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bow hunter

United States

#1 Oct 9, 2008
D&W has gone downhill when it comes to customer service at least the archery department has anyway. Everytime I go in there they treat me like im an idiot because i didn't buy my bow there they don't really want to help me. I bought a new sight for my bow there a couple days ago and the level fell out of it while i was re sighting in my bow. I called them and they said that they couldn't do anyhting about it and they wouldnt give me back my money. He said that he could order a new level but dont want to do that becuase it would take to long and then told me that he would sell me a brand new sight instead. I also had a bow getting new string and cables put on there. I dropped it off last September and they told me that it would be about 2 weeks and it would be done, I didnt get my bow untill March this year. I believe that the archery department needs to develop better people skills. And if you own a 2008 chevy 2500 diesel truck don't try to order a brush guard for it there unless you want to wait for 8 months for it to come in. At least the guns and automotive people are nice and will work with you.
same here

United States

#2 Oct 10, 2008
I bought my sons bow there last year and about every 5-10 shots a screw would fall out of one of the cams. I tokk it back to them and the guy stripped it out putting it back in. and told me that I didnt need it anyway. now every few shots it will make a metal popping noise. like the piece isnt screwed on tight enough. I could have got the same bow off of ebay ALOT cheaper but I bought from them thinking they would take care of any problems " WRONG!!!!" last mistake Ill make with them. I had a friend going to buy a 700.00 bow from them I talked him into checking online and we found the same one 365.00 and its the same bow already set to his length and everyting. I would definately buy somewhere else If I had the chance again.
ronnie

Tyronza, AR

#3 Oct 10, 2008
a friend of mine went in there a few saturdays ago to buy some vht. they wouldnt sell it to him becauce the autoparts side was closed. so he went else where. good job d&w
hunter

Bossier City, LA

#4 Oct 10, 2008
What other places sell bows besides this shitty place?

Since: Sep 08

Jonesboro, Ar

#5 Oct 10, 2008
Next time anyone has any problems up there ask to speak with Graham. I believe he is the manager over the whole hunting department. Good guy and easy to talk too
bow hunter

United States

#6 Oct 10, 2008
hunter I would go to Hoyts archery in portia ar. they are a smaller shop but very knowlegeable and friendly. Half of the time when I bring something in there they do not ever charge me labor. When i had D&W resting that bow they didnt put anything on it that I asked like a kisser button, new limb savers, whisker biscuit, and new loop. I had hoyts do this and also adjust the draw wieght and they didnt charge me labor. I also had to have them fix the peep sight that D&W installed backwards. On alot of the stuff they do they will fix right in front of you
that guy

Alexander, AR

#7 Oct 10, 2008
it's DNW
eagle eye

Jonesboro, AR

#8 Oct 10, 2008
Try Big Kreek Outdoors, it's on the highway at Bono, really nice place, just opened a few weeks ago!
Hunter

Lake Charles, LA

#9 Oct 10, 2008
Don't expect a cheap price or a lot of answers at DNW. My suggestion is to do a little research and know what you're looking for and how much it should cost so you don't get your head ripped off or leave with something that won't work for you.
Patient

Saint Albans, WV

#10 Oct 10, 2008
If they would just check someone out and stop talking for a second they wouldn't be so busy. They just look at you standing by the register!!!
Jtown

Lake Charles, LA

#11 Oct 10, 2008
Patient wrote:
If they would just check someone out and stop talking for a second they wouldn't be so busy. They just look at you standing by the register!!!
They act like they don't give a rip or you just walked into a private club.
bow hunter

United States

#12 Oct 10, 2008
It seems to me the only ppl they like are the ones that they no personally. I havent been to big creek yet have any of yall
hunter

Bossier City, LA

#13 Oct 10, 2008
D&W is expensive and they have more workers than customers and still you get shitty service.
Bowhunter

Victoria, TX

#14 Oct 10, 2008
DNW is a business, things are going to break and yes some might not get the service you think you should. I have never had any bad service. But I will say, don't expect to go in there from Oct to Dec and expect them to drop everything and work on your stuff. Its not going to happen. They get overloaded during this time and you will get placed on the list. Sorry but thats the way it iss, when your the only game in town. Are they higher in cost than Bass Pro, or other places? Maybe, but their the only game in town. Drive outside of town and factor in your gas etc. Buy a bow outside of town and let it break and you will drive back and you might not get it fixed right away, like at DNW. I don't work there, but I am a customer and they have surely treated me fairly. Just like any other business, yes they recognize their good customers compared to someone who walks in off the street. Sorry, thats business, and it happens all over town in other businesses as well.

To the person who thought about buying off ebay, go ahead and you will run the risk of getting cheap crap or reconditioned crap. I will not do that. If your screw was stripped, then you should have demanded it be fixed, period.

Running DNW down, is bullshit in my mind. Let them go out of business, and then figure out where uyou will go? No where close I promise. Outdoor advantage has already closed and other mom and pop shops as well. I promise you if it weren't for the truck side the hunting would not sustain itself. I don't know what the profit is for any of them, but I know the hunting side is tough to stay afloat outside the hunting season.

I also know DNW have sponsored several organizations, and several buck contest at the sport show, and I appreciate that myself.

Some hunters just can't see the forrest for a few trees. Everyone has a gripe and a bitch and to make DNW look bad cause maybe you might have had something go wrong is unjust.

Buy you stuff at walmart and see what kind of service you get. Buy your stuff at one of these fly by night bow shops and see if its still around next year, after you bought a bow etc.
girl

Bossier City, LA

#15 Oct 10, 2008
For sure don't go in there if you're a woman...they'll look at you like you're nuts and they talk to you like you're ignorant. I know quite a bit about hunting, guns, bows, etc. I went in to buy my husband's christmas present last year, knew exactly what I wanted and couldn't get anyone to help me or check me out. I set my stuff down on the counter, walked out and took my business elsewhere.
girl

Bossier City, LA

#16 Oct 10, 2008
Sorry to post twice...I don't know what happened!
Bowhunter

Victoria, TX

#17 Oct 10, 2008
Also let me add, Dennis is a fine person and appreciate him helping hunting organizations in the area as well as some contest, to foster the sport of the outdoors. Brian and Graham are very personable and know their hunting products. If I owned the business, I would sure appreciate having them two working for me.

I can assure you, I will take my business there and I don't have to worry about my stuff being worked on around someone cooking meth, like one other "out of business" outdoor store and another that liked prescription drugs to much.
Bowhunter

Victoria, TX

#18 Oct 10, 2008
girl wrote:
For sure don't go in there if you're a woman...they'll look at you like you're nuts and they talk to you like you're ignorant. I know quite a bit about hunting, guns, bows, etc. I went in to buy my husband's christmas present last year, knew exactly what I wanted and couldn't get anyone to help me or check me out. I set my stuff down on the counter, walked out and took my business elsewhere.
I doubt they looked at you like you were nuts if you were ready to check out. I have seen women in there looking for stuff and never have I seen them look at anyone like they were nuts especially women. Maybe your preception was off. And if not why not mention your preception to them and let them know. I am sure Dennis would have taken care of this.
girl

Bossier City, LA

#19 Oct 10, 2008
As a customer I should not have to mention that I need to be waited on. There were men in there that were obviously 'regulars' that they were much more concerned with.

You weren't there, you are not me, so please do not tell me what I did or did not see or experience. I'm really happy that you've had positive experiences in there, good for you, keep shopping there. I, on the other hand, do not like their service and know for a fact how I was treated and I will not be back.
megan

Little Rock, AR

#20 Oct 11, 2008
They have some nice duck calls!

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