J&M Cake bad for business

J&M Cake bad for business

Posted in the Jonesboro Forum

First Prev
of 9
Next Last
unhappy09

Lake Charles, LA

#1 Sep 12, 2009
Ordered a cake for my sister's wedding back in february.They called the wedding off three months before the big day. I went back to J&M Cakes in Jonesboro and they would not give me back my money. The owner said that they dont refund on wedding cakes. I mean the woman was not loseing the money on making a cake she didnt make yet.I called my sister and told her the woman would not refund the money. My sister went back up to the shop and asked her why she would not refund the money. All the owner could say was that they dont refund on wedding cakes. We told her that we were giving her a three months notice not to make the cake and we want the money back. She said that there are signs post all over their store that they dont refund on wedding cakes. There were no signs posted anywhere when we ordered the cake. She called us liars and she was NOT going to give the money back. I told her as a business owner she should inform her customers that if they canc. any order on a wedding cake they wont get the money back. She told me she dont have to tell her customers any such thing because she has signs post every where. My sister asked her if a customer cant read then how are they to know they cant get their money back. The owner said thats not her problem.(thats very business like) So I lost 150.00 for a cake that never got made. So I just want to know how many other people she has taken money from. So if anyone who has ever been to this shop before feb.2009 let me know if you have ever seen any signs that said they dont refund on wedding cakes. Or if the owner and or other employee's of this shop has told you, you cant have your money back on a wedding cake you have canc.
justmarried

United States

#2 Sep 13, 2009
yeah i got my wedding cake from there. i got married in jan. the signs were there sorry.
Guest

Georgetown, TX

#4 Sep 13, 2009
You should have gotten a cake at Walmart, lot cheaper than $150.
Guest

Little Rock, AR

#5 Sep 13, 2009
Been in there several times. Yes there are signs saying no refunds
guest

Leesville, LA

#6 Sep 13, 2009
I predict they'll be going out of business in the next year.
guest

Charleston, WV

#7 Sep 13, 2009
She was right to not refund. You may have given her 3 months notice, but she lost the chance to sell a cake that day because of you. You were booked, she may have turned down another cake for that day, then you cancel and leave her with nothing! I know you think 3 moths is a lot, but in the wedding business it is not. 6 months is usually the cut off date for any refund and then it is usually just partial. Wedding require a lot of planning ahead and you cost her business by booking and cancelling.
unhappy09 wrote:
Ordered a cake for my sister's wedding back in february.They called the wedding off three months before the big day. I went back to J&M Cakes in Jonesboro and they would not give me back my money. The owner said that they dont refund on wedding cakes. I mean the woman was not loseing the money on making a cake she didnt make yet.I called my sister and told her the woman would not refund the money. My sister went back up to the shop and asked her why she would not refund the money. All the owner could say was that they dont refund on wedding cakes. We told her that we were giving her a three months notice not to make the cake and we want the money back. She said that there are signs post all over their store that they dont refund on wedding cakes. There were no signs posted anywhere when we ordered the cake. She called us liars and she was NOT going to give the money back. I told her as a business owner she should inform her customers that if they canc. any order on a wedding cake they wont get the money back. She told me she dont have to tell her customers any such thing because she has signs post every where. My sister asked her if a customer cant read then how are they to know they cant get their money back. The owner said thats not her problem.(thats very business like) So I lost 150.00 for a cake that never got made. So I just want to know how many other people she has taken money from. So if anyone who has ever been to this shop before feb.2009 let me know if you have ever seen any signs that said they dont refund on wedding cakes. Or if the owner and or other employee's of this shop has told you, you cant have your money back on a wedding cake you have canc.
Guest

Appleton City, MO

#8 Sep 13, 2009
Wal Mart wedding cake? How trashy can you get? But, to the original poster, I didn't notice the sign but that doesn't mean they weren't there. I don't pay much attention. However, the owner is rude and obnoxious and the baked goods are not anything to brag about at all. They will get theirs because that place will be gone within 6 monthes tops.

