Victoria Sanchez

Bluff City, TN

#1 May 28, 2014
my husband took his Camaro to be repaired after six hundred of work, and they supposedly fixed it.My car is in a different shop now because it is doing the same thing that it was doing when I took it to the shop at Car Pros in Johnson City.After paying $600 to get my car fixed of different issues, one of those was supposedly changing the spark plugs and wire, new mechanic just called me and said that the spark plugs in there were broke...DO NOT USE THESE SO CALLED MECHANICS!!!
QualityWork

Johnson City, TN

#2 May 28, 2014
Victoria Sanchez wrote:
my husband took his Camaro to be repaired after six hundred of work, and they supposedly fixed it.My car is in a different shop now because it is doing the same thing that it was doing when I took it to the shop at Car Pros in Johnson City.After paying $600 to get my car fixed of different issues, one of those was supposedly changing the spark plugs and wire, new mechanic just called me and said that the spark plugs in there were broke...DO NOT USE THESE SO CALLED MECHANICS!!!
Car Pros do excellent work. All of families uses them and so do I. It is possible that part of your problem is owning a Camaro in the first place. Have a nice day.
Me too

Johnson City, TN

#3 Jun 4, 2014
Victoria Sanchez wrote:
my husband took his Camaro to be repaired after six hundred of work, and they supposedly fixed it.My car is in a different shop now because it is doing the same thing that it was doing when I took it to the shop at Car Pros in Johnson City.After paying $600 to get my car fixed of different issues, one of those was supposedly changing the spark plugs and wire, new mechanic just called me and said that the spark plugs in there were broke...DO NOT USE THESE SO CALLED MECHANICS!!!
Me too! I just spent hundreds for a repair. Ended up taking it to another shop after that who verified they did a short-cut repair. I think CarPros may have been trying to save me money by taking shortcuts on my job, but it cost me so much more in the long run.
They were supposed to change my oil, too, but just didn't. I think they forgot, but what a waste of my time bc I had to take it somewhere else (Walmart-yuck) right after I picked it up from CarPros.
This is the shop on South Roan I am speaking of.
Me too

Johnson City, TN

#4 Jun 4, 2014
QualityWork wrote:
<quoted text>
Car Pros do excellent work. All of families uses them and so do I. It is possible that part of your problem is owning a Camaro in the first place. Have a nice day.
If you are saying that they don't know how to work on Cameros, they should have told her that & sent her to someone who could instead of trying anyway.
Car Pros TN

Jonesborough, TN

#5 Jun 6, 2014
QualityWork wrote:
<quoted text>
Car Pros do excellent work. All of families uses them and so do I. It is possible that part of your problem is owning a Camaro in the first place. Have a nice day.
From Car Pros:
Customer text message me a few months later that car was repaired. This vehicle left the shop with out any issues. But telling me that he found a spark plug broken a couple months later.
First place, mostly any car will show issues right away with this kind of problem and not after a few months.
We offer 30 days labor warranty in any repair we do, and should have been brough back inmmediately or asap in order to address and fix this issue.
Car Pros TN

Jonesborough, TN

#6 Jun 6, 2014
Me too wrote:
<quoted text>
Me too! I just spent hundreds for a repair. Ended up taking it to another shop after that who verified they did a short-cut repair. I think CarPros may have been trying to save me money by taking shortcuts on my job, but it cost me so much more in the long run.
They were supposed to change my oil, too, but just didn't. I think they forgot, but what a waste of my time bc I had to take it somewhere else (Walmart-yuck) right after I picked it up from CarPros.
This is the shop on South Roan I am speaking of.
From Car Pros,
We offer 30 days labor warranty, for repairs done, we encourage them and any of our customer to notify us of any issues or concerns, in this period.
We will address it and fix it. Nobody is perfect but we are accountable for what we do.
We have staff that is ASE certified and we use up to date software to diagnost/troubleshoot and repair most vehicles.
Me too

Johnson City, TN

#7 Jul 14, 2014
Car Pros TN wrote:
<quoted text>
From Car Pros,
We offer 30 days labor warranty, for repairs done, we encourage them and any of our customer to notify us of any issues or concerns, in this period.
We will address it and fix it. Nobody is perfect but we are accountable for what we do.
We have staff that is ASE certified and we use up to date software to diagnost/troubleshoot and repair most vehicles.
This is true, I took it back & they tried to fix it again.

I have a leak in my gas tank & was quoted a price of $200 for the part which they needed up front, & 120 for labor which I was told included refilling the tank. With tax the estimate was $354.

At the end of the day, Instead of replacing the tank, however, they told me they couldn't find one in a 120 mile radius that wasn't cracked & so they had patched a tank instead. They charged me a total of $254 but didn't put gas in it so I guess that is about $40-50 cheaper for doing a patch instead of replacing the part. I lost that savings when my gas leaked out.

