Quillen Rehabilitation Hospital
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MSHAINSIDER

Johnson City, TN

#23 Jun 8, 2013
They dont offer food or drinks to their patients anymore because they cant afford to. They dont even have juice for the diabetics. They also cant afford regular security guards which is why the patients and staff are often found in the parking lot doing drugs and screwing around. Quillen Rehab is a terrible place run by terrible people...just like most of MSHA's hospitals.
Cheese Puff Daddy

Park Hills, MO

#24 Jun 8, 2013
I worked at Quillen as a painter for several months during their last remodel. All the staff members I interacted with were very cordial. My boss at that time had been a patient there a few years previous to us doing the project and he had only good things to say about how they helped him to get back on his feet after his heart attack. He said that a few of them were tough on him, but he was glad they were because they didn't let him lay around and feel sorry for himself. He made a full recovery and is still doing great to the best of my knowledge. I've heard other people speak highly of the place also, including my grandmother who broke her ankle in her late 60's and did her rehab there. She is 82 now and still getting around great. I have no idea of what kind of place it is now, tho..
The Hitman

Johnson City, TN

#25 Apr 6, 2014
So...for those of you who think its silly to compalin about the NO SODA thing. Are you aware that to cut costs,there are not only no sodas,but no juice or snacks in the facility as well? That presents quite a dangerous-and also illegal-problem when there are diabetic patients in the facility. If a nurse messes up a diabetics insulin(which happens allll the time) there is no way to balance it out since there are no snacks or sugar products of any kind in the entire hospital. Just another money saving tactic by the wonderful suits in charge of MSHA.
nurse

Charlotte, NC

#26 May 4, 2014
@ the hitman: are you a nurse?? If so then you would know that actually nurses do not "mess up" insulin all the time. I will agree that there are incompetent nurses everywhere but most nurses are very good and know what they are doing. We have what's called a sliding scale that we have to follow based on what the pts blood sugar is. They get a certain amount of insulin depending on how high their sugar is. Any amount of insulin given is set by a physician and has to be verified with 2 nurses. So don't sit there and talk smack about things you arent familiar with.
Merci

Kingsport, TN

#27 May 6, 2014
professor42 wrote:
I just want to elaborate on my experience recently at Quillen Rehabilitation Hospital in Johnson City.
My mother was admitted there for rehab as recommended by her primary care physician. I was very disappointed in the care she received. There was never enough staff to meet her needs in a timely manner and no one had to tell me I noticed it many times. Her call light went unanswered for long periods of time and was worse during the day. I asked to speak to the main nurse over the hospital and was told she couldnt talk to me because she had stated she was too busy. I will never put a loved one through this horrible ordeal again. My mother could not even get a soda to drink. She asked for one and the staff told her they did not have them anymore. For as much as we were paying you would think they could supply a soda to their patients. I wonder how they can afford to monopolize the entire health care system in our area but not give their patients soda. I am highly disappointed. I feel sorry for the poor nurses and nursing aides working so hard and being taken advantage of. I do not blame them because I observed the situation on multiple occasions and think if the administrative positions had to actually take care of the patients things would change. I advise anyone thinking of putting a family member into rehab not to even consider Quillen. The therapy is a joke, and the care will not be good until something is done about the staffing situation.
As with all rehab/ nursing homes, MSHA has taken over. If you are not there 24 hours a day, your loved one will not get quality care, and that's a fact. They eat you up with a spoon when you are there and then when you are gone, your loved one gets the shaft. It is no secret that less than desirable nurses and CNA's inhabit these places, and it has been my experience that some of them steal the patient's meds for their own bend. It has to be really hard for an honest nurse or CNA to work there. I agree, the "therapy" is a joke and it is just a money maker. Some of the naysayers will say it's about the soda, but that is only the tip of the iceberg. When patient care becomes corporate, the needful and helpless will become victims and then it gets inhuman.

Since: May 13

Location hidden

#28 May 6, 2014
The last time I was at the Quillen Rehabilitation Hospital the vent in the bathroom was so clogged with dust I worried about clumps falling on me every time I used the bathroom .The vents looked like they had not been cleaned in years .Things may have changed since I was there so please someone post if its that way theses days .
Cat

Antioch, TN

#29 May 6, 2014
Omg! Some of you people are heartless and do not listen! I believe Professor42 was basically saying that the care was so poor that his mother couldn't get a simple soda from the overworked staff! I dont think it was all about "soda". You missed the entire point. I do know MSHA did away with soda for patients, that it is not a wise health choice.(my opinion: just another way for them to cut cost). Professor42, sorry to hear your mother did not get the care she deserve, sadly seems what it has come to)
Room103

