Suddenlink is lying.
First Prev
of 3
Next Last
Lubricious William

Bossier City, LA

#1 May 3, 2009
Sorry if I am stating the obvious or preaching to the choir so to say...

Their customer service isn't being honest with their customers and their advertised network speed is an outright lie.

The CSR told me I could get 8Mbps highspeed internet for 33$/mo. and promptly signed me up without informing me that the price is only valid if you have cable TV bundled with it. Thanks guy!

Also we DO NOT get 8Mbps internet. I've had Cox/Suddenlink ever since they have been in town circa 2002(?) and my speed is the exact same, if not worse, than when they were advertising it as 5Mbps. With nothing running on my computer, spyware free, every speed test tops out at only 4Mbps. If I was purchasing 4/5Mbps internet that wouldn't be a problem. Too bad that it says 8Mbps! We're getting charged, what...almost 20 bucks more for the EXACT SAME SPEED.

As soon as I find out how close I am to ATT's CO/DSLAM/whatever I am dropping this junk. Ritter needs to hurry the hell up if they are actually going to offer residential service in town.
suddenlink sucks

United States

#2 May 3, 2009
Lubricious William wrote:
Sorry if I am stating the obvious or preaching to the choir so to say...
Their customer service isn't being honest with their customers and their advertised network speed is an outright lie.
The CSR told me I could get 8Mbps highspeed internet for 33$/mo. and promptly signed me up without informing me that the price is only valid if you have cable TV bundled with it. Thanks guy!
Also we DO NOT get 8Mbps internet. I've had Cox/Suddenlink ever since they have been in town circa 2002(?) and my speed is the exact same, if not worse, than when they were advertising it as 5Mbps. With nothing running on my computer, spyware free, every speed test tops out at only 4Mbps. If I was purchasing 4/5Mbps internet that wouldn't be a problem. Too bad that it says 8Mbps! We're getting charged, what...almost 20 bucks more for the EXACT SAME SPEED.
As soon as I find out how close I am to ATT's CO/DSLAM/whatever I am dropping this junk. Ritter needs to hurry the hell up if they are actually going to offer residential service in town.
Price hikes were the only dependable part of Suddenlink. Service sucked and commercials and infomercials were most of what we got for the money. As bad as the TV part was, we never considered trying anything else they sell.
Whatever

Mountain Home, AR

#3 May 3, 2009
I just tested mine on speedtest.net and got 7.48 Mbps on suddenlink. Check your equipment.
guest

Little Rock, AR

#4 May 3, 2009
Whatever wrote:
I just tested mine on speedtest.net and got 7.48 Mbps on suddenlink. Check your equipment.
If you actually got 7.48 mbps then you are damn lucky. I have worked for Comcast in the past and was a Computer Service Technician and I have performed these tests on computers for over 6 years.

There is one thing the results always had in common whether it was Suddenlink, Comcast, AT&T, or whoever is that you will average 25 to 35% of what they advertise depending on traffic.

So if you have 8 Mbps, your average will be between 2 and 3 Mbps. Of any test I have performed on my home computer or a network computer, the best I have ever seen was 50% performance.

Since: Oct 08

Location hidden

#5 May 5, 2009
suddenlink sucks wrote:
<quoted text>
Price hikes were the only dependable part of Suddenlink. Service sucked and commercials and infomercials were most of what we got for the money. As bad as the TV part was, we never considered trying anything else they sell.
I'm with Suddenlink -- at Corp. HQ. Perhaps I can help. Since I don't check this forum regularly, please contact me directly at pete.abel@suddenlink.com. More on who I am here: http://www.suddenlink.com/about/executives/ab...

Since: Oct 08

Location hidden

#6 May 5, 2009
Lubricious William wrote:
Sorry if I am stating the obvious or preaching to the choir so to say...
Their customer service isn't being honest with their customers and their advertised network speed is an outright lie.
The CSR told me I could get 8Mbps highspeed internet for 33$/mo. and promptly signed me up without informing me that the price is only valid if you have cable TV bundled with it. Thanks guy!
Also we DO NOT get 8Mbps internet. I've had Cox/Suddenlink ever since they have been in town circa 2002(?) and my speed is the exact same, if not worse, than when they were advertising it as 5Mbps. With nothing running on my computer, spyware free, every speed test tops out at only 4Mbps. If I was purchasing 4/5Mbps internet that wouldn't be a problem. Too bad that it says 8Mbps! We're getting charged, what...almost 20 bucks more for the EXACT SAME SPEED.
As soon as I find out how close I am to ATT's CO/DSLAM/whatever I am dropping this junk. Ritter needs to hurry the hell up if they are actually going to offer residential service in town.
See my earlier comment; meant to make you the same offer. Happy to do what I can to help (pete.abel@suddenlink.com).
guest

Little Rock, AR

#7 May 5, 2009
I have had Directv for 4 months now. I wouldn't go back to Suddenlink if I got the service for free.

