Quillen Rehabilitation Hospital

Posted in the Johnson City Forum

First Prev
of 2
Next Last
professor42

Johnson City, TN

#1 Oct 1, 2012
I just want to elaborate on my experience recently at Quillen Rehabilitation Hospital in Johnson City.
My mother was admitted there for rehab as recommended by her primary care physician. I was very disappointed in the care she received. There was never enough staff to meet her needs in a timely manner and no one had to tell me I noticed it many times. Her call light went unanswered for long periods of time and was worse during the day. I asked to speak to the main nurse over the hospital and was told she couldnt talk to me because she had stated she was too busy. I will never put a loved one through this horrible ordeal again. My mother could not even get a soda to drink. She asked for one and the staff told her they did not have them anymore. For as much as we were paying you would think they could supply a soda to their patients. I wonder how they can afford to monopolize the entire health care system in our area but not give their patients soda. I am highly disappointed. I feel sorry for the poor nurses and nursing aides working so hard and being taken advantage of. I do not blame them because I observed the situation on multiple occasions and think if the administrative positions had to actually take care of the patients things would change. I advise anyone thinking of putting a family member into rehab not to even consider Quillen. The therapy is a joke, and the care will not be good until something is done about the staffing situation.
vote

Hollywood, FL

#2 Oct 1, 2012
Good
Taurine

United States

#3 Oct 1, 2012
So to sum it up, you are mad because no one would meet with you to hear your well articulated soda complaints? Maybe the head nurse is really a dentist.
professor42

Johnson City, TN

#4 Oct 2, 2012
Taurine wrote:
So to sum it up, you are mad because no one would meet with you to hear your well articulated soda complaints? Maybe the head nurse is really a dentist.
No you dim wit, I was upset because my mother did not get the care she needed. You are really ignorant, guess you dont care enough about your mother to even understand.
dawn423

Paducah, KY

#5 Oct 2, 2012
O great... I just found out moments ago that is where they are sending my mother to @ 6 tonight. I;m more than an hour away so that scares me to know what kind of place she is being sent to that I can not get to spend time with her. Thanks so much for your post, I will send friends there when I can not be to keep an eye on her.
Charlie

Johnson City, TN

#6 Oct 2, 2012
Anytime you have someone in Quillen, or a nursing home, you definitely should check on them regularly. Some good advice I was given: "Don't go at the same time each day." You can be quite shocked at what you will find. I started carrying a pocket camera with me to document bad findings. My family member got the care they needed after that!
Professor42

Johnson City, TN

#7 Oct 3, 2012
I just want to clarify that not all the nurses were bad at Quillen. I think they were very understaffed and that was the problem. I did not see anyone just sitting around or goofing off. I think the problem lies with Mountain States Health Alliance itself. They are a monopoly in our area now and if people want to work well there is not much of a choice. I have had to stay with family members that were ill at other MSHA facilities just to make sure they were taken care of properly. I dont blame the staff so much because I have encountered some very kind and competent nurses and staff during the past years with caring for my parents and loved ones.
Heathen

Johnson City, TN

#8 Oct 3, 2012
After my mother's discharge from JCMC she was sent to Quillen Rehab for physical therapy to help her cope with her MS. I went to visit her one day and she was on a stationary bicycle in the therapy room and in obvious pain. I noticed her abdomen was swollen and the therapist was telling her to pedal faster. The MS had caused her bladder to lock up and it was causing her to retain urine and the bastards had her on that bicycle trying to pedal it in that condition. After arguing with the idiot therapist (some Indian named Kumar) they sent her back to JCMC where they treated her for her bladder.
nurse

Chatsworth, GA

#9 Oct 9, 2012
I would recommend that anyone who has a family member in the hospital to be with them anytime they can. I realize that's not always possible, but if it is then rotating 'shifts' with other family members is very wise. The hospital has to have a meal schedule and they do provide three meals per day. If someone wants something in between that time then they could order extra items for their meals to put aside, or have family members bring snacks, or use the vending machines. Many hospitals are going toward the "no soda" approach just like most schools have done in the past. I have to admit, when you mentioned your family member getting less than great care, I expected a bigger complaint than, "they didn't have soda for her."

