beware of willis orchard company

beware of willis orchard company

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Ripped Off

Merritt Island, FL

#1 Sep 16, 2010
If anyone is thinking of ordering plants or trees from Willis Orchards in Georgia, I urge you to check out the numerous complaints on the web first. Trust me, you won't want to order once you have read all that. I bought several trees from them last year. When my two VERY EXPENSIVE pecans arrived, the roots had all been cut off, presumably so they would fit into the very small package they shipped the two 5-7 ft trees in. The plums I got turned out to be birch.( They looked like they had been dug fronm the wild ) The three grape vines were to be seedless grapes. So far only one has had grapes and they were full of seeds. I have no idea what kind the other two vines are but most likely not what I ordered. I have one thing left that I bought from them...a nectarine tree ( or so they said). When/if it finally fruits, they may turn out to be peaches instead...who knows at this point? I spent close to three hundred dollars with them and when I called and told them the problems, they said " wait a year and call us back then we will send replacements if you mail the roots back to us." I decided they could just keep the money...who needs replacements when they were 90% the wrong plants in the first place? The trees were rotted in the ground way before the year was up anyway so there was nothing to mail back to them. These people wouldn't know a quality fruit tree if it was planted by an expert horticulturist for them in their own front yard. I sincerely hope I have helped save another person from being ripped off by these people. Just think...if they rip off several thousand people like they did me, they can retire with big bucks and not really have to care.
Gloria- Chiefland

Gainesville, FL

#2 Sep 16, 2010
Thank you for sharing!! I know that doesn't help your present situation of being treeless and no refund to boot.
Dirtdigger

Merritt Island, FL

#3 Sep 19, 2010
Ripped Off wrote:
If anyone is thinking of ordering plants or trees from Willis Orchards in Georgia, I urge you to check out the numerous complaints on the web first. Trust me, you won't want to order once you have read all that. I bought several trees from them last year. When my two VERY EXPENSIVE pecans arrived, the roots had all been cut off, presumably so they would fit into the very small package they shipped the two 5-7 ft trees in. The plums I got turned out to be birch.( They looked like they had been dug fronm the wild ) The three grape vines were to be seedless grapes. So far only one has had grapes and they were full of seeds. I have no idea what kind the other two vines are but most likely not what I ordered. I have one thing left that I bought from them...a nectarine tree ( or so they said). When/if it finally fruits, they may turn out to be peaches instead...who knows at this point? I spent close to three hundred dollars with them and when I called and told them the problems, they said " wait a year and call us back then we will send replacements if you mail the roots back to us." I decided they could just keep the money...who needs replacements when they were 90% the wrong plants in the first place? The trees were rotted in the ground way before the year was up anyway so there was nothing to mail back to them. These people wouldn't know a quality fruit tree if it was planted by an expert horticulturist for them in their own front yard. I sincerely hope I have helped save another person from being ripped off by these people. Just think...if they rip off several thousand people like they did me, they can retire with big bucks and not really have to care.
I looked up Willis . They do have a lot of complaints. Also many peopl in the garden forum who don't think they got good sevice. One woman says she went there and its not a real plant nursry just a place in the woods with a few thing in pots. Says there not even open to public
Plumbobpete

Douglasville, GA

#4 Jan 9, 2012
Read all the complaints and actually called the company to see first hand what all the hub-bub was about. My call was answered by a human, they were pleasant and answered all my questions ... including the ones about the complaints. I went ahead and placed an order for nearly $300 worth of trees. They arrived within 10 days, and I must admit, they did not exactly get my order correct. That is to say, they sent me everything I ordered, plus an extra apple tree. I inspected all the trees upon delivery, and I admit, I am concerned about ONE of the Paw Paws I ordered. The roots were all intact, and the tops properly pruned, but one Paw Paw seemed to have a bad spot near the soil knot,(thats not the right term, but hopefully you know what I mean) I haven't called them yet to let them know, instead I simply planted the trees and will wait to see if it grows or not. Now, I am not an arborist, so I don't really know if they sent what I ordered, but everything WAS tagged correctly, per my order. All in all, I am VERY pleased with the service I have received, and would RECOMMEND Willis Orchards to my friends, family, and the web at large.
It should be noted, that Willis Orchards is a mail order company, though they told me I could come pick up my trees if I wished. I do live in Georgia, but Valdosta is a bit far from western Atlanta, and the gas and time would have been the same or more than the reasonable shipping charges, so I let them ship.
Again, Very pleased with Willis Orchards, and suggest that if you order from them, you do so with confidence.
Thank You Willis Orchard.
I will post again after the 1st season to let you know how my young plants are doing.
For the record, I ordered 4 Paw-paws (2 varieties), 6 Pomegranates (2 varieties and 2 age groups) and 6 apples (4 varieties all same age)
Court of Public Opinion

