Antioch Small Engine Repair is a scam

Posted in the Lake Villa Forum

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Lizard

Chicago, IL

#1 Jul 1, 2011
I bought a Sthil FS90R from Greg last month and I've gad nothing but problems with it. It bogs when it finally warms up and surges at WOT. I upgraded my warranty with the full synthetic HP Sthil oil and I'm using 93octaine just as required. So I took the unit back and Greg said I'm using the wrong oil. BS I know what I put in the tank. He held my trimmer hostage till I pay 20bucks for a non warranty issue. I paid the money and took the unit home within 10mins its bogging again. So I called the shop and his rudeass wife Tina tells me "it ran fine while it was here goodbye" and she hung up on me. Buyer beware at this scam shop!
Double Time

Romeoville, IL

#2 Jul 2, 2011
Your not the 1st one to get that type of treatment at that place. Call the mfg , I bet they would like to know about there so called ace dealers.
Antioch-er

United States

#3 Jul 3, 2011
I've used them in the past, and they know what they are doing.. Call the manufacturer. I don't know if you see all the equipment they work on--you think if they are a bunch of scammers that they would have such a large customer base?? Think about it--
Beanbag

United States

#4 Jul 3, 2011
I bought a a stihl blower from Greg and o needed the Carb really adjusted and he tried to blame the issue on bad gas. Well let me tell u he is full of gas. Russo's in Gainesville took care of the matter and didn't charge me a penny. I agree with lizard watch out for Greg and Tina. They wont honor a warranty for the life of them. Stay away from Antioch small engine repair. They pray on the weekenders. Locals beware
Churchie

Chicago, IL

#5 Jul 4, 2011
Don't buy from this shop. They treat u like crap if u have a warranty issue
scott

United States

#6 Jul 4, 2011
these people are so rude i can not believe they have return customers.oh my god the lady should be muzzled she is so rude.i for one will never go back there and would never suggest them to anyone.tina i hope you read this and get dialed in or the help you need
Fishtalk

Chicago, IL

#7 Jul 5, 2011
Its a shame the way they screw people over Greg just cares about getting that 20dollar charge on everyone and Tina talks to people like your a child. Bad business. They will never get another penny from me! Go shop at Ace in town or Ed's in fox lake or Russo's in hainesville
Look Whos Talking

Romeoville, IL

#8 Jul 5, 2011
I find this thread very intresting. I had a bad experience at Antioch Small Engine Repair. I was charged MSRP for a snowblower part which I later found on the internet for almost half price. Oh well shame on me. I think Greg and Tina forget that small repair shops like can really suffer if you keep sticking it to your customers. I will buy online parts from now on or go to Ace. So he might of got an extra 15 bucks from me with my part, but when I need a new a trimmer, blower, mower and hand tools in the future I will drive past Antioch Small Engine Repair without touching my brake pedal.
Sticktothepoint

Chicago, IL

#9 Jul 6, 2011
I went once, won't go back again. For what I paid to tune up a lawn mower I could have bought a new one.
Big Hair

Yorkville, IL

#10 Jul 8, 2011
My friend got hosed by them. They charged a crazy amount of money for a couple on new belts on his small tractor. Stay away from them!
Bob O

United States

#11 Jul 11, 2011
Agree rude don't deserve my business they have u line up and will be served when there ready. Just like. S&S they need us.see ya
Aquanet

Plainfield, IL

#12 Jul 13, 2011
The main excuse they use is BAD GAS!! BUllSH!T
Not a TORO fan

Round Lake, IL

#13 Jul 16, 2011
Just picked up my mower.The mower is two years old when the drive wheel stopped working. Waited two weeks to get a wheel. I sure I'm glad I was on the express list ( that's for those stupid enough to buy from them). I was told if I bought from them and needed any repairs they would take any other mower off the work bench and fix mine first...LIE. I was told I would be called if the repair would go over 100.00 ..my bill 128.00 never got a call another LIE. When I called to ask how long my repair would take after waiting a week I was told not to call them they would call me. I waited three more days for a total of ten days of waiting for the repair and I was told that due to the storm they were busy and I would just have to wait and to stop calling them. The best part is when I got home with the mower today I started to cut my lawn,guess what..the FRIKEN WHEEL FELL OFF. There was no way I would go back to those incompetent idiots I found the parts in the grass and put the tire on myself. My guess is these morons live off of first time customers because anyone with half a brain would never go back. They are an embarrassment to the TORO name and I will be contacting them to find out what else can be done to this dealer.it's hard to believe a drive wheel from TORO has to be replaced every two years and is NOT covered under warrantee.
So True

