Citi Call Center in Gray
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Jonesborough, TN

#102 Nov 4, 2013
Citi is fine all this crap about sending an email to go to the restroom is such a lie. I'm in CS if you just do your job half way decent and not be a lazy ass you will be fine.
thinking I would try it

Mills River, NC

#103 Mar 26, 2014
Betta'h not....( in my best fat Amy voice)
Anon

Elizabethton, TN

#104 Apr 17, 2014
There are a lot of lies on this thread. I worked collections for 10 yrs. yeah it sucked, but I worked at home and made bonuses. Now I work in customer service that does not require phone work and working at home and it's fantastic. I get about 5 weeks of vacation and have a flexible schedule Mon- fri. You just have to be willing to apply yourself and move up beyond the phones.
Russ Johnson

Greer, SC

#105 May 19, 2014
Trying to talk to the Executive Response unit is about equal to me talking to my, one and half year old grand daughter only she is smarter Home Depot ripped me off by allowing some to use, my cc then they tell me it my responsibility to go after him I would if I could but nt my JOB
Riddle me this

Greeneville, TN

#106 Jul 2, 2014
I am applying for a job there. I have experience in sales, customer service, outbound & inbound calls, and collections. Can anyone offer more *current* insight as opposed to what's in this thread? Starting pay? Vacation/sick days? Will I interview for one position or for several & then be placed where I best "fit in"? Thanks in advance for your honest replies.:)(and I went home in tears several times from my last job so sadly, that won't be anything new to me.)
jobless_

Elizabethton, TN

#107 Jul 7, 2014
does anyone even possibly know the number to the location in gray tn?
Helpful

Jersey City, NJ

#108 Sep 8, 2014
I have been working at Citi for over 6 years, trust me, it is a good place to work. If it wasn't, I would have left a LONG time ago. I worked my way up through Customer Service, Escalations, into an off-phone position. The pay is good, even just starting out, and the benefits are unreal. Right now, including Unplanned time, I have over a month PAID time off. Sure, phone positions can be mentally stressful, but if you stick through it you can advance quickly. After my first year I was able to get into an Escalations position that paid significantly more. People just usually aren't willing to work phone positions. Recently they have been doing interviews for both Customer Service and Collections at the same time, and they will place you according to need. But it could be different, I am not 100% on that. I always recommend Citi as a good place to work, and 3 people that I recommended are still working here and like it well enough. Once you get past the base call reps, you will notice that most people working here have worked 10+ years because of the benefits alone. It's worth applying.
LAM

Geneseo, NY

#109 Dec 10, 2014
Helpful wrote:
I have been working at Citi for over 6 years, trust me, it is a good place to work. If it wasn't, I would have left a LONG time ago. I worked my way up through Customer Service, Escalations, into an off-phone position. The pay is good, even just starting out, and the benefits are unreal. Right now, including Unplanned time, I have over a month PAID time off. Sure, phone positions can be mentally stressful, but if you stick through it you can advance quickly. After my first year I was able to get into an Escalations position that paid significantly more. People just usually aren't willing to work phone positions. Recently they have been doing interviews for both Customer Service and Collections at the same time, and they will place you according to need. But it could be different, I am not 100% on that. I always recommend Citi as a good place to work, and 3 people that I recommended are still working here and like it well enough. Once you get past the base call reps, you will notice that most people working here have worked 10+ years because of the benefits alone. It's worth applying.


Who is the main supervisor in Collections now?
benji

United States

#110 Jan 1, 2015
How much are the bonuses in Collections (on average)? Are they paid monthly or quarterly? Thanks in advance!
NeedJob

United States

#111 Jan 4, 2015
I had a face to face interview Fger a phone interview over two weeks ago. Should I just move on? Haven't heard anything since...
Ryan

Erwin, TN

#112 Jan 4, 2015
Does anyone know how the accounts department is? I heard a lot of the men r gay there. Do they get bonuses?
Employee_

Bowling Green, KY

#113 Jan 4, 2015
Ryan wrote:
Does anyone know how the accounts department is? I heard a lot of the men r gay there. Do they get bonuses?
Citi is a great place to work. Great benefits, great pay, great coworkers. I've been here roughly three years and couldn't ask for a better job in this area. Citi is also big on equality so yes, there are many gay men and women here, but that shouldn't play a part on your view of the business if that's why you're asking.
whitney j

Nashville, TN

#114 Apr 29, 2015
I really enjoyed my time at Citi. I miss it often. I see the people I started with still working there and every last one of them have advanced on to higher positions. I had to leave due to a family emergency issue but even then they tried every way in the world to work it out to where I could stay. We just ran out of options, otherwise I would still be there. The job sucks sometimes (collections) but the company always treated me kindly and fairly. Good pay, phenomenal benefits. Don't listen to all the bitter people on here trash talking.
CitiStrong