It is true that there are staffing issues at most healthcare facilities. Usually from our point of view we are worried about not having the time it takes to tend to the patient's healthcare needs instead of their personal requests though. Everyone wants their family member to have 1:1 care whether it be a parent in the hospital or a child in the daycare. Do they want to pay for that kind of care though? Of course not. There are private sitters who will go to the hospital and sit with your loved one to tend to every personal request they have. I've seen them. They'll change the TV station for them and hold their soda up to their mouths if that's what they want. That's just not the kind of 'care' you can or should expect from a nurse with multiple patients. That's what you can expect from a personal assistant.

If you were there then why didn't you go down to a vending machine and get her a soda? Then, the nurses and the manager you wanted to speak to could focus on important things like making sure people don't die.
psychologist

Jonesborough, TN

#10 Oct 9, 2012
That is quite possibly the best possible response to a rant I have seen in a long time.

I will refrain from offering my own diagnosis.
wow

Chatsworth, GA

#11 Oct 9, 2012
sometimes people who actually need something important such as help going to the bathroom have to wait for their light to be answered because a staff member has been sent to fetch a soda for a patient with a lazy and high maintenance family member who sits on their butt doing nothing but complaining.

piece of advice: if you aren't there helping then you are in the way. get off your butt and help YOUR family or get out of the way. just because someone is in the hospital doesn't mean they are poor or helpless. you pay rent or mortgage so does that mean your landlord is supposed to bring you soda? i don't think so.
Professor42

Johnson City, TN

#12 Oct 12, 2012
Its not about the soda people....If you leave someone because you have to work for a living and you are paying out the ass for decent care should you not expect them to be cared for. If a person has to pee for the love of pete why do they have to wait 45 minutes and end up pissing in their pants because no one will come to help. You self righteous people can kiss my ass because I have had to stay with my family multiple times and do when I can and provide all of their care that these lazy ass nurses are getting paid to do on their own. Nurses are suppose to assess their patients each shift, but never touch them. Let them lay until their skin breaks down. I have seen it myself. I even had one nurse talk hateful to my family member while I was sitting right there. I have or never have asked a nurse to fetch a damn soda, but if I am not there and my mother wants one then offer her something else and dont just say in a rude manner, we dont have them anymore and walk out of the room...No not poor or helpless but sick and told not to get up by yourself because you will fall, then if a patient does fall you hear the nurses outside the room talking about how much paper work they have to fill out because a patient fell. I know how all of this works. Apparently you people have never had a loved one in the hospital but when you do I hope you dont go through the crap and my family and I have been through.
sure

Chatsworth, GA

#13 Oct 14, 2012
Professor42 wrote:
Its not about the soda people....If you leave someone because you have to work for a living and you are paying out the ass for decent care should you not expect them to be cared for. If a person has to pee for the love of pete why do they have to wait 45 minutes and end up pissing in their pants because no one will come to help. You self righteous people can kiss my ass because I have had to stay with my family multiple times and do when I can and provide all of their care that these lazy ass nurses are getting paid to do on their own. Nurses are suppose to assess their patients each shift, but never touch them. Let them lay until their skin breaks down. I have seen it myself. I even had one nurse talk hateful to my family member while I was sitting right there. I have or never have asked a nurse to fetch a damn soda, but if I am not there and my mother wants one then offer her something else and dont just say in a rude manner, we dont have them anymore and walk out of the room...No not poor or helpless but sick and told not to get up by yourself because you will fall, then if a patient does fall you hear the nurses outside the room talking about how much paper work they have to fill out because a patient fell. I know how all of this works. Apparently you people have never had a loved one in the hospital but when you do I hope you dont go through the crap and my family and I have been through.
Only when you didn't get the supportive responses you were looking for do you elude to the fact that anyone "pissed their pants."

If that actually happened then you probably would've mentioned that instead of being worried about soda. Furthermore, if your mother needed assistance to the bathroom and was being left to "piss her pants" then the last thing she probably needed was soda.

