Review: Able Al's Computer Help

Posted in the Jamesville Forum

Wasted hundreds

New York, NY

#1 May 15, 2010
My computer was indicating that files were missing and Widows was going to close-which it did. Desperate to get things done that day, I called "Able Al's". He was at my place for a couple of hours, spent time on things like dusting the key pad, vacuuming the inside of the computer, wiping the screen, de-fragmenting (recently done by me), throwing out a mouse he said was not working. He did not seem to identify the problem or run diagnostics. Instead he seemed to speculate widely and do a lot of blaming-on obviously unrelated things-suggesting the problem could be do to illegal music downloads by my son (nope we have paid for each i-tune song he has) and the mouse and not having a working anti-virus programs (wrong). When he left I noticed that he billed me for an extra hour. He agreed to reimburse or offered to install a CD Reader/ DVD burner. When I told him we use USB memory sticks and did not need the burners he said the Cds and DVDs hold much more memory (not true). My plan was to ask him to send the over billed money back. But, when I went on the computer it was still not working. He agreed to come back --so I did not protest the installation of the burner/player-because it was clear that would have created a negative interchange-something I did not need-while I really needed the computer. When he came back, he did the installations but was taking a lot of time with the computer. I expressed concern about the time. In the end, he billed me for another few hours. After he left, the computer was still not working-hundreds of dollars later. Now when I try to use the computer it indicates that files are missing and Widows has to close-which it does. His response is that he won't give a refund. He claims it was working fine when he was here-not true. He offers to re-format the hard drive if I bring it to him-exactly what I was trying to avoid and could have done myself from the beginning. He has refused to discuss the situation further and has programed his email system to send an automatic response to my emails intended to seek a resolution. Had he shown a more appropriate response, I would not be writing this review. No, I won't bring my computer to him to re-format. I am capable of doing that and he clearly isn't. Not having the computer cost me in term of time, interfered with my work and created problems for my child who relies on the computer for school work. I could have purchased a working computer for what I paid him; something that would have been a lot more pleasant. I guess when you can't sustain a business through positive referrals, it makes sense to give your business a name that begins with "A". Desperate people go for the first listing. I have leaned a lot and will see him in small claims court. I will follow this review with another on a service related list site and with BBB.
Former computer owner

Potsdam, NY

#2 Sep 4, 2010
Go for Able Al's but do not expect to be able to use your computer ever again.
Able Al does great work

Manlius, NY

#3 Jun 26, 2013
I have been having Able Al's Computer Help for years assist me in solving problems on my PCs. Able Al's does great work at a fair price.

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