Johnson City, TN

#115 Jul 22, 2015
Riddle me this wrote:
I am applying for a job there. I have experience in sales, customer service, outbound & inbound calls, and collections. Can anyone offer more *current* insight as opposed to what's in this thread? Starting pay? Vacation/sick days? Will I interview for one position or for several & then be placed where I best "fit in"? Thanks in advance for your honest replies.:)(and I went home in tears several times from my last job so sadly, that won't be anything new to me.)
Next month marks my 18th year with Citi, it's a great place to work with great benefits that are better than most companies. Most of the information in these posts are incorrect, I have never seen an employee terminated without justifiable cause (burning through unplanned time, hanging up on customers, falsifying timecards, etc). If Citi "stole" money from their last checks it's because they used benefit time they had not yet 'earned' so they were not "owed" that time and were paid so Citi will recoup those monies. I do have some issues with the way management does things at times and supervisors will tend to have 'favorites' who they allow to be off the phones more than others and get away with more. The starting pay is currently $11.50/hr in customer service anyway, and you'd have the potential to earn another 10% if 1/2 of your shift is after 5 p.m. You start out with 2 weeks of vacation time and 48 hours of unplanned (sick) time. All in all, it's one of the best jobs in this area and if you're willing to work, give it 100%, stay away from dram, and don't burn through your unplanned time and show up for work on time, you'll be just fine. You normally will interview for the job you posted for and if they don't think you'll be a good fit for that area, they could recommend you for another department. Good luck you you! I love my job and the people I work with!
TyrantX

Richmond, VA

#116 Sep 9, 2015
I had a phone interview today and have a in person interview tomorrow, Citi can't be as nasty as ACT/bank of amerika and I don't reckon they will make you feel as cheap as dial america.

Since: Oct 15

Location hidden

#117 Dec 12, 2015
Hahaha wrote:
<quoted text>
Improper conduct is an understatement and is it any coincidence that Omar "left" when she did? There were others that left at the same time too but none of them had a choice in the matter. Citi seems to pick up a lot of the mess from other centers, especially that same department. Didn't they get Laughlin and end up promoting him?
Yep, Laughlin was my sup in CS/Fuels and he was the WORST! With his "pets" and little hissy fits he used to throw, I wonder who in the F decided he was management material! He had it out for me because I wasn't afraid to speak up when I disagreed with him or left him with his jaw on the floor when I was able to troubleshoot a problem for our team better than he could. Heck, I even schooled him on a section of the employee handbook that he was totally unaware of. I had to send him a "screenshot" of the policy so he would believe me! Obviously this did not help me become one of his "pets". Soon he began a witch hunt on our team and even sent me an email to my personal email address asking me to submit my resignation, as I was no longer a good fit for his team. Well, being aware of the labor laws and the fact that I am most definitely NOT a quitter-I advised him that I would not be resigning, but would be more than happy to transfer to another team. Then came the day I was called into "the office" and asked to resign in front of Laughlin and his manager. I politely refused and said "I am not a quitter". The decision was made to "let me go" but this didn't happen until after the peak call time was over and his manager left for the day. Then I was escorted out the door......I since heard from several previous team members that he fired a gentleman from the Dominican Republic and was being investigated by the immigration and labor boards! What a fantastic manager he WAS! Oh, and my being "let go"? Let's just say that after my hearing with the labor board, I received unemployment compensation due to being fired without good reason. I would recommend Citi due to excellent pay and benefits that start day ONE, but you better be ready to play corporate mind games, have "timed" potty breaks, and only spend 2 minutes per phone call to get your stats right, learn the scheduling lottery game, and NEVER miss work-they don't accept a doc's excuse! And I am not bitter-the last time I walked out the Citi door was glorious and I have never looked back! Also the 6+ months of $200/week unemployment was SO sweet! ;> And yes, I do believe Amy French has a stash o' stimulants hidden in her desk!!!!! LOL
WaaaH

Kingsport, TN

#118 Dec 13, 2015
Hey, it's job and you are not killing yourself doing it. It is not like you are physically toiling and breaking down your body everyday as in honest to Gosh manual labor. As with any job, I'm sure you have to put up with bullsh** and politics, but minding your own business and doing what you are supposed to do will help that. Get on the program, don't expect any appreciation and cash the paycheck. I know several people who have worked there for years and I have yet to see any of them get hurt doing that kind of cushy job.

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