Everyone needs to look into the big switch this June. I have an antenna hooked through my DVR that picks up 12 local channels right now and the channels show up on my satellite guide.

When the big switch occurs, these TV stations will be broadcasting at a higher signal strength that will allow many more channels available in Jonesboro. I already receive channels out of Memphis through my antenna and expect up to 20 more additional channels when they increase their signal strength next month.
Happens like clock work

Bossier City, LA

#8 May 5, 2009
Well I've been so disgusted with my service for the past year that as soon as the change comes I'm getting rid of Sudden link. Let me tell you how bad mine is...

I can tell you within 5 minutes when my internet will go down! How's that for fun and exciting!!!

I upload video to my ftp all thru the day and I have learned when NOT to do this. It will happen obviously during peak times, but it also drops later in the evenings and also very early mornings.

Also, have any of you noticed on your HD channels your picture "locks up" sometimes or get those funny spots where it loks like you've blown up a picture to much and it looks like the pixels are to small? Those are called "tiles" and that happens quite often also.
I have had 2 different service tecs to my house, they have ran new cable and connectors from inside my house to the main trunk lines at the street and it still is happening so they told me it's "a main trunk line problem and we don't work on those" so here I sit, at the mercy of suddenlink.(an by the way, the service tecs were standing here when I told them the service would drop and it did 1 minute later)

But you can be assured they'll send their bill every month and if I don't pay it they have NO problem shutting it off.
To bad we can't pay for the service we really get, that might get them out to peoples homes and fix the problems..... Read these posts ATT and Ritter, you might find some new customers very soon.
guest

Ruston, LA

#9 May 5, 2009
guest wrote:
I have had Directv for 4 months now. I wouldn't go back to Suddenlink if I got the service for free.
Everyone needs to look into the big switch this June. I have an antenna hooked through my DVR that picks up 12 local channels right now and the channels show up on my satellite guide.
When the big switch occurs, these TV stations will be broadcasting at a higher signal strength that will allow many more channels available in Jonesboro. I already receive channels out of Memphis through my antenna and expect up to 20 more additional channels when they increase their signal strength next month.
Do you live in Jonesboro?

Since: Sep 08

Jonesboro, Ar

#10 May 5, 2009
I have AT&T DSL. Pay for 6 mps and that is exactly what I get. I run speed tests atleast once a month for seeding purposes and I'm always running close to 6 mps

Everyone do yourself a huge favor and switch your internet over to AT&T if your able
guest

Little Rock, AR

#11 May 5, 2009
guest wrote:
<quoted text>
Do you live in Jonesboro?
Yes, I live inside the city limits of Jonesboro. I know other people who live in west Jonesboro that can pick up Memphis locals through an antenna. The signal is digital and HD quality. My TV has a digital tuner built in so all I had to purchase was the $50 antenna from radio shack.
Sorry

Clovis, NM

#12 May 5, 2009
I just tested my Suddenlink and it was 7.87 I'll take that. Now about this new guide..........
MrBreeze