I took it back & they redid the patch which did not hold. When I was leaving the (very sweet & helpful) lady said if it didn't hold this time I'd have to get a brand new part that was $350. I was surprised because I thought that the part wasn't available because they said they couldnt find one, but in fact they do still make this part.

At the time, I had $600 in my car repair savings & could afford a new tank. If I had known this option was available I would have chosen a new tank to begin with. I felt very unsafe with my kids riding on a patched gas tank, & I feel unsafe with them riding on a leaky one. I've definitely spent that $600 now on the patch & lost gas & I still need to get it fixed. I'm frustrated that for another $150 more than the original quote I could have had a new tank but they chose for me to patch it instead. Not the choice I would have made had they not told me that they couldn't find the part which made me think it was unavailable.

I think when they couldn't find a used part they should have offered me the choice of a patch or new part instead of making that choice for me. I had already given them the $200 cash so it's not like I couldn't pay them for not replacing the tank, bc they already had my money.

They had never worked on my car before & did not know me enough to make the choice to change the repair we had agreed on, which was to replace not patch the tank.

Now my repair savings is gone & I need to come up with $500 to get the job done that I had hired them to do.

It's too bad, because I would have returned otherwise for future repairs. It is conveniently located, the people were super nice, the waiting area was clean.

I don't think they intentionally ripped me off at all, I believe they were just trying to save me money. I don't like that they made the choice for me to patch it instead of replace it.
verymerry

Nashville, TN

#8 Jul 15, 2014
Me too wrote:
<quoted text>
This is true, I took it back & they tried to fix it again.
I have a leak in my gas tank & was quoted a price of $200 for the part which they needed up front, & 120 for labor which I was told included refilling the tank. With tax the estimate was $354.
At the end of the day, Instead of replacing the tank, however, they told me they couldn't find one in a 120 mile radius that wasn't cracked & so they had patched a tank instead. They charged me a total of $254 but didn't put gas in it so I guess that is about $40-50 cheaper for doing a patch instead of replacing the part. I lost that savings when my gas leaked out.
I took it back & they redid the patch which did not hold. When I was leaving the (very sweet & helpful) lady said if it didn't hold this time I'd have to get a brand new part that was $350. I was surprised because I thought that the part wasn't available because they said they couldnt find one, but in fact they do still make this part.
At the time, I had $600 in my car repair savings & could afford a new tank. If I had known this option was available I would have chosen a new tank to begin with. I felt very unsafe with my kids riding on a patched gas tank, & I feel unsafe with them riding on a leaky one. I've definitely spent that $600 now on the patch & lost gas & I still need to get it fixed. I'm frustrated that for another $150 more than the original quote I could have had a new tank but they chose for me to patch it instead. Not the choice I would have made had they not told me that they couldn't find the part which made me think it was unavailable.
I think when they couldn't find a used part they should have offered me the choice of a patch or new part instead of making that choice for me. I had already given them the $200 cash so it's not like I couldn't pay them for not replacing the tank, bc they already had my money.
They had never worked on my car before & did not know me enough to make the choice to change the repair we had agreed on, which was to replace not patch the tank.
Now my repair savings is gone & I need to come up with $500 to get the job done that I had hired them to do.
It's too bad, because I would have returned otherwise for future repairs. It is conveniently located, the people were super nice, the waiting area was clean.
I don't think they intentionally ripped me off at all, I believe they were just trying to save me money. I don't like that they made the choice for me to patch it instead of replace it.
They should buy you a new part and pay for someone else to put it in, if they were supposed to replace your tank and did not.
Me too

Johnson City, TN

#9 Jul 20, 2014
verymerry wrote:
<quoted text>
They should buy you a new part and pay for someone else to put it in, if they were supposed to replace your tank and did not.
Oh no, I wouldn't expect them to do that. To be fair, I never told them that the second patch didn't work either, because I had to come up with more money for the part again first. Plus I get really anxious dealing with other people sometimes & I wasn't feeling good about paying them so much for a patch.

I talked to someone yesterday who encouraged me to go back & talk to them about it. If they don't respond to this thread again before I can get back down there, I will try to do that. I really did get the impression that these were good people other than the way the repair turned out.
Car Pros

Jonesborough, TN

#10 Aug 20, 2014
Is easy to judge and with out knowing the other side involved testimony and the facts , probably would be unfair.
We have no problem in redoing this job , with out cost in labor. Customer will have to buy or pay for the new tank. We couldn't get a new one at that moment, and the price wasn't budget friendly at the Dealer for the customer, because no Auto Parts has this tank available and the dealer had to order from their warehouse and taking almost 5 to seven days. Customer have urgency to get it fix .
We offered the option about buying a used one from Bristol Salvage / used part. customer did the OK and agreed,.
Then after we installed this used tank , this part that we bought and install had the same issue : plastic fitting for the evaporation line / purge line , not the liquid gas, and located on the top of the tank, no way to fix it with out removing the whole tank.. We did it twice and charge for the job done only once. The new part is like other parts some times they are not available, but at the time we need it.
We had used the adhesive designed by Permatex that is designed to repair gas tanks. We don't make this products and we trust that they will do what they stated when they sell them.
We encouraged this customer with all due respect to come back and we will do the repair at not cost in labor, but the part now needed to be new otherwise we won't offer warranties.

