Review: Brookey Insurance Svc

Review: Brookey Insurance Svc

Posted in the Kent Forum

Ripped off in Seattle

Seattle, WA

#1 May 19, 2010
I was refered to Brookey Insurance by Ford of Lynnwood as I purchased a new car and needed coverage. I was told by Kim Brookey that my deposit would be $290 with monthly payments of $115. The deposit amount when deducted was $310. And the monthly deductions have begun and the payments are $130. When you're on a budget this difference is a big deal. It was not disclosed to me that there would be a brokerage fee of $125 which explained my large deposit amount - I thought it would be the first and last payments. I can't wait to find a new insurance company!
Lisa

Everett, WA

#2 Nov 9, 2010
This company is in the process of being sued. They misrepresent and fail to disclose a service fee for searching for Insurance. As you can see it can range upwards of 100.00..Mine was more. Please report similar experiences with the Better Business Bureau. So that more consumers are aware.
MRSENSITIVE

Kirkland, WA

#3 Nov 11, 2010
usaa is the way to go.
Insurance Commissioner

Bonney Lake, WA

#4 Nov 30, 2010
If you have an issue with an Insurance Company/Agency you can always go online to the Washington State Insurance Commissioners website and file a formal complaint online to have the company in question reviewed for disciplinary action. It is effective and it keeps agencies in line who are not disclosing such fees. It is legal for insurance agencies to charge a broker fee in return for services provided. However they must send a form for you to sign which would outline any fees they may have charged. Unfortunately as a consumer it is your responsibilty to ensure that you are reading what you sign.
Ripped off in Seattle wrote:
I was refered to Brookey Insurance by Ford of Lynnwood as I purchased a new car and needed coverage. I was told by Kim Brookey that my deposit would be $290 with monthly payments of $115. The deposit amount when deducted was $310. And the monthly deductions have begun and the payments are $130. When you're on a budget this difference is a big deal. It was not disclosed to me that there would be a brokerage fee of $125 which explained my large deposit amount - I thought it would be the first and last payments. I can't wait to find a new insurance company!
Marie

Seattle, WA

#5 Feb 10, 2011
I was referred to Brookey by Hanson Motors. TOld to call Kendal Pappuleas.

TERRIBLE company. Charged me $100 for 3 days of insurance. VERY bad. Refused to call me back or return emails. Brookerdige fee of $100, was not discussed with me. I was told I could cancel wihin 30 days and get my money back. NOT TRUE.:(
unhappy camper

Kirkland, WA

#6 Apr 28, 2011
i would not go with this company if you pulled my nails out i had nothing but bad experiences with them i cant believe they are still in business
john q public

Kirkland, WA

#7 Apr 29, 2011
I recommend going with Insurance West in Kent, I had too many bad things told to me about Brookey Insurance
Plusy

Redmond, WA

#8 Nov 22, 2011
I should have searched for the reviews earlier~
I was also recommanded by the dealer that the Company has a large database and will provide good price on my auto insurance. The price was good when I called them days before I bought the car. Therefore I did not buy insurance from other companies ahead. However, when I picked up my car and sighed the insurance contract. They told me that they misunderstood some of the information I provided and the monthly rate should be 20 bucks higher each month than the quote ealier. I have no choice at that moment but signed the contract. What is worse, when I got my billing, the monthly payment went up another 30 bucks! The explanation they provided is that the car I bought is a 2012 version, however the system of the insurance company has not been updated when I sighed the contract. Therefore, the expense went up when they updated later~
dont do it

Bothell, WA

#9 Mar 2, 2012
i do not recommend going with this company i thought the person was rude i would try getting somewhere else

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