Olive Garden is Wing City part II

Posted in the Jamestown Forum

Ross

Jamestown, NY

#1 Mar 28, 2013
My wife and I returned tonight from our first outing at the new Olive Garden.

On most accounts it was terrible. The staff seemed unfriendly from the outset. We arrived there after 8 p.m. The entryway was chaotic and we were not greeted by the two or three hosts that were there -- not a word was said to us in the shuffle.

Fortunately we wanted to simply have a round of drinks and appetizers at the bar anyway and we navigated though the people and snagged the last pair of stools available. The older bartender seemed out of her mind and possibly on some type of depressant. We ordered our drinks and she did a quick turnaround and spun back to say "ladies do you have IDs?" to the pair of young women that were finished and grabbing their coats to leave.

The food was alright. Several patrons seated in the bar section were obnoxiously loud, which is perfectly understandable at the end of the day. What is not OK is seeing so many servers lingering around tables that are so obviously seated with their BFFs and adding to the noise. And worst of all ignoring their other patrons. It all seemed to casual for Olive Garden.

The best part: as we were headed out, one of the hosts was taping a pair of temporary signs on the outer doors that read "We apologize but we are unable to allow patrons to reenter after dinner hours are over."

This "quick fix" announcement made a whopping four days after the place opened its doors. I can just picture the toothless ghetto trash that will no doubt disregard this warning and try to pile in once the weather is warm enough to "cruise" up and down Fairmount. I found it absolutely incredible that in the first week the place is already sliding into a perceived type of restaurant that it really doesn't want to be.
Steve

Jamestown, NY

#2 Mar 29, 2013
Sounds like next time you should stay home and eat some dinner. You should have stayed home and made your birch a sloppy Joe. Actually you can use my name and call it a satisfying Steve. Stay out of the area restaurants you are not welcomed nor should you critique any place. You are no Ebert and Roper. After your how is done I will eat her muff for dessert.
okk

Jamestown, NY

#3 Mar 29, 2013
Steve are you posting from prison?
Waitress

Jamestown, NY

#4 Mar 29, 2013
Word has it they hired 180 people but are only keeping like 60. I figure it was a "trial run". I would never go to a restaurant the first day it opened..thats cause for disaster..Try it in like 6 weeks. When things die down and they get rid of the ones who cause complaints :) Good Luck in six weeks!
Ross

Jamestown, NY

#5 Mar 29, 2013
Waitress wrote:
Word has it they hired 180 people but are only keeping like 60. I figure it was a "trial run". I would never go to a restaurant the first day it opened..thats cause for disaster..Try it in like 6 weeks. When things die down and they get rid of the ones who cause complaints :) Good Luck in six weeks!
I'll wait for the Chautauqua crowd to arrive before I ever make a sit-down reservation there. I imagine by then the remaining staff will have either sank or swam. And during the cottage season their quality will have to improve to attract all the yuppies.

Regardless, I've never seen a restaurant have to put up warning signs about drifters coming in after 10 p.m. I've been to the Olive Garden on McKinley and witnessed a welcoming atmosphere late in the evening. Had a similar experience with TGI Fridays on Chippewa.

And I'm disappointed that the management would let the staff look so haggard and act so casual on the floor, after only a week since it opened.

To be sure, Olive Garden is not my favorite place ... the last time I was there the staff was still wearing pressed white shirts and neck ties. I guess un-tucked black camp shirts are the status quo nowadays.
common sense

Jamestown, NY

#6 Mar 29, 2013
Instead of slamming a new business in the area, on Topixs no less Ross, you should bring your concerns to the manager at the establishment you had such horrible service at. That would be the mature common sense approach.
You must not get out much

Jamestown, NY

#7 Mar 29, 2013
That's a standard, permanent sign in all olive gardens. They must not have theirs yet, so they were just doing a temporary one until they get it.
Ummmm

Jamestown, NY

#8 Mar 29, 2013
God another loser whining about something that no one cares about so go to McDonald's next time fatty and did u really use BFF? Lol

Since: Mar 13

Jamestown, NY

#10 Mar 29, 2013
I went to Olive Garden on Tuesday for dinner, and again today for lunch. Our service was weak, but the food was great. Its only been open for 5 days, of course everyone is still getting their bearings. In a few weeks it'll simmer down a lot and be a better establishment. Berating your experience here doesn't solve any of the issues you faced, but talking to the manager would have. Ross, I know common sense eludes you, but next time use your big boy voice and ask for the manager.