Tinley Park, IL

#14 Jul 19, 2011
Not a TORO fan wrote:
Just picked up my mower.The mower is two years old when the drive wheel stopped working. Waited two weeks to get a wheel. I sure I'm glad I was on the express list ( that's for those stupid enough to buy from them). I was told if I bought from them and needed any repairs they would take any other mower off the work bench and fix mine first...LIE. I was told I would be called if the repair would go over 100.00 ..my bill 128.00 never got a call another LIE. When I called to ask how long my repair would take after waiting a week I was told not to call them they would call me. I waited three more days for a total of ten days of waiting for the repair and I was told that due to the storm they were busy and I would just have to wait and to stop calling them. The best part is when I got home with the mower today I started to cut my lawn,guess what..the FRIKEN WHEEL FELL OFF. There was no way I would go back to those incompetent idiots I found the parts in the grass and put the tire on myself. My guess is these morons live off of first time customers because anyone with half a brain would never go back. They are an embarrassment to the TORO name and I will be contacting them to find out what else can be done to this dealer.it's hard to believe a drive wheel from TORO has to be replaced every two years and is NOT covered under warrantee.
We had a tune up done on our honda mower and had new wheels put on it. When we brought the unit back home the wheels were not properly tightened to spec. which i found on the internet and It didnt want to start so we called Antioch small engine repair, and I was told we had bad gas? Wait I min! I said YOU just tuned up my mower but what didnt test it or run it? SCAM SCAM SCAM !!!!!! STAY AWAY FROM ANTIOCH SMALL ENGINE REPAIR! and I agree with NOT A TORO FAN they must pray on first time buyers, cuz Ill never give them another penny!
Bad Gas This

Round Lake, IL

#15 Jul 19, 2011
I took a pressure washer rubber gasket there to get a new part ordered, but they would not order it for me until I paid them $35 to make sure that it what was defective. I told Greg I didnt have the part number for it and he said he wouldn't even look it up to order. I went straight to Ace and they looked it up and it cost me a whopping $0.60, screw this place I would never go there again for anything. As I left Greg the wise a$$ says "I hope you know what your doing, I hate to see you screw your machine up"
OK jerky I'll try to keep that in mind!
Snake in the Grass

Maple Park, IL

#16 Jul 20, 2011
The customer is NEVER right with Greg and Tina. Your evil business ways will catch up to you! Take that to Church with you next Sunday.
Not a TORO fan

Round Lake, IL

#17 Jul 20, 2011
Update : I talked to TORO to file a complaint about the warrantee . Just as I thought Antioch repair LIED to me the drive train is covered 3 years not 2 like they told me . TORO is looking into getting my money back from these STEALING CROOKS. They should be run out of business. TORO is being very helpful dealing with these jerks.
mow me down

Hoffman Estates, IL

#18 Jul 20, 2011
I sent my 75 year old neighbor and his wife to Antioch small engine to by a mower. when I asked what kind they bought, they told me that they were waiting to be served and listen to how the customers in front of them were being treated, they walked out in disgust. they went on to say that the woman at the counter, was very rude and they were amazed that she would treat customers that way. Greg get that bad gas out the women's tank and teach her how to be customer freindly. SEE U IN CHURCH.
greg sanders

Arlington Heights, IL

#19 Jul 20, 2011
special note ,i know for a fact that place is a rip off.started working their.i worked on a rider that needed a mild clean up,ect.wanted me to install a new needle and seat kit it did not need,and the kits go for 10- 15.00 retail,wanted to charge customer 50.00 for same kit. i know they rip people off
Truth Patrol

Hartford, WI

#20 Jul 21, 2011
I hope someone lets Greg and Tina Know about this blog. But im sure it wont change their business ways! DONT GO TO ANTIOCH SMALL ENGINE REPAIR! This place SUCKS!!!!!!

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