By the way, since you weren't getting your money back anyway, why didn't you have her go ahead and make a nice cake for your family to enjoy? It didn't have to look like a wedding cake.

Since: Jul 08

Location hidden

#9 Sep 13, 2009
Guest wrote:
Wal Mart wedding cake? How trashy can you get? But, to the original poster, I didn't notice the sign but that doesn't mean they weren't there. I don't pay much attention. However, the owner is rude and obnoxious and the baked goods are not anything to brag about at all. They will get theirs because that place will be gone within 6 monthes tops.
By the way, since you weren't getting your money back anyway, why didn't you have her go ahead and make a nice cake for your family to enjoy? It didn't have to look like a wedding cake.
That's a great idea guest! You sound like a very sensible person. A nice cake for the family would have been a great alternative.
And BTW, I agree, Wal Mart wedding cake? Very very trashy!!!
big mistake

United States

#10 Sep 13, 2009
guest wrote:
She was right to not refund. You may have given her 3 months notice, but she lost the chance to sell a cake that day because of you. You were booked, she may have turned down another cake for that day, then you cancel and leave her with nothing! I know you think 3 moths is a lot, but in the wedding business it is not. 6 months is usually the cut off date for any refund and then it is usually just partial. Wedding require a lot of planning ahead and you cost her business by booking and cancelling. <quoted text>
If she can't make more than one cake for a date then she should not be in business. I make cakes as a hobby and would have no problem doing two or more in a day.
Another thing it is bad business not to refund or even offer store credit. It shows a lack of good judgement on her part. Keep a customer happy and they will come back. A wedding is a one time event but by turning down this refund I am sure she has lost a lifetime of cakes from this family and friends. Now this woman and her friends and family will never go to this business and get their birthday, anniversary and other special occasion cakes. So I think the owner screwed herself.
Miss Brightside

Jonesboro, AR

#11 Sep 13, 2009
I agree.. bad business on her part. There may have been signs posted ALL OVER the store, but 3 months notice is a lot of time.

I'm a business owner, and if anyone is unhappy with something I've done I try to make it right, albeit refund, redoing the order, or store credit.

I also agree with the other posters.. call her back and say the wedding is back on and make the cake.. see what she says then.

I doubt there are signs posted that say "After cancelling an order and losing your refund, no call-backs to reorder the cake are permitted"
2 sides

Frederic, WI

#12 Sep 13, 2009
There are always two sides to every story. I've been purchasing cakes from them for years! For every occasion! Including my wedding and grooms cake, which was origianlly planned for a large wedding and we later decided to do something smaller. She had no problem putting my deposit toward the smaller cakes, that fit our new plans better. I'm sure she would've even issued you a store credit if you'd been polite about it. The extra money for their cakes are WELL WORTH IT!!
Guest

Georgetown, TX

#13 Sep 13, 2009
Trashy cakes for trashy brides, happens all the time. The woman who posted this may fit the bill, why cancel and what's $150 when it comes to weddings.
unhappy09

Lake Charles, LA

#14 Sep 13, 2009
Guest wrote:
Trashy cakes for trashy brides, happens all the time. The woman who posted this may fit the bill, why cancel and what's $150 when it comes to weddings.
You dont know me so how can you call me trashy. And if you would have read the first post you would know that the cake was not for me. I was trying to help me sister out with her wedding. Thats what family does. And also I was not rude in anyway to the owner of the shop. She was VERY rude to us.
guest