La Crosse, FL

#5 Jan 17, 2012
Yeaaaaah right, you read all the complaints and called then them see what all the hubbub was about........methinks you're fullofit. NOBODY calls a business and asks them why so many complaints. They run like their pants are on fire instead and find someone with a great track record. You must be a friend of theirs trying to dispel some bad feedback from the community. Nice try. But isn't that what friends are for? LOL
DGS

Berkley, MI

#6 Mar 3, 2012
I ordered several expensive varieties of live trees via the internet in January 2012 and was having them delivered to my work location. During the check out process you are allowed to put notes in about your order. I had wrote that I wanted to have shipping day adjusted so that my order would arrive during the work week as I do not work weekends and did not want my order sitting in the elements to harm the trees (it is MI after all) during a weekend.
I finished the order process and received confirmation of my order. A few days later I received an email stating that my order would ship sometime in March 2012 and I would receive a email confirmation of the shipping date. This is normal business practice of any internet company.
I wrote an email back asking if I could get my order any sooner due to the process of inside planting and rooting to be able to transplant at the first opportunity. The email I received back stated that due to the time of year that they were concerned about the health of the plants during shipping. I agreed with the thought process and thanked them for their concern.
On 3/1/12, Wenesday, I received a email notification from FedEx that my order was shipped and would be delivered via FedEx Home Delivery on 3/3/12,Saturday. Sometime in March!?! Home delivery on a Saturday to my work location ?
I sent an email that very same day, 3/1/12, to a Jennifer Johnson asking her why had they done that? Why did I not receive an email as to when they were going to ship? Did they not read the notes I placed on my order? Were they not the ones concerned about shipping? Why was my order being delivered on a weekend?
I have received no response to any of my concerns which leads me to believe that this company does not take their customer's very seriously. I will NOT use this company or ever recommend them to anyone else.
lee stone

Johnson City, TN

#7 Apr 2, 2012
After three months of not receiving my order or hesring from willis, I called and was told that they would not have the chestnut trees I ordered for 6 months. I agreed to alternative type trees
instead. Now two of the five ordered are not budding and are dead.
AVOID THIS COMPANY!
disappointed customer

Leitchfield, KY

#8 Apr 5, 2012
I order a pretty large order, several hundred dollars
when I received the plants they were the absolute worst plants I have ever seen, I went ahead and planted them, but do not expect them to live. I would highly advise to find another source for plant material. I wish I had read all the negative reviews before I ordered.
Me toooo

Gainesville, FL

#9 Apr 9, 2012
We purchased paw paws and blueberries from them and, they SUCKED! They were dead when we got them. We contacted the company, THEY SUCK! They told us that we could send them back but we had to pay ALL of the shipping, and then they would send us more but we would have to pay ALL of the shipping! They SUCK! We added up the amount for the shipping , found a place to buy "healty plants" and saved money on SHIPPING! Plus the plants were awesome....Willis SUCKS and they know it!
john

Leesville, LA

#10 Apr 23, 2012
i ordered 2 grape vines, 1 blueberry bush, 1 blackberry bush, 1 gloden nugget, and 25 strawberry plants. there was great service when i called to check on my order. the lady was very nice adn helpful. ive only had one problem one of the grape vines died but no big deal it was $4. everything else is flowering and starting to fruit. i would recommend willis orchard to anyone. so far they are pretty fare on prices and quality that i have found.
Sean

United States

#11 Apr 24, 2012
I purchased Tulip Poplar Tree
Radiant Flowering Crabapple
Cercis canadensis 'American Redbud' and
Southern Sugar Maple Tree.

