first national bank
frightful

Mount Vernon, KY

#1 Apr 2, 2013
I noticed that the First National Bank down by the stock sale is now closed. I asked a friend about it since I have my account there and he said they closed it down because of customer shortage. Has anyone heard if they are planning to close anymore. If so that worries me and wonder if I need to close my account. I don't trust banks anymore
WellWell

Mount Vernon, KY

#2 Apr 2, 2013
They started charging for checking accounts
customer

Cynthiana, KY

#3 Apr 3, 2013
I think that not many people were using that branch so closed to save expense. Besides there were two on the south end anyway.
WellWell wrote:
They started charging for checking accounts
switch

Cincinnati, OH

#4 Apr 3, 2013
frightful wrote:
I noticed that the First National Bank down by the stock sale is now closed. I asked a friend about it since I have my account there and he said they closed it down because of customer shortage. Has anyone heard if they are planning to close anymore. If so that worries me and wonder if I need to close my account. I don't trust banks anymore
In Tn. I was with First National, the next thing I knew they were community trust. I has been with first national for years and did not like this, but felt I had no choice, then a few months later I notices maybe 2 blocks down on the left was First National Bank, no one was informed in La follette, that this was the case, so I don't trust them, or community anymore.
Old Man

Krypton, KY

#5 Apr 3, 2013
You might check out the new bank, 1st. Trust Bank on 192 Bypass. They are paying 2 to 5 times more on interest rates for CDs, Money Markets and Savings than any other bank in town. They may have some good deals on checking too.
wondering

London, KY

#6 Apr 4, 2013
I was told with 1st trust, you have to have $150 to start a checking acct.

“smiling on a cloudy day”

Since: Jan 09

Shakedown Street

#7 Apr 4, 2013
switch wrote:
<quoted text>In Tn. I was with First National, the next thing I knew they were community trust. I has been with first national for years and did not like this, but felt I had no choice, then a few months later I notices maybe 2 blocks down on the left was First National Bank, no one was informed in La follette, that this was the case, so I don't trust them, or community anymore.
You have to realize, not all First National Banks are related.

There is a First National Bank in almost every town, yet they are almost all owned separately.
Peacenik

Flat Lick, KY

#8 Apr 4, 2013
wondering wrote:
I was told with 1st trust, you have to have $150 to start a checking acct.
So?

“smiling on a cloudy day”

Since: Jan 09

Shakedown Street

#9 Apr 4, 2013
Anyone use an online bank? I have a checking account with Scottrade. Pretty handy, not only do they not charge any ATM fee but they refund other banks' ATM fees at the end of the month.

Plus it pays .25%, which isn't much but any interest on a checking account is a plus.
Haha

Flat Lick, KY

#10 Apr 4, 2013
switch wrote:
<quoted text>In Tn. I was with First National, the next thing I knew they were community trust. I has been with first national for years and did not like this, but felt I had no choice, then a few months later I notices maybe 2 blocks down on the left was First National Bank, no one was informed in La follette, that this was the case, so I don't trust them, or community anymore.
You were going to the wrong bank.
crappy

United States

#11 Apr 5, 2013
They def have the most crappy service around. Tellers are rude and never say thank you or hello or anything. Moved my banking to pnc. They recognize you by name and are very friendly and helpful.
Sam

London, KY

#12 Apr 5, 2013
crappy wrote:
They def have the most crappy service around. Tellers are rude and never say thank you or hello or anything. Moved my banking to pnc. They recognize you by name and are very friendly and helpful.
It depends on which branch you go to of first national. Some are nice and some aren't.
Gladstone

Murray, KY

#13 Apr 5, 2013
frightful wrote:
I noticed that the First National Bank down by the stock sale is now closed. I asked a friend about it since I have my account there and he said they closed it down because of customer shortage. Has anyone heard if they are planning to close anymore. If so that worries me and wonder if I need to close my account. I don't trust banks anymore
Fair, considering banks are not to be trusted. You should look into credit unions.
Customer

Somerset, KY

#14 Apr 8, 2013
Some woman was very rude to me at first national. I called about online banking. Sorry I'm new to the online stuff but there is no reason to be rude. Will be closing my account because of this woman. I won't mention her name but someone needs to teach her customer service
Nuts2U

Somerset, KY

#15 Apr 8, 2013
I've been with First National for many years. But I do have to say that their employees are, in general, not very customer oriented. Some are rude, some are dismissive, most are just sour personalities who act as if you interrupted something when you use the bank.
Apparently, employee morale is really low at 1st Nat. and they must never do customer service training for employees.
OhPlease

London, KY

#16 Apr 8, 2013
Nuts2U wrote:
I've been with First National for many years. But I do have to say that their employees are, in general, not very customer oriented. Some are rude, some are dismissive, most are just sour personalities who act as if you interrupted something when you use the bank.
Apparently, employee morale is really low at 1st Nat. and they must never do customer service training for employees.
Maybe if you managed to keep more than $10.00 in your measly checking account they would be nicer to you. Perhaps if your sorry ass could keep at least $500 in savings they would treat you like a customer.
dawg

Mount Vernon, KY

#18 Apr 8, 2013
OhPlease wrote:
<quoted text>
Maybe if you managed to keep more than $10.00 in your measly checking account they would be nicer to you. Perhaps if your sorry ass could keep at least $500 in savings they would treat you like a customer.
Could you loan me 490. til i get my check cashed?
Pleaserespond

Knoxville, TN

#19 Apr 8, 2013
OhPlease wrote:
<quoted text>
Maybe if you managed to keep more than $10.00 in your measly checking account they would be nicer to you. Perhaps if your sorry ass could keep at least $500 in savings they would treat you like a customer.
Customer service does not concern the amount of money in an account it has to do with showing respect to all customers that bank with your institution. Home town courtesy seems a thing of the past. London seems to have a lot of banks, surprising that the economy is not that good in this area. I think if the clerks and tellers are rude, ask to speak to someone in charge of them and express your concerns.
so what

Manchester, KY

#21 Apr 8, 2013
OhPlease wrote:
<quoted text>
Maybe if you managed to keep more than $10.00 in your measly checking account they would be nicer to you. Perhaps if your sorry ass could keep at least $500 in savings they would treat you like a customer.
Maybe you should learn common manners.It doesnt matter if you have $5 or $5000 a customer deserves to be treated nicely.

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