Kenton Lube
whatever

Ashley, OH

#1 Sep 25, 2012
I took my Honda in to Kenton Lube on Sept 11th for an oil change. We have done this for several oil changes so they were the last to change the oil. They said it would take about 10 minutes but it actually was 40 minutes later when I paid for the service. The sticker they put in the window for next oil change had 12/11/12 and the mileage was less than what the car actually had on it. Just chuckled and drove off. My husband noticed a puddle of oil under the car on our garage floor so he ramped it and they had stripped the threads on the oil pan and never said a word about it. My husband went to speak with them about it and the manager became very beligerant and rude....my husband asked for the owners name and was told he didn't know it????? We had to take our vehicle to a local mechanic and $74 later to fix it. Mechanic laughed and said they do alot of repairs because Kenton Lube does this alot. We will try one more time to discuss with them...if not willing to discuss I guess we will see them in small claims court. If anyone knows who the new owner is I would appreciate the information. Not trying to cause trouble but they should accept responsibility for their screw up.
hyi

Canton, OH

#2 Sep 25, 2012
Same ones that own the 10minute oil change n lima.maybe call them?
whatever

Ashley, OH

#3 Sep 25, 2012
I found the information I needed. The same owner..Jeff...owns the one in Lima and Findlay. Was told that he will be contacting me on Thursday. Thanks!
Curious

Ashley, OH

#4 Sep 25, 2012
Was pleasantly surprised....I received a call from the manager and they are making it right....very much appreciated.
oyeaiknow

Kenton, OH

#5 Sep 25, 2012
whatever wrote:
I took my Honda in to Kenton Lube on Sept 11th for an oil change. We have done this for several oil changes so they were the last to change the oil. They said it would take about 10 minutes but it actually was 40 minutes later when I paid for the service. The sticker they put in the window for next oil change had 12/11/12 and the mileage was less than what the car actually had on it. Just chuckled and drove off. My husband noticed a puddle of oil under the car on our garage floor so he ramped it and they had stripped the threads on the oil pan and never said a word about it. My husband went to speak with them about it and the manager became very beligerant and rude....my husband asked for the owners name and was told he didn't know it????? We had to take our vehicle to a local mechanic and $74 later to fix it. Mechanic laughed and said they do alot of repairs because Kenton Lube does this alot. We will try one more time to discuss with them...if not willing to discuss I guess we will see them in small claims court. If anyone knows who the new owner is I would appreciate the information. Not trying to cause trouble but they should accept responsibility for their screw up.
If you have a set of ramps why not take 10 mins and change it yourself?????..... Not really that hard!! justsayin
Curious

Ashley, OH

#6 Oct 3, 2012
oyeaiknow wrote:
<quoted text>
If you have a set of ramps why not take 10 mins and change it yourself?????..... Not really that hard!! justsayin
Husband works alot of overtime and just thought it would be easier to have it done there.their charge is not much over getting the filter and oil ourselves - he will be going back to doing it himself after this. Lesson learned!
SEXY AND I KNOW IT

Northville, MI

#7 Oct 3, 2012
it rick grogans fault!!!

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