Bossier City, LA

#13 May 5, 2009
I just did a speedtest www.speakeasy.net/speedtest , Dallas, Texas, 9:17p.m. 5-5-09 Download Speed: 7819 kbps (977.4 KB/sec transfer rate)
Upload Speed: 528 kbps (66 KB/sec transfer rate)That is pretty darned close. Also, I have an XBOX 360 that streams Netflix movies flawlessly and they have never complained about any kind of cap as long as the service was used legally. You might need to get them to reapportion your modem. Also, your modem may be defective. Many electronic computer components made in recent years are plagued by bad capacitors. I noticed a bulging one on one of my desktops when I cleaned the dust out this week. Once my speed was a little slower but a modem change fixed it. I bought telephone service and the modem they installed worked perfectly. As far as the numbers above, I often get over 8300 kbs. Also, have you installed the cable or jack yourself, or did suddenlink do it. I called them once because my television was pixelating and my speed was a little slow. The tech saw the cheap white cable I had bought from Wal-Mart, replaced it and the problem was gone. I would have bet the farm it was a suddenlink problem, but it was my problem and he did not charge me to fix it and he came out during a thunderstorm. I did buy the inline service after that. They have been good to me and I think if you work with them in good faith, they can fix this. It may be your modem. It may have a bad capacitor, a very common problem. Check out what bandwidth is required for an HDTV broadcast. I don't like the new cable guide as well although it does let me compress the audio. Maybe i'm just old or not used to it yet.
Lubricious William wrote:
Sorry if I am stating the obvious or preaching to the choir so to say...
Their customer service isn't being honest with their customers and their advertised network speed is an outright lie.
The CSR told me I could get 8Mbps highspeed internet for 33$/mo. and promptly signed me up without informing me that the price is only valid if you have cable TV bundled with it. Thanks guy!
Also we DO NOT get 8Mbps internet. I've had Cox/Suddenlink ever since they have been in town circa 2002(?) and my speed is the exact same, if not worse, than when they were advertising it as 5Mbps. With nothing running on my computer, spyware free, every speed test tops out at only 4Mbps. If I was purchasing 4/5Mbps internet that wouldn't be a problem. Too bad that it says 8Mbps! We're getting charged, what...almost 20 bucks more for the EXACT SAME SPEED.
As soon as I find out how close I am to ATT's CO/DSLAM/whatever I am dropping this junk. Ritter needs to hurry the hell up if they are actually going to offer residential service in town.
MrBreeze

Bossier City, LA

#14 May 5, 2009
I am more than 3 miles from the switch so I can't get DSL.
Matlock wrote:
I have AT&T DSL. Pay for 6 mps and that is exactly what I get. I run speed tests atleast once a month for seeding purposes and I'm always running close to 6 mps
Everyone do yourself a huge favor and switch your internet over to AT&T if your able
genius

United States

#15 May 6, 2009
Ok...as a holder of a Master of Science in Information Systems, I can tell you that the problem you are experiencing is not due to Suddenlink's customer service, or lack thereof. Cable speeds are given at the trunkline. You are paying for 8 Mbps max potential, not 8 Mbps throughput. If you read the fine print, it will probably say "up to" or "off peak" or something like that. The reason this affects cable subscribers and not DSL is that cable is a shared connection. Suddenlink doesn't run an 8 Mbps line to every home in your neighborhood. It runs one line to the node, then splits off, just like your cable TV. Every time you split, you share that peak bandwidth. So if there are 8 houses in your neighborhood, you are sharing that 8Mbps with all 8 houses. The trunkline speed will actually be higher than that, but that's a whole other networking lesson.

DSL, however, does go at advertised speed. Attenuation (weakening of the signal) occurs the further you are from the DSLAM, which is why you have to be a certain distance from a relay to get the highest rated DSL speeds.

Cable and DSL are generally about equal in terms of signal speeds, but cable suffers from the sharing of signal. If you are the only subscriber at your node, you can get the full 8Mbps speed; otherwise, you're just paying for potential.

Where Cox got me before Suddenlink was in digital cable. They advertised full digital cable for $35 per month. What they didn't tell you was that you had to have Basic Cable for 19.99, Basic Extended for another $20, and THEN digital was $35. DirecTV offers every channel on digital cable (except major networks) for about $55. AT&T DSL is about $25 for 6Mbps, and I use my cell phone for calls, so I just have the basic phone.$55+26=$81, which is less than Suddenlink was offering their bundle for, and I get better connection speeds. The draw of the bundling is one bill; I pay my bills automatically, so that doesn't motivate me at all.

Since: Sep 08

Jonesboro, Ar

#16 May 6, 2009
genius.....you have no clue how many times i've tried to explain that to people. Everyone looks at me like i'm stupid when i try to tell them that everyone at The Links that uses Suddenlink cable internet is sharing bandwith
MrBreeze