Lastly, I highly doubt that YOU are paying "out the ass" for your parent's healthcare. Just saying.
mrharrison

Johnson City, TN

#14 Oct 15, 2012
I think this is all ridiculous, you all are like a bunch of 5 year old children. Who cares get a life and worry about your own business. What a bunch of losers you all are.....
ProstateLover

United States

#15 Oct 18, 2012
Looks like this complaint backfired.

This discussion has got me to thinking about whether there is an assisted living type community for me where a nurse or someone WILL get me sodas and help me urinate and change the TV channel. I'm not old or disabled, just lazy, so that may not be an eligible condition to get in.

I hope Professor42 will keep us updated on the best facility for this sort of need
mrsprofessor

Johnson City, TN

#17 Oct 30, 2012
I would like to comment that my mother in law is 82 years old and all of you rude and ignorant people are all out of line. If she were able to get up and go to the bathroom on her own she would, and yes some of the payments are coming out of our pocket because she is on medicare and as you know it does not pay for everything. We do as much as possible for her on our own but have children to raise and jobs that did not allow us to be with our loved one around the clock. You all should be ashamed. My husband was only expressing concern to let you all the public know of the risks. It is apparent that this site was not the appropriate place to voice his concerns as all of you can only criticize someones experiences and act like low class citizens.
hehe

Chatsworth, GA

#18 Oct 30, 2012
Let me call the WAH-mbulance for you! They don't serve soda either though.
kristi crow smith

Johnson City, TN

#19 Oct 30, 2012
professor42 wrote:
<quoted text>
No you dim wit, I was upset because my mother did not get the care she needed. You are really ignorant, guess you dont care enough about your mother to even understand.
wow, you got your panties in a wad!
ProstateLover

United States

#20 Oct 30, 2012
Ha ha ha ha ha ha. He got so upset, his wife had to intervene while he's in time out corner. Let me imagine how that conversation went at the dinner table: "oh, did those topix trolls get you real good again, honey?"

When you don't get a raise at work, is your wife going to call a meeting with the headmaster?
WoollyEyes

United States

#21 Oct 31, 2012
mrsprofessor wrote:
I would like to comment that my mother in law is 82 years old and all of you rude and ignorant people are all out of line. If she were able to get up and go to the bathroom on her own she would, and yes some of the payments are coming out of our pocket because she is on medicare and as you know it does not pay for everything. We do as much as possible for her on our own but have children to raise and jobs that did not allow us to be with our loved one around the clock. You all should be ashamed. My husband was only expressing concern to let you all the public know of the risks. It is apparent that this site was not the appropriate place to voice his concerns as all of you can only criticize someones experiences and act like low class citizens.
Pfffff. The only ignorant person is you, and your first crime was marrying a man that is wound so tight he'll fly off the handle over soda. Your second crime was ignoring the several comments from nurses who apparently are sick of dealing with him as you should be.

Most of us these days have got a parent or four either in the spare bedroom or on some kind of income support. No sympathy from me.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 2
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Johnson City Discussions

Title Updated Last By Comments
NutriMost - New Diet Scam (May '14) 4 hr Michelle 480
Still no horses allowed the Tweetsie Trail (Aug '14) 4 hr HorseSense 74
GOP leadership will protect Obamacare 6 hr aaronburr 67
Freemasonry in Johnson City 10 hr lee 7
WJHL - Sara Diamond vs. Kylee McGivern 14 hr Mia 1
Religous Nuts in area 16 hr Tannieb 1
Cheap, agreed divorce 18 hr Agreed divorce help 1
Johnson City Dating
Find my Match
More from around the web

Johnson City People Search

Addresses and phone numbers for FREE

Personal Finance

Mortgages [ See current mortgage rates ]

NFL Latest News

Updated 3:35 pm PST

Yahoo! Sports 3:35PM
Agent: Panthers' Hardy seeking reinstatement from NFL
Bleacher Report 9:58 AM
Vince Young Registered at NFL Vet Combine
Bleacher Report 4:11 PM
Titans Release Bernard Pollard
NFL 4:12 PM
Titans to release safety Bernard Pollard
Yahoo! Sports 4:45 PM
Peterson just 1 of the players left in limbo by ruling