Problem Solvers: SUV Paint Job Not 'Built Ford Tough'

Full story: Fox4KC 34
When a Kansas City woman dropped $35,000 on an SUV, she wasn't expecting it to need a paint job in just four years. Full Story
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Gardner

Olathe, KS

#1 Oct 19, 2010
I have the same problem with my paint job on my Ford. After spending $$$$ to fix the bubbling paint it is already peeling off again!!!! I hope this lady finds some relief for all of us!
Olathe

Overland Park, KS

#2 Oct 19, 2010
I too have a Ford Expedition that is bubbling and the paint is coming off. That is so wrong that Ford will not fix this! Please keep us informed on what happens.
NoBrainer

Lees Summit, MO

#3 Oct 19, 2010
Olathe wrote:
I too have a Ford Expedition that is bubbling and the paint is coming off. That is so wrong that Ford will not fix this! Please keep us informed on what happens.
HEY-KEEP BUYING FORDS!
Gardner Mom

Olathe, KS

#4 Oct 20, 2010
No Brainer..........
Why would you continue to buy FORDS when they can stand behind their product???? Over $600 for over 5 years is a lot of $$$$$$!!!! I like to take care of my stuff and keep it looking nice!
Tracey C

Kansas City, MO

#5 Oct 20, 2010
The same thing is happening to my 2007 Ford Expedition. How do I get involved in the claim against Ford to get the problem fixed before it gets extreme?
Zestar Corporation

Plymouth, MI

#6 Oct 20, 2010
We have released two books in late 2009 on this subject as well as issued numerous press releases. Ford and other automakers have adopted new business models whereby they receive a service:
"painted vehicle", instead of buying a product, "paint" from the paint suppliers.

We have analayzed the factory paint data of over 11,000 vehicles which were used for quality control purposes of approximately 9 million vehicles. Greater than 94% were released to the consumer and auto dealers below the required automaker paint thickness specifications.

They were factory paint defects according to the automaker's apecifications.

We have received coverage on this issue in Australia and the UK but not in America.
Tracey C

Kansas City, MO

#7 Oct 20, 2010
Zestar Corporation wrote:
We have released two books in late 2009 on this subject as well as issued numerous press releases. Ford and other automakers have adopted new business models whereby they receive a service:
"painted vehicle", instead of buying a product, "paint" from the paint suppliers.
We have analayzed the factory paint data of over 11,000 vehicles which were used for quality control purposes of approximately 9 million vehicles. Greater than 94% were released to the consumer and auto dealers below the required automaker paint thickness specifications.
They were factory paint defects according to the automaker's apecifications.
We have received coverage on this issue in Australia and the UK but not in America.
So Zestar Corp, how do we get this resolved and get satisfaction for this issue?
NJ Ford

Holmdel, NJ

#8 Oct 20, 2010
mine too! 2004 Explorer, peeling for at least two years .. the prices we were quoted were out of control so we just live with it .. worst place is right at the front of the hood.

Since: Nov 09

Plymouth, MI

#9 Oct 20, 2010
We have been in contact with the media, government authorities, etc. on this issue.

We are not allowed to offer legal advice since we are not a law firm.

However, we have been in contact with many Ford owners who have successfully received satisfaction through the Small Claims Court Process.

Ford Motor Company is aware of this issue. We have contacted their Board of Directors and Senior Quality and Paint Management.

Many of whom we known personally.

They have the same data that we have. All they have to do is review their own electronic databases. Millions of defective vehicles (by their own standards) were released to auto dealers and consumers due to the new business practices impelemented known as "Single Sourcing" and Cost Per Unit.
No Brainer

Lees Summit, MO

#10 Oct 20, 2010
Gardner Mom wrote:
No Brainer..........
Why would you continue to buy FORDS when they can stand behind their product???? Over $600 for over 5 years is a lot of $$$$$$!!!! I like to take care of my stuff and keep it looking nice!
I was being sarcastic. And from what I read at the time of my posting, it didn't appear Ford was going to do anything. They ALL love to sell you vehicles, but when the defects appear, they all scramble for loopholes and fine print.
Gardner Mom

Olathe, KS

#11 Oct 20, 2010
No Brainer:
O I totally agree with you!
So I am really debating on what I should do as from researching the web in different areas it looks as though this has been going on for some time now and nothing is happening yet. I am thinking either to trade of my SUV or pursue with small claims court which sounds like a lot of work on my part. Ughh! Guess I will keep watching for updates. Sad Sad that they continue to blame someone else. Just fix our autos FORD or we will all spread our bad experiences around and NEVER buy from FORD again!

Since: Nov 09

Plymouth, MI

#12 Oct 21, 2010
CBS 5 (San Francisco, CA) ran a similar newscast in June 2008 documenting failures with Ford's paint. Ford publicly stated in response to TSB 04-25-1 (and the updated one issued in 2006 TSB 06-25-15) that the TSB does not pertain to the original paint application, rather to repairs.

Additionally, Ford stated that many factors may result in paint failing such as pollution, salt air, exposure to sunlight, etc.

There exists another TSB associated with the Expedition and Navigator. TSB 07-2-9 titled: Paint Bubbles around Liftgate Trim. This TSB states that paint bubbles and blisters are created from the trim part of the liftgate that is moving (rubbing) on the paint. This results in paint bubbles and blisters.

We are of the opinion that Ford has an incorrect assessment of why paint failures are occuring. Examining the current video, the blisters formed on the tailgate are indicative of corrosion formed by contaminants. Additionally, if similar blisters were formed on the hood, this is also indicative of corrosion formed by contaminants.

Every modern automotive facility uses a Pretreatment Process prior to vehicles being painted. This process is designed to remove contaminants, clean the vehicle, provide initial corrosion protection and paint adhesion.