Bossier City, LA

#17 May 6, 2009
Ok, did another speedtest www.speakeasy.net/speedtest at 10:42 to Dallas from Jonesboro and here is the result copied and pasted: Download Speed: 8086 kbps (1010.8 KB/sec transfer rate)
Upload Speed: 529 kbps (66.1 KB/sec transfer rate)
I got exactly what was advertised. I usually get this rarely a little less, usually a little more and I live near a school and businesses who are using peak at this time. I get the 8mb and i'm right by the Links. A problem is that many people are using Windows XP. You mention your credentials but failed as I did in a previous post to consider a possible solution. Many Windows XP computers are not set up correctly for TCP Broadband connectively, specifically the RWIN value. www.broadbandreports.com/tools has a test to see if your windows xp computer is set up correctly. I have four machines and two are xp machines which always failed to get to 8mb a second. I ran this test, and then downloaded a simple utility called Dr. TCP www.broadbandreports.com/drtcp This is a not a program but allows easier access to the settings you might need to change. When I changed the RWIN settings on my XP machines my download went up to 8mb a second. I suspect many of you who complain about your download speeds have not upgraded to Vista which does not require adjustment of the TCPIP stack for broadband. Windows XP is an old system, you may like it, but it's age is showing in ways that many are unaware. go to www.broadbandreports.com/tools and do the tweak test if you have XP. Then go to www.broadbandreports.com/drtcp and download the utility that will allow you to change your settings specifically the RWIN, experiment with several. You will be amazed. If you are running Vista or Windows 7, this does not apply.
I did not have a take a class to learn how to this, this is common information available on the internet. If you have XP, use this tool to adjust your settings and I guarantee you that you will see a change. Had I not had four machines, two vista, two xp, and noticed the drastic download difference in them, I would not have considered it was the machine. I would have blamed Suddenlink but again, I consistently get my advertised speed. In closing, the only company I have ever had trouble with is AT&T. I use their cell because it is a GSM which everyone else in the world uses. When I did have their home phone and the fence builder cut my cable and phone lines, The cable company put me a whole new cable in. AT&T on the other hand pulled the wires out of the mud, spliced them, claimed to waterproof them but every time it rained I had snap, crackle, and pop, and I don't eat rice crispies. I would call them, and they would call back and say Mr._______ we've checked your line and it has no noise. I got a Suddenlink phone and I fax or do whatever I need to do on it, and it has no snap, crackle, or pop. AT&T has for the most part a POTS (that's not POT as in Marijuana) it's Plain Old Telephone System and DSL is not even available at my house and their network too is shared at some point just like everyone elses.
You Windows XP users, adjust your TCPIP with this tool.
Matlock wrote:
genius.....you have no clue how many times i've tried to explain that to people. Everyone looks at me like i'm stupid when i try to tell them that everyone at The Links that uses Suddenlink cable internet is sharing bandwith
customer service

United States

#18 May 6, 2009
The ladies that work in the office are rude i stopped by to pay my bill , the blonde lady at the counter has one of the worst attitudes. I will make sure i mail it in from now on ! Even talked to the lady that runs the place i forget her name but i wouldnt trust her at all . She gave off this vibe like you would get from an crooked used car salesperson . I have asked around and heard that ritter is talking of building fiber to home in jonesboro . they seem like a respectable company ! I have met there person in charge i think his name is paul , seems like They actually care about there customers. I would definately switch .

Since: Sep 08

Jonesboro, Ar

#19 May 6, 2009
MrBreeze I highly doubt that you are on the same node as The Link. I'm pretty sure they are on their own. Everyone I've known that has lived their has had horrible internet service. You could get on at 2 or 3 a.m and the speeds would be fine. But they'd get on during peak hours and were lucky to get 2 or 3 mbps.

I've known atleast 7 people that has lived there and it was the same for all.

Since: Sep 08

Jonesboro, Ar

#20 May 6, 2009
Just ran a speed test on my AT&T DSL

This is what I am paying for
Downstream Speed: Up to 3.0 Mbps
Upstream Speed: Up to 512 Kbps

This is what I'm getting on average
Downstream Speed: 2.6 Mbps
Upstream Speed: 427 Kbps

So I'm pushing my limits pretty consistantly. This average was from 10 tests done over 3 days

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 3
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Jonesboro Discussions

Title Updated Last By Comments
Countdown to My Vacation 21 min Arkansaw 3
Queer marriage 31 min Arkansaw 478
Trump Bends Republicans Over Makes them Sqeeee... 44 min guest 69
President Bush Charges $100,000 For Speech To W... 3 hr Time4Secession 968
Alcohol drinks being allowed to be sold at spor... 3 hr guest 53
News Senator says I-555 is good for the economy 3 hr info 4
To: trainers or former fatties 3 hr Guest 9
How many Hillary lies about her servers? 12 hr Disclaimer 199
More from around the web

Personal Finance

Jonesboro Mortgages