Since: Mar 13

Jamestown, NY

#11 Mar 29, 2013
Ross wrote:
My wife and I returned tonight from our first outing at the new Olive Garden.
On most accounts it was terrible. The staff seemed unfriendly from the outset. We arrived there after 8 p.m. The entryway was chaotic and we were not greeted by the two or three hosts that were there -- not a word was said to us in the shuffle.
Fortunately we wanted to simply have a round of drinks and appetizers at the bar anyway and we navigated though the people and snagged the last pair of stools available. The older bartender seemed out of her mind and possibly on some type of depressant. We ordered our drinks and she did a quick turnaround and spun back to say "ladies do you have IDs?" to the pair of young women that were finished and grabbing their coats to leave.
The food was alright. Several patrons seated in the bar section were obnoxiously loud, which is perfectly understandable at the end of the day. What is not OK is seeing so many servers lingering around tables that are so obviously seated with their BFFs and adding to the noise. And worst of all ignoring their other patrons. It all seemed to casual for Olive Garden.
The best part: as we were headed out, one of the hosts was taping a pair of temporary signs on the outer doors that read "We apologize but we are unable to allow patrons to reenter after dinner hours are over."
This "quick fix" announcement made a whopping four days after the place opened its doors. I can just picture the toothless ghetto trash that will no doubt disregard this warning and try to pile in once the weather is warm enough to "cruise" up and down Fairmount. I found it absolutely incredible that in the first week the place is already sliding into a perceived type of restaurant that it really doesn't want to be.
They put those signs up for safety reasons.

“I seek the truth”

Since: Jan 09

Midland TX

#12 Mar 29, 2013
LOL Fast food pasta.
Ross

Jamestown, NY

#13 Mar 29, 2013
The Abraham Lincoln wrote:
I went to Olive Garden on Tuesday for dinner, and again today for lunch. Our service was weak, but the food was great. Its only been open for 5 days, of course everyone is still getting their bearings. In a few weeks it'll simmer down a lot and be a better establishment. Berating your experience here doesn't solve any of the issues you faced, but talking to the manager would have. Ross, I know common sense eludes you, but next time use your big boy voice and ask for the manager.
I wouldn't consider my review scathing, just cognizant of the restaurant's shortcomings. In a year I'd like to view Olive Garden as a staple of chain restaurant scene. Nothing more. I would hate to see it turn into just another dive with an untucked, laid back staff and a clientele with face tattoos and tales from prison.

My post was a review. I'm a bit lost that some of you took offense to my tone ... and a film/restaurant/music/event critic doesn't talk to management. They write about it. By the way, absolutely no one should have to ask a manager to warn their staff about ignoring patrons and counting tips in the adjacent booth.

But I'm glad you visited the place twice in five days. Your patronage will no doubt compensate for those that simply drive right on by the next time.

Since: Mar 13

Jamestown, NY

#14 Mar 29, 2013
Ross, in my haste to judge I may have been a bit harsh, and for that I apologize. This site is full of ignorance and misunderstanding. I have added my own ignorance to your expertly written review. (No sarcasm intended). I agree with your review, but speaking to a manager would not only improve your current experience, but it may also benefit your next experience. By critiquing the staff to the manager you give input as to the staffs shortcomings, hopefully, the manager will correct said shortcomings from becoming habits. Again Ross, I apologize, I had you confused with a different person who is rather ignorant.
Lol

Jamestown, NY

#15 Mar 30, 2013
Track marks on the waitresses arms were a nice touch
common sense

Jamestown, NY

#16 Mar 30, 2013
I also was not intending to criticize, However I highly doubt a movie, music or restaurant critic would you a site like topix, to air there opinion, as you must be aware, this site is used for nothing more than defaming people. If you are indeed a critic, I would think the more appropriate method for you to air your critique would be a more respected site. Hence to comment above mine. Also if improvements need to be made at the Olive Garden, they can only be made, if the management is made aware of the problems.

Since: Mar 13

Jamestown, NY

#18 Mar 30, 2013
Paul wrote:
<quoted text>
Put the comments wherever you want. Don't listen to this buffoon. Good management would result in good service. They shouldn't have to be made aware.
Except its a new store. And customer critique is encouraged.
intended use

Jamestown, NY

#19 Mar 31, 2013
This is the type of thing that SHOULD be on topix, instead of people putting other people down and "who's a druggie" and "who's a whore" this is actually useful info for some people. Im tired of seeing nothing but people calling other people names on here, like it really matters. This should be community discussions, and what is a better discussion than the newest company in the community?
intended use

Jamestown, NY

#21 Mar 31, 2013
my face was intended to be used to please wieners
Ross

Jamestown, NY

#22 Apr 1, 2013
wow wrote:
<quoted text>
So it's ok to slander a business which leads to the workers getting mentioned and slandered.
It is not slander if the original review's thesis is that the restaurant is sliding in its first week of business. No one is naming names, but if some respondents can't control themselves, that is their perogative.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Jamestown Discussions

Title Updated Last By Comments
33 linwood ave up stairs and down stairs 1 hr tklove 13
Rudy'z Pizza Foot ave 2 hr Mel 10
Girl hit on Washington and 8th street? 3 hr Jess 7
matt jones 3 hr swallow Maria 2
Meth Bust! 3 hr hispeople 21
help me help U help me 4 hr Why not 4
God does the dean meth heads ever stop 4 hr Jamestownlames 14
rhi monofrax contract vote this sunday 11 hr chris 207
Drug Raids Today 15 hr Peter 4
Jamestown Dating
Find my Match

Jamestown Jobs

Jamestown People Search

Addresses and phone numbers for FREE

Jamestown News, Events & Info

Click for news, events and info in Jamestown

Personal Finance

Mortgages [ See current mortgage rates ]