Charleston, WV

#15 Sep 13, 2009
Well as she doesn't make cakes as a "hobby", but rather as a business, I assume she most likely limits herself to 1 to 2 cakes per day dependant on the size and location of the weddings. That is not unusal, as a matter of fact, its professional. That way her time and effort are devoted to making the cake the best possible. I'd rather pay more and have someone really paying attention to my cake than pay an amatuer a few books and run the risk of them doing 5 or 6 cakes. That is the difference between you and a real cake maker. You get exactly waht you pay for. And no, no she should not have given her a refund. Signs are posted, thats her policy. Period.
big mistake wrote:
<quoted text>
If she can't make more than one cake for a date then she should not be in business. I make cakes as a hobby and would have no problem doing two or more in a day.
Another thing it is bad business not to refund or even offer store credit. It shows a lack of good judgement on her part. Keep a customer happy and they will come back. A wedding is a one time event but by turning down this refund I am sure she has lost a lifetime of cakes from this family and friends. Now this woman and her friends and family will never go to this business and get their birthday, anniversary and other special occasion cakes. So I think the owner screwed herself.
big mistake

United States

#16 Sep 13, 2009
guest wrote:
Well as she doesn't make cakes as a "hobby", but rather as a business, I assume she most likely limits herself to 1 to 2 cakes per day dependant on the size and location of the weddings. That is not unusal, as a matter of fact, its professional. That way her time and effort are devoted to making the cake the best possible. I'd rather pay more and have someone really paying attention to my cake than pay an amatuer a few books and run the risk of them doing 5 or 6 cakes. That is the difference between you and a real cake maker. You get exactly waht you pay for. And no, no she should not have given her a refund. Signs are posted, thats her policy. Period. <quoted text>
Your so defensive I bet you are the bitch owner. I don't know where you shop that let you pay with "books", how interesting. I may be an amatuer as you say but my cakes are beautiful and a hit everywhere I take them.
Repeat Customer

United States

#17 Sep 13, 2009
I have shopped at J&M cakes for years. The women there have always been friendly and helpful. No I wasn't there, but these women are not the type to be bitches for no reason. The signs have been there, even at their former location on Highland drive. I'm more than sure the owner would've given store credit if asked. Don't trash a place of business just because you couldn't follow the rules. Yeah it sucks, but suck it up and deal with it as a life experience.
guest

Fisher, AR

#18 Sep 13, 2009
So, she made pocketed 150. I am guessing that you didn't get anything for it. If you can't cancel, then a 150 dollar cake should have been made that you could drop on her floor or whatever you please. Otherwise, I would think that it would be theft.
I know u

United States

#19 Sep 13, 2009
Repeat Customer wrote:
I have shopped at J&M cakes for years. The women there have always been friendly and helpful. No I wasn't there, but these women are not the type to be bitches for no reason. The signs have been there, even at their former location on Highland drive. I'm more than sure the owner would've given store credit if asked. Don't trash a place of business just because you couldn't follow the rules. Yeah it sucks, but suck it up and deal with it as a life experience.
Repeat customer is really the owner of J & M.
Good Thinking

Redfield, AR

#20 Sep 14, 2009
I have shopped at J&M and taken their cake decorating class. Everyone is very nice there and very customer friendly. Anyone who thinks $150 bucks for a wedding cake is expensive needs to get off of the Jerry Springer Show and get updated. A policy is a policy...she did not say you could not get your cake...she said you could not get a refund. Suck it up and have a big ol' gonna stay single party. Make it a black cake and smile real big for the pictures.
Repeat Customer

United States

#21 Sep 14, 2009
Nope sorry, not her. Believe it or not but most of the people writing here are not in your favor. Get over it! You lose!
I know u wrote:
<quoted text>
Repeat customer is really the owner of J & M.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 9
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Jonesboro Discussions

Title Updated Last By Comments
Women’s March Attendees Angry After Hillary Cli... 49 min Lester 3
The Purge: Inauguration Day – NWO Targets Stone 58 min ButtHurtLeftiesRF... 5
More hypocrisy of the left 1 hr ButtHurtLeftiesRF... 46
Trump Thumpers 1 hr ButtHurtLeftiesRF... 80
Outraged Americans Demand Obama Impeachment, D... 1 hr ButtHurtLeftiesRF... 71
Make America Sick Again 1 hr Fred 88
Mazzio's 1 hr Guest 1

Jonesboro Jobs

More from around the web

Personal Finance

Jonesboro Mortgages