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1 - 6 of 6 Comments Last updated Dec 23, 2013
Phil

United States

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#1
Mar 2, 2010
 

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Please consider options very carefully before choosing this company... The owner/ manager Gerri controls everything, and does not have an open bid process for sub-contractors, using her "preferred" companies which tend to be more expensive.
If your HOA decides to use Working Solutions, make sure that you write in an audit and documentation clause, so you can check that your money is being processed correctly
Teresa

Lawrenceville, GA

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#2
May 28, 2010
 
I found out late afternoon Wednesday and caused damage to my downstairs neighbor's unit. I answer the door when my neighbor knocked - at first because I was in the shower, and later, as the knocks turned into pounding and shouting, because I was frightened to answer the door. I did get a phone call from Working Solutions shortly thereafter, in which Gerri told me I was required to answer the door. She then, in a chiding voice, told me that she didn't have my current number (as if I'm required to disclose private information to her). When I said something along the lines of "so much for a relaxing vacation day" she said "Well the day is almost over" as if that had anything to do with anything.

At the request of State Farm, my insurance company, I called Gerri up to ask for a copy of my association's insurance policy. She said no, it was too large at 100 pages to send me a copy, and she'd send me a copy of a letter they sent to us previously (implying I already had the info I needed) that described the policy.(It's in our bylaws that residents are to be provided with a copy on request).

Today is the Friday before a 3 day weekend. It's all very last minute and I'm scurrying trying not to miss too much work and still get this resolved. Still don't know when insurance is sending someone to inspect the damage. Made a last minute decision this morning to go ahead and fix it anyway. My water heater guy told me sometimes you have to shut off the water, and in my bldg, it can't be done for 1 unit, but the whole bldg. I immediately called the property mngmt company. First person on the phone I asked about it said "doesn't your contractor know if the water has to be cut off? If he doesn't know I wouldn't hire him". Why should I have to explain to them that he hasn't had the opportunity to inspect yet? Then they told me that cutting off the water has to be scheduled. Then they told me the person to schedule it with is out on Fridays. I told them there was no way I was waiting until Tuesday to have hot water. It's not like I'm replacing a dishwasher for pete's sake. Then Gerri got on the phone and kept repeating over and over that I should have let them know earlier and to schedule it. I said unfortunately, my hot water heater didn't schedule it with me that it was planning to give out. I mean that was all the notice I had. She kept on and on with the talking down to me. "Well if you had hired the plumber that I recommended to you, this wouldn't be an issue." Excuse me, isn't it my choice to hire who I choose, and why should I have to justify it? She then proceeded to ask me if he was licensed. Again, I don't owe her those kind of explanations. It's none of her business, I could be installing it myself. She kept saying "Well I'm not a plumber, but a plumber would know." She then told me that she was going to call and ask her plumber, implying that mine (who incidentally I'd researched and came very highly recommended) wasn't good enough.

There are a huge list of things I find wrong with this property management company. I admit some of the people who I've spoken to on the phone (the payment lady for example) have been very nice. But my experience with Gerri has always been horrible. She once sent me a copy of a legal document the day before I had to sign it - when I'd told her in repeated voicemails (no call backs) that I needed time for my attorney to review. The worst thing is the patronizing tone that she takes, like she's having to be exceedingly patient and I'm special ed. I imagine she sucks up to the board, but residents as individuals repeatedly have complaints.
James

Atlanta, GA

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#3
Jul 5, 2010
 
Working Solutions installed water regulators in my building. This is the email I sent to Gerri at Working Solutions (If you can call them Working on Solutions).

With being in property management myself (commercial) I know allot about the pressure regulators (PRV's). They come from the manufacture with a preset of 50 - 60 PSI (per square inch). If we had pressure around 120 PSI before the regulator was put on that is too high. Normal PSI should be around 50 - 80 PSI. Installing the regulator is done for several reasons: 1) to prevent pipes for busting 2) to prevent older appliances for malfunctioning and 3) for water conservations.

Also, unless multiple PRV's were installed on the 2nd and 3rd floor their pressure will be lower then mine. As a building with multiple floors may need regulators on each floor because higher levels of pressure are needed on high floors to successfully push the water up.

It is unfair to punish the people who have replaced their pipes with such low water pressure and only give our community 24 hour notices this will take place, also not to give us all the information for doing this.

I am requesting the PRV be adjusted to at least 70 PSI as soon as possible (I was advised today the PSI was between 50 - 60). The regulator will not adjust it self over time as it can only be adjusted manually with the adjustable dial that is on the top of the PRV.

If you should have any questions please let me know. I will be happy to address the board with my concerns also if needed.
joe

Cumming, GA

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#4
Feb 2, 2013
 
Phil wrote:
Please consider options very carefully before choosing this company... The owner/ manager Gerri controls everything, and does not have an open bid process for sub-contractors, using her "preferred" companies which tend to be more expensive.
If your HOA decides to use Working Solutions, make sure that you write in an audit and documentation clause, so you can check that your money is being processed correctly
I would like to talk to you about your experience. My HOA uses Working Solutions. Let me know if we can talk.
James Carey

Atlanta, GA

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#5
Sep 26, 2013
 
I cannot say anything positive at all about Working Solutions. #1 they are extremely expensive and you do NOT get what you pay for #2 they do not look out for the people instead enforce many rules and a lot of fines to bully the community #3 Make very poor financial decisions #4 They have yearly tendencies to assess the property #5 They have a selfish interest in using their network of people to do the jobs for top dollar.
dissatisfiedinsa ndyspring

Atlanta, GA

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#6
Dec 23, 2013
 
Phil wrote:
Please consider options very carefully before choosing this company... The owner/ manager Gerri controls everything, and does not have an open bid process for sub-contractors, using her "preferred" companies which tend to be more expensive.
If your HOA decides to use Working Solutions, make sure that you write in an audit and documentation clause, so you can check that your money is being processed correctly
can we talk? these idiots are planning on submeter out whole neighborhood for water usage. they have told us that the cost will be between $300-600. a simple bidding process for the work - i believe it's called a Request for Proposal - would give us all a more precise idea, but the story we have received is unless we start the process now, it will never get off the ground by summer. the horror!

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