Review: Samantha's Towing & Recovery
Posted in the King of Prussia Forum
#1 Nov 2, 2010
I broke down on 76 between Valley Forge and Gulph Mills. It took them over THREE Hours to get to me even though they are around the corner. Initially they told me an hour and 15 minutes. Everytime I spoke with the dispatcher they told me another 15 minutes then 5 minutes. When the driver FINALLY showed up he told me the dispatcher routinely LIES to the customers when they screw up. Over three hours I waited on the shoulder of 76 while they lied and made me wait. I would highly recommend using any other tow service then this one.
#2 Jan 1, 2011
if you waited three hours? if you did the state police would have had you towed off the highway they only will let you stay there a max of 45min then they will call their tower to take you off they highway so something is not right with this story someone has their facts wrong
#3 May 15, 2014
Great tow or should I say great fuck. Yes one of their female employees slept with my husband. She has dark hair and think her name began with a "m", marykay maybe? Anyway my husband called for a tow and she answered. She was flirting with him then!!!she is nothing but a coke addict and alcoholic. She is very unprofessional and a slut. Maybe Samantha's towing should hire other employees and keep their business professional!!!!!!
#4 Nov 9, 2015
FIRST OF WE DONT HAVE A EMPLOYEE NAMED MARY KAY AND NEVER HAD SOMEONE WORK HERE BY THAT NAME SEEMS THAT YOUR HUSBAND GAVE YOU FALSE INFO
#5 Jan 26, 2016
Most incompetent towing company I have ever seen in my life. I called in at 11am told it was a three and a half hour wait. After waiting for hours and not getting a phone call back I called and was told they would be there in 20 minutes. Three other times had excuses right around the corner we're pulling in the parking lot now when I was at sitting on the side of Jasper Road in King of Prussia. I should know when I originally called I double check that they could tow my truck with it being the size and a snow plow on it and was told that it was not a problem that they could do it. At 6 p.m. they finally show up and tell me they cannot tell it reject my tow. Jamison showed up in 45 minutes had the truck hooked up and ready to go in 10 minutes. So anybody looking for tow stay away from Samantha's towing nothing but incompetent amateurs.
#6 Jan 27, 2016
My insurance company used them as service, but they should not be given the time of day and need to be shut down. I called my insurance company to highly recommend that they be removed for service. They never arrived at the designated ETA time and showed up after at least an hour with repeated calls from me and my insurance company to inquire about their status. The guy in the office lied to me several times and hung up on me three times. Needless to say I was not happy waiting for a tow truck to come in 30 degree weather with a 6 year old in the car. When the gentleman came to pick up my car he was very apologetic and told me that he had only received my call 20 minutes prior. Again, I waited over an hour past my designated ETA. I will be contacting the BBB. This company is not focused on customer service, is inappropriate, immoral and dishonest. I'll be calling them in the morning to talk to someone without being hung up on. Do not use them.
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