Sorry, we apologized for any inconvenience that this issues may cause to our customer and stress also to our self.
Me too

Johnson City, TN

#11 Aug 29, 2014
Car Pros wrote:
Is easy to judge and with out knowing the other side involved testimony and the facts , probably would be unfair.
We have no problem in redoing this job , with out cost in labor. Customer will have to buy or pay for the new tank. We couldn't get a new one at that moment, and the price wasn't budget friendly at the Dealer for the customer, because no Auto Parts has this tank available and the dealer had to order from their warehouse and taking almost 5 to seven days. Customer have urgency to get it fix .
We offered the option about buying a used one from Bristol Salvage / used part. customer did the OK and agreed,.
Then after we installed this used tank , this part that we bought and install had the same issue : plastic fitting for the evaporation line / purge line , not the liquid gas, and located on the top of the tank, no way to fix it with out removing the whole tank.. We did it twice and charge for the job done only once. The new part is like other parts some times they are not available, but at the time we need it.
We had used the adhesive designed by Permatex that is designed to repair gas tanks. We don't make this products and we trust that they will do what they stated when they sell them.
We encouraged this customer with all due respect to come back and we will do the repair at not cost in labor, but the part now needed to be new otherwise we won't offer warranties.
Sorry, we apologized for any inconvenience that this issues may cause to our customer and stress also to our self.
I would have been fine waiting the 5-7 days for a new part. I wasn't asked about waiting a few days longer for a new part vs used. The price of a new part from the dealer wasn't even discussed with me either, so I am not sure how CarPros was able to make the decision for me that I could not afford it & instead just told me that it was unavailable. That is what I am upset about. I know patches fail, & it looked like a hard patch to do. It is also at the bottom of the tank & had a lot of weight on it. I am glad you confirmed that the epoxy was the gas tank kind-- I was going to pick some up & clean & repatch it myself this weekend just in case so you saved me some labor right there!

I appreciate you responding to this. Would you consider refunding the money I paid with the expectation that it was to be used to replace my cracked tank with one that wasn't cracked by any chance?
MMONIER

Johnson City, TN

#12 Jun 2, 2015
BETTER BUSINESS BUREU COMPLAINT (Taking Car Pros to court after months of waiting. They flat out lied on their BBB response too)

1.Trunk lid does not seat correctly with the rest of the body.2.Tail light that was replaced with a light that was cracked.3.Tail light was not functioning, therefore I was pulled over and received a traffic ticket.4.Damage required pulling the body on the drivers side to allow the trunk lid and tail light to fit correctly and to relieve the ripple above the rear drivers side door. This was discussed thoroughly and not completed.5.Left trunk lid hinge is not repaired. It is rigged up with clamps. Explanation for this has been discussed with another repair shop and I was told this was simply laziness or lack of skill to complete the work.6.Trunk lid does not open fully or remain open. Water collects in my trunk now. When I came to the garage the last time, there was 4 inches of water in the trunk. The mechanic took out the drain plug in the trunk to fix the problem. 7.When working on vehicle, the mechanic broke my rear window. The window was replaced with one that does not defrost and is not tinted as my original window was. There is a wide strip of black vinyl placed across the top of the window in lieu of tint, restricting view. This detail was not disclosed to me when I picked up the car. I came back the next few days and a mechanic stated that they had broken the window.8.The turning light cover in the rear quarter panel was not installed. I have asked at the garage for this piece and the mechanic on duty stated that he would have the owner call me back.9.Truck lid was promised to be black for the agreed price. I was later offered silver or maroon but not offered the discounted price.10.Emblems were left off.11.Bumper installation is satisfactory. I have estimates from Tri-City Collision Repair and State Farm reporting that due to the repairs completed by Car Pros, the cost of correcting the damage is a higher cost. Too much filler was added to the damaged rear quarter panel, the original dent was not pulled out, the body was not pulled as requested and promised, and the rear quarter panel should have been replaced. Trunk lid is indeed installed incorrectly. Tail light is not seated properly due to incorrect work. In fact, the manager at Tri City Collision stated that any technician that had done this work would have been terminated without further notice. This work was not only done poorly, but has put me in a position that work now needed due to an accident is being denied by the responsible partys insurance company.

