Are you happy with Comcast?

Are you happy with Comcast?

Created by djgoldman on Nov 20, 2008

322 votes

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pekinuser

Pekin, IL

#22 Aug 10, 2011
New ITV-3 services speeds. Should be 20/5Mbps. Getting 15.5 and 5.15. Happy Customer.
guest

Peoria, IL

#23 Jan 9, 2012
45 acp wrote:
I just dropped Comcast and went with Itv-3. More channels, more HD and the 5mb downloads are now 20. The install crew was very professional as well. If it's in your area I suggest you check it out.
do you have a number for them My hasband is on the phone with Comcast as we speak we need a change.
bob murray

United States

#24 Jan 31, 2012
i would like to hear from people in pekin who have itv-3. are you happy with it? is the internet fast? tv works like its supposed to? phone service? im sick of comcast raising prices and getting subpar performance, so as soon as itv-3 is available in east peoria i will be jumping the sinking comcast ship if this service is all they say it is..
Anne

Morton, IL

#25 Mar 14, 2012
djk wrote:
Comcast is bad and when I am able to get iTV-3 I will switch.
Don't do that ITV 3 is horrible.
Anne

Morton, IL

#26 Mar 14, 2012
guest wrote:
<quoted text> do you have a number for them My hasband is on the phone with Comcast as we speak we need a change.
Tv sucks had them for 6 months and still not able to watch all our shows. Buyer beware.
Anne

Morton, IL

#27 Mar 14, 2012
bob murray wrote:
i would like to hear from people in pekin who have itv-3. are you happy with it? is the internet fast? tv works like its supposed to? phone service? im sick of comcast raising prices and getting subpar performance, so as soon as itv-3 is available in east peoria i will be jumping the sinking comcast ship if this service is all they say it is..
ITV sucks. Not able to use tv they have been out several times. Paying full price for and only able to watch half of our shows
Anne

Morton, IL

#28 Mar 14, 2012
JMichels wrote:
<quoted text>
iTV3 has been very reliable, and of course super fast. I can load video to the internet in record time. I can stream Netflix at any given time of the day no problem. Dump Comcast asap, you won't look back.
Yes there internet is good tv wise ITV sucks

Since: Jun 12

United States

#29 Jun 17, 2012
bob murray wrote:
i would like to hear from people in pekin who have itv-3. are you happy with it? is the internet fast? tv works like its supposed to? phone service? im sick of comcast raising prices and getting subpar performance, so as soon as itv-3 is available in east peoria i will be jumping the sinking comcast ship if this service is all they say it is..
I left Comcast and wenf to ITV-3 when it first came to Pekin since I was in the inital test area. This has been a few years so I cant speak of how they are to-date. However, I can say the techs where not very educated on the features and could not tell me what certain features or icons on the menu meant or did. Nor was there any manual or informational material for me to figure it out myself. So that was frustrating. Price wise I loved it vs. what channels and package I got with Comcast. The internet wasnt the most reliable. I prefer Comcast for internet myself. Again there was alot of glitches they were working out whwn I had them. They may still have them they may not now that its been established local much longer now. The customer service actually told me the glitches were well known and its since it was new at the time...or at least new local the company isnt that new itself. The phone service through ITV-3 was a joke. You couldnt set up the voicemail yoirself or cohld the tech you had to call the customer.service which while local was not a easy simple install and use feature to me. I expect when my service is installed to be fully functionable and the tech to be able to walk me through it and/or answer any questions and all of them I had. The tv itself has some nice features and additional channels that Comcast.can not offer you. One thing of note is they also mount this battery backup box onto your wall somewhere inside your home so if your power goes out yoir phone still works but keep in mind if your power is out unless its a isolated power out your only luck would be to be in contact with 911 or aomeone else with a generator or similar backup. Neithless to say I am now with Direct tv and it compares to the channel line up that ITV-3 had...some more some less but for.the channels I wanted like Chiller that Comcast cant provide Im happy with Direct tv. Its more reliable but again ITV-3 might be just.as good now. The one odd thing about ITV-3 phone service I forgot to mention was after I hung the phone up after a conversation it wouldnt disconnect the call. The phone was new and used besides with them and worked fine otherwise. Guess this was one of those glitches but when the phone wasnt disconnected or hung up like it should people couldnt call me. This was a issue a issue with me for emergency.reasons if I needed contacted. The phone was a cordless one too ao not like it wasnt on the handset rest right. The techs couldnt figure it out needless to say. Although not the most swift at the time I will say.customer service is easy.to get ahold of and the tech.dispatch time was very quick so thats a plus but in the end sometimes not really helpful but always pleasant to deal with regardless which isnt much to say.for.com cast.

