Kmart No returns without a RECEIPT

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rochelle

United States

#1 Jan 3, 2012
The reason I am posting is because my nana sent me a small appliance and it was a retail of only 29.99. And it didn't work properly. I went to return it or even exchange actually and they refused because I didn't have a receipt. I explained I didn't want any money back just the same product . Again NO . So I had to go home. call my nana . return to the store with her credit card info, still no go. Then I went home again disgusted and my nana calls. And says she uses an email so maybe they would have that on file for a rewards account. LOW AND BEHOLD they finally decide to return it after being so rude wasting 3 hrs of my time and 44 miles put on my car and then had the audacity to say we can give you the lowest sale price of 7.99. HA HA hell no! You have a copy on your little computer and I will not exchange it now and you will give me my 29.99 that my nana paid. and I will never be back. So BEWARE customers.
walmart

United States

#2 Jan 4, 2012
rochelle wrote:
The reason I am posting is because my nana sent me a small appliance and it was a retail of only 29.99. And it didn't work properly. I went to return it or even exchange actually and they refused because I didn't have a receipt. I explained I didn't want any money back just the same product . Again NO . So I had to go home. call my nana . return to the store with her credit card info, still no go. Then I went home again disgusted and my nana calls. And says she uses an email so maybe they would have that on file for a rewards account. LOW AND BEHOLD they finally decide to return it after being so rude wasting 3 hrs of my time and 44 miles put on my car and then had the audacity to say we can give you the lowest sale price of 7.99. HA HA hell no! You have a copy on your little computer and I will not exchange it now and you will give me my 29.99 that my nana paid. and I will never be back. So BEWARE customers.
thats why i shop walmart
I Hate Kmart

Winchester, KY

#3 Jan 4, 2012
I had the same thing happen several years ago. I received a gift and needed to exchange it. I had the receipt, but they still refused to exchange it since I didn't have the credit card. Also, last year at Christmas we put several items in lay a way an when I went to get them out a week early they had already returned them to the shelve. At first, they refused to refund my money. After raising my voice and causing somewhat of a scene they finally agreed to refund my money. I then went to Walmart and bought them. It's no wonder that Kmart stores are closing.
omg

Corbin, KY

#4 Jan 5, 2012
I Hate Kmart wrote:
I had the same thing happen several years ago. I received a gift and needed to exchange it. I had the receipt, but they still refused to exchange it since I didn't have the credit card. Also, last year at Christmas we put several items in lay a way an when I went to get them out a week early they had already returned them to the shelve. At first, they refused to refund my money. After raising my voice and causing somewhat of a scene they finally agreed to refund my money. I then went to Walmart and bought them. It's no wonder that Kmart stores are closing.
Your right! That's why they are going broke and so now they are trying to steal from customers. Poorest customer service in the country!!
hopefully

United States

#5 Jan 5, 2012
Hopeing this is wrong because I have 2 sweatshirts from there and they are big I didn't keep the receet tho. But when I bought them they had a senser they had to take off. Is this true does anybody know
hopefully

United States

#6 Jan 5, 2012
Well I will go tomorow and see but if its true I will not be shopping there again. We are all in a small town they can't afford to lose any customers
virus

Corbin, KY

#7 Jan 6, 2012
rochelle wrote:
The reason I am posting is because my nana sent me a small appliance and it was a retail of only 29.99. And it didn't work properly. I went to return it or even exchange actually and they refused because I didn't have a receipt. I explained I didn't want any money back just the same product . Again NO . So I had to go home. call my nana . return to the store with her credit card info, still no go. Then I went home again disgusted and my nana calls. And says she uses an email so maybe they would have that on file for a rewards account. LOW AND BEHOLD they finally decide to return it after being so rude wasting 3 hrs of my time and 44 miles put on my car and then had the audacity to say we can give you the lowest sale price of 7.99. HA HA hell no! You have a copy on your little computer and I will not exchange it now and you will give me my 29.99 that my nana paid. and I will never be back. So BEWARE customers.
It just sounds like they have a strict return policy. Incidents like yours is okay to return products but too many people abuse it. It's ridiculous at wallyworld.
who cares

United States

#8 Jan 6, 2012
So what If people abuse the return policy no matter what if its from kmart they should take that shiit back. For instance if someone stole it to get money back that aint gonna happen anyway because you'd have to get a merchandise credit so what's up being strict? How is that even legal? That's what makes customers not wanna shop there if you give it as a gift you are stuck you lose your reciept your stuck. Just don't shoip there simple as that
mars