It is our professional opinion that iron contaminants were not removed at this stage on vehicles experiencing the type of blisters displayed on this video.

Control process sheets (documentation) exists in the facilities.

It all comes down to reviewing objective criteria (data) which exists as part of the automaker's quality control plan.

On a separate note, the paint durability criteria (individual paint thickness measurements) should be
reviewed on this vehicle. If any of the individual layers of each of the 4 coatings (e-coat, prime, base and clear) were not applied at the proper thickness (specification), the finish would be compromised in terms of durability protection.

The public interest would best be served by a "Truth in Finish Disclosure" with the purchase of any new or used vehicle.
Mitch

Shawnee, KS

#13 Oct 21, 2010
I not only took my SUV up to Ford to complain I took it in right before the warantee expired and even paid the extra $100.00 to have them do the extra inspection and they would not do anything about the paint. So warantee or not "tough luck" has anyone thought about a class action law suite?
Tracey C

Kansas City, MO

#14 Oct 22, 2010
Zestar Corporation wrote:
CBS 5 (San Francisco, CA) ran a similar newscast in June 2008 documenting failures with Ford's paint. Ford publicly stated in response to TSB 04-25-1 (and the updated one issued in 2006 TSB 06-25-15) that the TSB does not pertain to the original paint application, rather to repairs.
Additionally, Ford stated that many factors may result in paint failing such as pollution, salt air, exposure to sunlight, etc.
There exists another TSB associated with the Expedition and Navigator. TSB 07-2-9 titled: Paint Bubbles around Liftgate Trim. This TSB states that paint bubbles and blisters are created from the trim part of the liftgate that is moving (rubbing) on the paint. This results in paint bubbles and blisters.
We are of the opinion that Ford has an incorrect assessment of why paint failures are occuring. Examining the current video, the blisters formed on the tailgate are indicative of corrosion formed by contaminants. Additionally, if similar blisters were formed on the hood, this is also indicative of corrosion formed by contaminants.
Every modern automotive facility uses a Pretreatment Process prior to vehicles being painted. This process is designed to remove contaminants, clean the vehicle, provide initial corrosion protection and paint adhesion.
It is our professional opinion that iron contaminants were not removed at this stage on vehicles experiencing the type of blisters displayed on this video.
Control process sheets (documentation) exists in the facilities.
It all comes down to reviewing objective criteria (data) which exists as part of the automaker's quality control plan.
On a separate note, the paint durability criteria (individual paint thickness measurements) should be
reviewed on this vehicle. If any of the individual layers of each of the 4 coatings (e-coat, prime, base and clear) were not applied at the proper thickness (specification), the finish would be compromised in terms of durability protection.
The public interest would best be served by a "Truth in Finish Disclosure" with the purchase of any new or used vehicle.
I have the Expedition that is bubbling and rust spots about pen size around liftgate. I've taken pics, it's not good.
Tracey C

Kansas City, MO

#15 Oct 22, 2010
Mitch wrote:
I not only took my SUV up to Ford to complain I took it in right before the warantee expired and even paid the extra $100.00 to have them do the extra inspection and they would not do anything about the paint. So warantee or not "tough luck" has anyone thought about a class action law suite?
I'd be all for that. Count me in.:)
TONY

Wichita, KS

#16 Oct 27, 2010
I have a 02 Mustang the samething happend to it after I had it for 3 years . Ford would not fix it ! It was still under waranty .
Zestar Corporation

Plymouth, MI

#17 Nov 1, 2010
The Blacktown Advocate, an Australian Newspaper reported a story on 11/01/2010 in which Ford authorized a repaint on a 5 year old vehicle
with paint issues?

The name of the article:
BIG BLUE: Motorist takes on Ford over paint job

Should not American Owners receive the same treatment?
SomethingToSay

Collierville, TN

#18 Nov 2, 2010
All my goodness. I bought my 2010 Ford Edge back in March, and I absolutely love my vehicle. However, the paint started peeling off about three months ago from the front bumper at the top. Which is really weird.
shlebycountytaxp ayee

Memphis, TN

#19 Nov 15, 2010
I love my F150 Supercrew truck, but like all others, the paint started bubbling on the hood and yes it was still under warranty, and no they did not fix it!!!!!!!
One month after I purchased the truck a spring in the captain seat which is the drivers seat came through the upholsty while I was driving and I about wrecked, I pulled to the side, calmed down and went right to the dealership and unleashed my experience! I left the truck and they put a new seat in!!!!!!!
But the factory paint job was very poor and we pay way too much money for the paint to start coming off while under warranty and not one legal eagle in Washington or Consumer Affairs are doing anything about it, but if it was a Saturn you can beat all our cars, suv, and trucks would of been repainted!!!!!!!
Johnny

Laconia, TN

#20 Nov 15, 2010
November 13th, 2010 5:08 pm ET

In 2006, Ford Motor Corp. announced that it would close seven plants across the country by 2008. Ford plans to lay-off 34,000 workers by 2012.

Shortly after the devastating announcement was made, The Detroit Free Press discovered documents which detailed Ford's plans to invest $9.2 billion in Mexico, which includes a new 280,000 square foot assembly plant. Ford already produced a large portion of their vehicles in Mexico and with their plans to expand existing plants and using local suppliers, Ford is now well on their way to creating another 37,420 jobs in Mexico.

Ford is not only replacing all of their laid-off American workers with Mexicans, they are adding another 3,420 employees south of the border.

One of those factories re-located to Mexico was the century-old Norfolk Ford Truck Assembly Plant, where the F-150 was built by generations of Ford families.

However, while Ford certainly saw the potential for soaring profits by basically eliminating their payroll costs in Mexico where the daily minimum wage is about $4.50 a day...

http://tinyurl.com/2v7cbnn

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