Since: Jun 12

United States

#30 Jun 17, 2012
Anne wrote:
<quoted text>
ITV sucks. Not able to use tv they have been out several times. Paying full price for and only able to watch half of our shows
Also I remember the channel guide would not list the showes correctly. Youd tune into a channel and it would be a complete different show. It wasnt the tv channel itself either. This happened numerous times with various channels. That irritated me when I was looking forward to watching a certain show or movie. This was a known issue with them.
glen benton

United States

#32 Sep 25, 2012
the channel guide sucked with 3 channels at a time
Bonnette

Morton, IL

#33 Oct 17, 2012
Comcast was terrible. I couldn't wait for ITV to be in pekin. I was one of the first to sign up and get it. But the last two years has proven they are no better. Their equipment. (Dvr) boxes are inferior and they still have much trouble with the software for the equipment. At first service was good, but now you have to wait 2 days or more and still don't know if they will be out. They won't even break it Down to four hours like Comcast would. My rating for ITV-3 is poor.
Bonnette

Morton, IL

#34 Oct 17, 2012
As far as the phone and Internet, they work just fine. My main problem with ITV is the lack of knowledge of the techs and support. The woman on support you call for tv problems must have came from Comcast. She can't tell you anything and puts you off for days for a tech to arrive. Sound familiar? Not all features work with the DVR and other boxes. There is still no video on demand or whole house feature as advertised. So we are paying for things we don't get. If you try to record programs you may get them recorded or maybe not. You may get half the show or all but last few minutes
meli

Metamora, IL

#35 Jan 21, 2013
How can I get ahold of Itv3 the number I found is no longer connected. I would like to see if they have service where I live. The Comcast prices are through the roof.
Max

Indianapolis, IN

#36 Feb 1, 2013
In the last 10 days Comcast Internet has slowed to a crawl. Videos take forever to load, pages hang up, pictures load extremely slow, takes forever to get from one site to the next. All Comcast does is try to adjust your modem from the office. Does not do any good. I got good speed for about 8 months. The last four months have been below average and they can't explain it. I left AT & T for them. If this is all the better Comcast is going to be, then I will go back to AT&T. Getting worse by the day.
jan

Morton, IL

#37 Feb 3, 2013
why is comcast office in pekin so bad? it reckes1
of cigerette smoke old ugly furniture for what comcast is makeing they need too clean this up and be proud, also the billing offered smartphones with1
a special have been too comcast ask them and they 1
sent me to verizon which i have both they did not 1
know what it was about showed them the letter that i1
got with my billing. so whats up? e-mail me 1
and explain will you
Scott

Pekin, IL

#38 Mar 11, 2013
Any issues with their new wireless communicators? Ours have been a constant hassle. Plus, they only provide about half the on demand choices we used to get on Comcast. Huge corp vs small town company... Same lousy service
tir-Ed

Morton, IL

#39 Jun 23, 2013
overpriced for "tripleplay" basic cable package. Tired of having to deal with this monster company for a "promotionary package deal"!
cyndy

Westmont, IL

#42 Sep 16, 2013
Pekin-- Currently we dropped COM-CRAP-thinking about ITv3- its worth a try I guess plus you get the NFL network which my hubby will be in heaven with that.. Seems like every few months with COM-CRAP the bill kept getting higher and higher- HAD Basic cable no extras** and just internet was paying 145.00 a month no DVR no extras at all.. WOW. With the same through ITV3 and I get a DVR will only pay 132. And get a home phone&#61516; which I wont use but you never know. So I think I will make the Switch here in the next week just hope ITV3 customer service is better than freaking COM-CRAPS!!!
fred

Chicago, IL

#43 Aug 6, 2014
comcast is a blood sucking bunch, belate collections will be after you and a antenna can replace you. Sounds like our water companey they use our pekin owned wells to charge you for water oh sewer bad better give that back to the city nowNow Mrs jostings supported the selling to ilILLINOIS american her sons relitive are all employees of water and other jobs county and city look at the names of city and county employees. Nepotism through through.
guest

Morton, IL

#44 Oct 9, 2014
had Comcast - not a great value and occasional problems with service.

had Direct TV - great, and probably the best, until the 2 year contract is up and it gets expensive

now have ITV-3 - TIRED OF REBOOTING THE BOXES. wife hates it. wireless connections sound like a great thing, but the TV in the basement skips and loses signal despite frequent tinkering with transmitter location. the Internet is OK and I may keep it, but we will probably soon move back to Direct TV.

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