Review: Wells Optometry - Melinda Wells OD
Posted in the Lake Forest Forum
#1 Feb 9, 2011
I had the most frustrating experience with their office staff. I had a hard time finding the office. I had mapquest the location so I had an idea but that are so meaning buildings in that area. I got lost in The Orchard and called for help. I drove around for 30 minutes (the traffic light at The Orchard is really long) going from one side of the street to the other. Each of the three times I called I got the answering machine. I finally was sitting in the Sizzler parking lot and called again. I finally got a live body who told me where to go. I walked in very frustrated and late to my appointment. The receptionist said I would have to reschedule. I had waited three weeks for this appointment. I walked out. I've never been so frustrated with medical personnel in my life. I would fire that receptionist. She lost the doctor a patient. And I'm telling my friends not to go either.
#2 Jan 23, 2013
Dr. Wells is an amazing doctor. I have seen Dr. Wells for the past 25 years. Her staff is knowledgeable and very courteous. They are the most professional and courteous medical office I have been too. The staff follows through on all needed procedures and Dr. Wells is always upbeat, cheerful, and listens carefully to her patients. I advise anyone not to rely solely on electronic mapping devices. Perhaps a phone call ahead to the office to let them know know you are running late is courteous since Dr Wells' office is busy because she is a wonderful and popular doctor.
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