Kasilof Mercantiles wont sell tea bec...

Kasilof Mercantiles wont sell tea because employee would have to make more

Posted in the Kasilof Forum

Displeased

Anchorage, AK

#1 Jul 7, 2010
My family will also be boycotting the Kasilof mercantile we were very loyal customers, Until we ordered a glass of tea. My family visited the kasilof mercantile faithfully everyday sometimes multiple times a day. We would buy breakfast for 5 people 2-3 times a week, buy 4 packs of cigarrettes every otherday, milk and bread 3-4 times a week, spent countless dollars on munchies, movies, occasional lunch and dinners, not to mention the 10,000 other things we would just jump in the car and run to the merc for. Well now we will be doing without until our next trip to town, probably save more mone anyway.. My family has decided to do this because of lazy employees and Destinys attitude. A week or so ago my boyfriend and I decided every now and then when we were out and about we would buy a glass of fresh brewed ice tea instead of soda, Its healhier. Well the 1st time I ordered my tea the lady working back in the cafe tried to tell me that the tea in the cafe was the same as the Nestea foutain in the front but got it for me anyway. Any tea drinker knows fountain tea just does not compare to fresh brewed. A few days later my boyfriend was the one who went in to get the tea and when he came out he said the lady who normally receives good tips from us told him this was the last time he could order tea from the cafe. We talked about it and decided we would talk to the Lastaters about it if next time we had a problem. Well about a week later we decided we wanted some tea, so we ask the nice lady at the front counter about it and she was kinda blown away by what we had told her. She asked Destiny about it right infront of us and destiny acted like it was no big deal if we get ice tea and the nice lady at the front counter contacted the lady in the cafe and told her destiny said it was ok for us to get tea. Well when she hung up the phone the little lady from the cafe marched her rude little self to the office and told destiny that it took her to long to brew tea. Well Destiny decided to say that it was the last time we could get tea and also made the comment that we could buy tea and go home and brew it ourself. I feel like if you have something for sell then you should sell it!!! If your employee is too lazy to boil more water to make tea because a customer bought it all, then fire her. Dont run you customer off so your employee doesnt have to do her job. The locals are the ones who keep your business going in the winter. Destiny you need a reality check on how to treat your customers and fire your employees that are to lazy to boil water.
Displeased is now pleased

Anchorage, AK

#2 Jul 8, 2010
Well Mary Lasater is an inteligent woman! She has called and appologized she said the situation was handled wrong. She knows customer service. Feels good to know that there is still some generousity out there. Thank you very much Mary, I was sad that I might not get another chicken, bacon, ranch, pizza from the merc. Im sure tommorow I will be in for a glass of fresh brewed ice tea and one of the best homemade brownies Ive ever tasted.

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