Mayfield, KY

#9 Jan 6, 2012
rochelle wrote:
The reason I am posting is because my nana sent me a small appliance and it was a retail of only 29.99. And it didn't work properly. I went to return it or even exchange actually and they refused because I didn't have a receipt. I explained I didn't want any money back just the same product . Again NO . So I had to go home. call my nana . return to the store with her credit card info, still no go. Then I went home again disgusted and my nana calls. And says she uses an email so maybe they would have that on file for a rewards account. LOW AND BEHOLD they finally decide to return it after being so rude wasting 3 hrs of my time and 44 miles put on my car and then had the audacity to say we can give you the lowest sale price of 7.99. HA HA hell no! You have a copy on your little computer and I will not exchange it now and you will give me my 29.99 that my nana paid. and I will never be back. So BEWARE customers.
i could have told you that, kmart is the worlds worst. if you shop there ive always said youd better hold onto your recipte. long story short.i once got a bug sprayer from corbin kmart after just a few days it quit working i tryed to take it back they said i was shit out of luck, no recipt, they wouldnt even exchange, so i told my mom watch this...... long story short i took it to walmart no questions asked they exchanged it for me. i wouldnt shop at kmart if they where giving stuff away.its no wonder they are closing there stores around the country.
KMART Manage

South Orange, NJ

#10 Jan 6, 2012
Stores have to be strict like this because of the large number of meth heads and pill hoes that abuse the policy abd want to return stuff for pill money. I see it everyday. Sad, sad area we live in. Don't blame the store; blame the druggies.
not true

United States

#11 Jan 6, 2012
That's not true. Because without a receipt they don't give you cash anyway. Druggies are disgusting I agree. But, the whole receipt this is bogus!
Trouble

Washington, DC

#12 Jan 8, 2012
It simple rules for all companies. People in this area think that they are entitled or something. If you know the rules follow them if you don't like them shop somewhere else. It policy for companies because of the theft in stores and the stupidity of certain customers.
yep

Corbin, KY

#15 Jan 17, 2012
hannahboo wrote:
KMART ARE JOKES.....let me tell you there are some drama bithes that work there.....lil bird from the security guy Adam he is screwing that Lisa girl that you are talking about not justhim and that there is another boy there what they dont know all hell is going to break loose and their wifes and her husband will know eventually I mean what makes them think that something like this is going to go away like no one is going to find out ITS NOT!!!!!
And all this drama coming from the drama starter. Hypocrite.
No kmart for me

Chicago, IL

#16 Jan 17, 2012
I refuse to go to kmart. Last year my friend had a baby that was stillborn. She had a diaper bag that still had the tags on it and tried to return it to kmart. She had purchased this herself but had not kept the receipt. They told her she could only exchange it for another baby item. She explained to them that her baby had died and she did not need any baby items. Even after speaking with a manager they would not budge. She finally left, in tears, with the diaper bag. She even contacted corporate but they would never even reply to her. Since then I refuse to go to kmart.
common sense

United States

#17 Jan 17, 2012
People steal from stores and later try and return for cash. Doesn't that make sense to you? BONEHEAD.
listen

Middlesboro, KY

#18 Jan 18, 2012
common sense wrote:
People steal from stores and later try and return for cash. Doesn't that make sense to you? BONEHEAD.
i work for jcpenneys and although i don't do the return desk i know about what stores have happen to them. to you dumbass, stores do not give you cash back anyways. Its called "merchandise credit" pennys isn't perfect either.But, they don't want to lose a customer because of losing a receipt.
anti walmart

United States

#19 Jan 18, 2012
Hate Walmart with a passion but after finding out about this no return garbage I guess I have to go to damn Walmart. That rule is ridiculous. If you don't get money back what's the point of not letting you get a store credit. I understand people steal but if they're bringing it back for something else that's better than them stealing the "something else" along with the first thing they might have took. BOYCOTT KMART. Don't shop there!!!
drama queen

Middlesboro, KY

#20 Jan 18, 2012
yep wrote:
<quoted text>
And all this drama coming from the drama starter. Hypocrite.
yeah there isn't a doubt about who posted about lisa, but did any one post about you? They should have, you slander the managers even the security guy. Leave the people who havent done anything alone your beef is with Lisa deal with it and go on.
kmart hater

Corbin, KY

#21 Jan 18, 2012
listen wrote:
<quoted text>i work for jcpenneys and although i don't do the return desk i know about what stores have happen to them. to you dumbass, stores do not give you cash back anyways. Its called "merchandise credit" pennys isn't perfect either.But, they don't want to lose a customer because of losing a receipt.
Anyone who has not stolen something will appreciate store credit. I would not be surprised if our Kmart is not next in line to close. I would not be upset if that happened.
kmart hater

Corbin, KY

#22 Jan 18, 2012
drama queen wrote:
<quoted text>yeah there isn't a doubt about who posted about lisa, but did any one post about you? They should have, you slander the managers even the security guy. Leave the people who havent done anything alone your beef is with Lisa deal with it and go on.
Oh yea the great security guy. The one who patted down a little old lady because the alarm went off as she stated to leave. He is so dumb that he didnt even check to see if the telephone she bought had been deactivated, that she had her receipt for in hand. I wonder if all their employees are this bright. If she were my mother or grandmother he would be wearing a beatdown like no other!

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