Since: Jul 15

Stone Mountain, GA

#13 Jul 26, 2015
I have gone to Car Pros for two of my cars. The people there are genuinely nice and try to do the right thing. They do give different options for repairs, which is unlike other repair places who can only offer the most expensive and only way they know. When on a budget, it's good to have options.
carpros

Johnson City, TN

#14 Jul 30, 2015
MMONIER wrote:
BETTER BUSINESS BUREU COMPLAINT (Taking Car Pros to court after months of waiting. They flat out lied on their BBB response too)
1.Trunk lid does not seat correctly with the rest of the body.2.Tail light that was replaced with a light that was cracked.3.Tail light was not functioning, therefore I was pulled over and received a traffic ticket.4.Damage required pulling the body on the drivers side to allow the trunk lid and tail light to fit correctly and to relieve the ripple above the rear drivers side door. This was discussed thoroughly and not completed.5.Left trunk lid hinge is not repaired. It is rigged up with clamps. Explanation for this has been discussed with another repair shop and I was told this was simply laziness or lack of skill to complete the work.6.Trunk lid does not open fully or remain open. Water collects in my trunk now. When I came to the garage the last time, there was 4 inches of water in the trunk. The mechanic took out the drain plug in the trunk to fix the problem. 7.When working on vehicle, the mechanic broke my rear window. The window was replaced with one that does not defrost and is not tinted as my original window was. There is a wide strip of black vinyl placed across the top of the window in lieu of tint, restricting view. This detail was not disclosed to me when I picked up the car. I came back the next few days and a mechanic stated that they had broken the window.8.The turning light cover in the rear quarter panel was not installed. I have asked at the garage for this piece and the mechanic on duty stated that he would have the owner call me back.9.Truck lid was promised to be black for the agreed price. I was later offered silver or maroon but not offered the discounted price.10.Emblems were left off.11.Bumper installation is satisfactory. I have estimates from Tri-City Collision Repair and State Farm reporting that due to the repairs completed by Car Pros, the cost of correcting the damage is a higher cost. Too much filler was added to the damaged rear quarter panel, the original dent was not pulled out, the body was not pulled as requested and promised, and the rear quarter panel should have been replaced. Trunk lid is indeed installed incorrectly. Tail light is not seated properly due to incorrect work. In fact, the manager at Tri City Collision stated that any technician that had done this work would have been terminated without further notice. This work was not only done poorly, but has put me in a position that work now needed due to an accident is being denied by the responsible partys insurance company.
In response to customer complaint
There are pictures we took of the parts, quarter panel left side: trunk lid, tail light, rear glass, etc. The customer is making false accusations and misleading statements. The customer's vehicle has been involved in a collision after we fixed her car. Pictures taken on 05/22/15 prove that there was a collision after we fixed the damage. The left quarter panel was damaged again; as a result, the left tail light lens was cracked, and the left rear quarter panel was damaged and scratched exposing metal, not filler. These pictures I have them available at any time. As well on the public BBB review.
We did replaced the following car parts :
1.Rear bumper
2.Rear Trunk lid
3.Left (Driver side) rear tail light assembly
We'd offer to refund to customer, to prove a good faith from our behalf, what she paid for LABOR (as per copy of the estimate / invoice attached with our previous response). In the amount of $240.
There is not more charges for labor done, paid for this customer, after this refund would mean that our work/job was done for free.
BBB have all copies of invoice, refund and pictures. They don't make decision with out proof or facts. BBB closed this case .
I hope there aren't hard feelings about consequences and accountability for decision made by any party, because ours are always made in a good faith.
Benny

Johnson City, TN

#15 Jan 15, 2017
Car Pros TN wrote:
<quoted text>

From Car Pros:
Customer text message me a few months later that car was repaired. This vehicle left the shop with out any issues. But telling me that he found a spark plug broken a couple months later.
First place, mostly any car will show issues right away with this kind of problem and not after a few months.
We offer 30 days labor warranty in any repair we do, and should have been brough back inmmediately or asap in order to address and fix this issue.
. Hi George. I still have an issue with my car. I thought it was fine when I left your repair shop. But it has the symptoms of a bad coolant temp sensor. I have a new one from AutoZone.. Can you please let me bring my car in, on Monday? Car continues to stall. Benny
Ben

Johnson City, TN

#16 Feb 4, 2017
Do you still rent U-Haul ?
Ben

Johnson City, TN

#17 Feb 4, 2017
Car Pros TN wrote:
<quoted text>

From Car Pros,
We offer 30 days labor warranty, for repairs done, we encourage them and any of our customer to notify us of any issues or concerns, in this period.
We will address it and fix it. Nobody is perfect but we are accountable for what we do.
We have staff that is ASE certified and we use up to date software to diagnost/troubleshoot and repair most vehicles.
Do you still rent U-Haul for $19.85 a day?

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