Review: MR. Rooter Plumbing Oklhm CTY...

Review: MR. Rooter Plumbing Oklhm CTY Oklhm CTY

Posted in the Jones Forum

Jen K

Tulsa, OK

#1 Mar 2, 2013
DO NOT USE THIS PLUMBER!!! We called Mr. Rooter to unclog our main drainage line leading from our house. They got their snake stuck in the pipe and told us that they had to cut in to the pipe to get their snake out and that they would patch it up when they were done. 4 days later every drain in our house backed up, including the toilets. We dug up the pipe that they had "patched" and sewage started bubbling up. We immediately called them and demanded that they come back and properly patch the pipe. They said someone would be out that day. No one came. At 6, the after hours operater called and said that they were too busy and no one could come and they were also too busy the next day so they would call us on Monday. We told them that was unacceptable and we needed someone out the next day. They caused the problem, they needed to prioritize the repair. The girl promised someone would call me at 8 am. No one called. No one called the whole day. Or Monday. We work during the week and can't be home during the day to wait for the plumber (who probably won't show up anyway, given the previous weekend experience) so the next Saturday we call back and again demand someone come out and fix our pipe that THEY cut to get THEIR equipment out of. Keep in mind the whole week we were unable to use the dishwasher, clothes washer, or to flush any of the toilets more than once/day or everything would back up. The same rude receptionist answered and told us that she'd have the manager call us back. No one called. At 4 pm we called back again and demanded to speak to the highest ranking person there. The same receptionst claimed she was the only one there and she was just the dispatcher. At that point she told us the manager wouldn't be in until the next day and she'd have him call us then. Yeah right. Don't believe anything these people tell you. They are liars and they do shoddy work. They caused more damage to our plumbing than the original problem that we had and they won't take any responsibility for it. DO NOT CALL THIS PLUMBER. They're a little cheaper because they do poor quality work and horrible customer service.

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