dissatisfied with wedding flowers - stale - petals falling off - wrong flowers

Posted in the Jekyll Island Forum

Donna

Waldorf, MD

#1 Jul 25, 2009
Daughter married St. Simons Island 5-24-09. Flowers provided by Straton Hall. Met with owner, flew down there from Md in January, discussed floral design, particular flowers, containers, number of tables, bouquets, etc. Had a very difficult time with this business. We did not get what we wanted, owner refuses to acknowledge my complaints and first complaint filed via e-mail 5-27-09 and many follow-ups sent, phone calls made, to no avail. As mother of the bride I am being ignored and issues not being addressed even after the bride e-mailed business and demanded a reply to my e-mails and address our dissatisfaction. I am pursing other avenues to address this issue and want a remedy, tired of being brushed off after taking my money.

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