So far so good! It was a quality deal. They were shipped fine. The southern Sugar maple may not be coming in - time will tell. May be my location and soil conditions vs. nursery. If you buy bare root trees that is what you get folks!
Worst trees ever

Cleveland, OH

#12 May 11, 2012
Willis Orchard sent me a total of 8 tree, including originally ordered trees and replacements. Over $140 and they all died. Every other tree that I ordered from four different orchards are alive and well. The root system of every Willis Orchard tree looks bad, they ship their trees around March 20, too early for Ohio, they are badly prunned. Absolutelly the worst bare root trees I ever dealth with. Based on the quality of the trees, I consider their business a scam.
KTB

Austin, TX

#13 Aug 23, 2012
I have just gone through a most hideously unpleasant experience with the so-called "customer service" department at Willis Orchards trying to get some satisfaction for a dead tree they sent me. They are beyond rude and I add my vote to all the negative reviews they have received here. If you order from them, I hope you receive your order in perfect condition and you have no need to contact them--because if there is a problem, you may as well forget trying to get a reasonable resolution.
Ripped Off wrote:
If anyone is thinking of ordering plants or trees from Willis Orchards in Georgia, I urge you to check out the numerous complaints on the web first. Trust me, you won't want to order once you have read all that. I bought several trees from them last year. When my two VERY EXPENSIVE pecans arrived, the roots had all been cut off, presumably so they would fit into the very small package they shipped the two 5-7 ft trees in. The plums I got turned out to be birch.( They looked like they had been dug fronm the wild ) The three grape vines were to be seedless grapes. So far only one has had grapes and they were full of seeds. I have no idea what kind the other two vines are but most likely not what I ordered. I have one thing left that I bought from them...a nectarine tree ( or so they said). When/if it finally fruits, they may turn out to be peaches instead...who knows at this point? I spent close to three hundred dollars with them and when I called and told them the problems, they said " wait a year and call us back then we will send replacements if you mail the roots back to us." I decided they could just keep the money...who needs replacements when they were 90% the wrong plants in the first place? The trees were rotted in the ground way before the year was up anyway so there was nothing to mail back to them. These people wouldn't know a quality fruit tree if it was planted by an expert horticulturist for them in their own front yard. I sincerely hope I have helped save another person from being ripped off by these people. Just think...if they rip off several thousand people like they did me, they can retire with big bucks and not really have to care.
robert brown

Powder Springs, GA

#14 Oct 28, 2012
I ordered three year old kiowa blackberry plants, I got one year old raspberry plants.
Former Willis Orchard Cus

Dallas, TX

#15 Nov 2, 2012
For those of you who purchase from the Internet - avoid the Willis Orchard Company. They are NOT a reputable company.
Former Customer

Dallas, TX

#16 Nov 2, 2012
lee stone wrote:
After three months of not receiving my order or hesring from willis, I called and was told that they would not have the chestnut trees I ordered for 6 months. I agreed to alternative type trees
instead. Now two of the five ordered are not budding and are dead.
AVOID THIS COMPANY!
They will give you the run-around. Either stating that they don't have the stock ordered, requiring a substitution, or giving you credit for a future purchase. When you request a full refund they are only interested in keeping your money. AVOID THIS COMPANY AT ALL COST!THEIR GUARANTEE IS A LIE TO DECIEVE PEOPLE OUT OF THEIR MONEY!
fab

Plano, TX

#17 Dec 4, 2012
Does anyone know a trustworthy nursery to buy a Sumner Pecan tree from in North Dallas area.
Groundhog

Menomonee Falls, WI

#18 Jan 2, 2013
Dirtdigger wrote:
<quoted text>I looked up Willis . They do have a lot of complaints. Also many peopl in the garden forum who don't think they got good sevice. One woman says she went there and its not a real plant nursry just a place in the woods with a few thing in pots. Says there not even open to public
They are mail order. The address would be what the owner put on the business application. Their growing fields could be anywhere.

I ordered from them and had a great experience. Items tagged correctly and thrived.
Fig

New York, NY

#19 Jan 16, 2013
Im thinking of buying a fig tree from here but am hesitating now with all the negative comments. Does anyone have a suggestion where else to buy on the internet that has proven to be better?
Donf

Dillon, MT

#20 Feb 5, 2013
I ordered a 5-6 ft dwarf North Star cherry tree and a 4-5 ft dwarf North Star cherry last Oct and got them in time to put in the ground before the ground froze. They both had very nice branching and really good roots. Neither the roots or tops had been pruned back. They are great. My only worry is that the leaf buds seem to be swelling already, and I live in Montana. To early for that. Overall I am happy with what I got. After seeing how nice they are I wish I had gotten them both 5-6 ft.

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