Review: Davis Refrigeration Repair
Posted in the King of Prussia Forum
#1 Dec 7, 2009
When our frost-free fridge stopped working, Pat from Davis Refrigeration talked us into paying $400+ for a new coil, then installed a coil that doesn't defrost. Eventually, the ice built up and the fridge was leaking water on the floor. Although he wrote "2 year warranty" on the receipt, he was increasingly hostile and belligerent when we called to tell him there was problem. At first, he gave us days that he would come by to look at it and never followed up. Then he got nasty to the point that we would never let him back on our property or near our children. He claimed that it would have been fine if we'd phoned in the first week, but since we waited 6 months he said that he didn't trust us and suggested that the problem had nothing to do with him. In fact, it hadn't been as long as six months and, even if it had, that's irrelevant when you write someone a 2 year warranty.
We can't prove it, but it seems like a scam from the start:
1) Sell someone defective merchandise to make a quick buck, but with a defect that takes awhile for your customer to recognize,
2) Claim that the defect wasn't your fault when the customer gets back to you, and put the blame back on the customer for being so slow to complain,
3) If the customer buys your arguments, at worst he gives up and goes away quietly and at best you've found someone you can rip off again and again,
4) If, instead, the customer asks questions and suggests that maybe the product you sold him was defective, act so obnoxiously that he no longer wants to deal with you.
#2 Jan 21, 2010
This is an unreasonable customer.6 months ago she called me to repair her melting freezer.I repaired it and she paid me .6 months later she called me to repair a new problem with refrig. it had just started to leak water from the freezer yet the food was perfectly frozen. i believe a clogged drain is the problem . she demanded i fix it for free. 99% of my cusomers are great people and a pleasure to work for , she unfortunately is the rare 1% all of us know and want to avoid.
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