Kingsport, TN

#30 Apr 5, 2016
I just have left from rehab and they was very great to me and my family I've noticed a lot of you been crying over soda pop they have a vending machine why not buy one some have to watch what they drink or might end up in there longer . I want to think Mrs Tillman for the great work and to all that had part in rehab. The Students was great it was a lot that I have learned love your yourself and then love others . we are great full to have men and women to help and put up with a lot that I had seen. Just keep up the great work.
The Man that was in room 103
Thanks Dr Devoseand all Tp
Positive

Jonesborough, TN

#31 Apr 9, 2016
My Dad was at Quillen for 10 weeks after a below the knee amputation. My Mom stayed almost 24/7, taking her showers there, sleeping on an air mattress, and eating off meal tickets. Everytime they needed anything, the nurses were helpful and considerate. Mom never had to take him to the bathroom, help him with a shower, or ask more than once for anything. The staff helped both of them cope with a life altering experience. Of course, my parents are not overly sensitive or demanding but exhibit unselfishness, compassion, gratitude, and positivity themselves.
denise

Taylors, SC

#32 May 3, 2016
Just to let everyone know. I think something is up at qiillen.my dad died after only being there 4 days. He passed away march 5th 2016. The place needs to be closed down or investigated.
Merci

Kingsport, TN

#33 May 3, 2016
Positive wrote:
My Dad was at Quillen for 10 weeks after a below the knee amputation. My Mom stayed almost 24/7, taking her showers there, sleeping on an air mattress, and eating off meal tickets. Everytime they needed anything, the nurses were helpful and considerate. Mom never had to take him to the bathroom, help him with a shower, or ask more than once for anything. The staff helped both of them cope with a life altering experience. Of course, my parents are not overly sensitive or demanding but exhibit unselfishness, compassion, gratitude, and positivity themselves.
I am glad your Dad did well there, but you must keep in mind, when you are there as your Mom was, they act very much more concerned than if you weren't. It's the same at every nursing home and hospital. Sometimes their compassion goes out the door as soon as you do. To anyone with a loved one in a nursing home/ rehab facility, be there as much as you can.
denise

Mooresville, NC

#34 Jun 9, 2016
I agree with professor. This is the worst place ever in all aspects. Its dirty. Understaffed. Ignoring patients needs. I could go on forever. This is the place where they let my dad die only after 4 days. Was suppose to stay 3 weeks for therapy due to a car wreck. All of the sudden he has a heart attack but never had heart issues before. Denise
Ex-patient

Spartanburg, SC

#36 Dec 12, 2016
They believe in leaving a cath in so you don't bother anyone to get up to go to pee. Mine built up because the nurse thought she was too good to empty it. She also did not get me fresh water to take my meds with after the top came off my cup and I spilled ice on myself. I slept in a wet gown all night. It seemed that they also did not want me to bathe. You are also required to attend therapy that you don't even need.
Lulu

Johnson City, TN

#37 Mar 13, 2017
Professor42 wrote:
I just want to clarify that not all the nurses were bad at Quillen. I think they were very understaffed and that was the problem. I did not see anyone just sitting around or goofing off. I think the problem lies with Mountain States Health Alliance itself. They are a monopoly in our area now and if people want to work well there is not much of a choice. I have had to stay with family members that were ill at other MSHA facilities just to make sure they were taken care of properly. I dont blame the staff so much because I have encountered some very kind and competent nurses and staff during the past years with caring for my parents and loved ones.
I think your assessment is 100% correct. My husband was there two years ago and I would not ever send him back there unless MSHA changes the way they operate. They were very understaffed because if the hospital was short of nurses, they would draw them from there. One night there were only 3 nurses covering one entire wing. When his iv drip would be finished, it would beep until I would go and hunt someone down to shut the thing off. Sometimes that was over 30 minutes. He was in a room with someone who watched TV all night and drawing the curtain in that little cubicle did no good for him. Check it out and see if it's still the same. If so, don't go there or take your loved one there.
Justme

Johnson City, TN

#38 Apr 16, 2017
Professor42 wrote:
I just want to clarify that not all the nurses were bad at Quillen. I think they were very understaffed and that was the problem. I did not see anyone just sitting around or goofing off. I think the problem lies with Mountain States Health Alliance itself. They are a monopoly in our area now and if people want to work well there is not much of a choice. I have had to stay with family members that were ill at other MSHA facilities just to make sure they were taken care of properly. I dont blame the staff so much because I have encountered some very kind and competent nurses and staff during the past years with caring for my parents and loved ones.
Just to clarify, Quillen is not part of MSHA. It is owned by Health South.
CrazyShat

United States

#39 Apr 30, 2017
Had a family member there about 5yrs ago, was good place. Guess things can change over time. I have found from another facility that there are reasons for certain things happening. Example my family member was recently in the Agape facility. She wasn't allowed soda, because she is too fat. That makes sense when you sit/lay all day. Could this be the reason? My problem with both places is they are supposed to be Rehab Facilities, which they most certainly are not! The point in our case was to get rehabilitation for living on one's own... They actually had a dr put a cath in because they couldn't help her to bathroom and pan was a hassle!

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