziplock bag on top of the motor. WTF How do you return a machine that came in together, in a bag? Stay away from here. Then have an attitude like they did us a favor.

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