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Ashley

Jackson, MO

#1 Mar 9, 2012
The lady who runs that place was very rude. I asked her what she was charging me exactly for when I picked my dog up and she acted like I should be asking questions. They didnt do a very good job. His fur looks really choppy. He's a peekapoo. They are going to be a challenge to groom with their curly fur. Its not my fault. I was letting his fur grow out for winter. They said i should keep it cut short. I didnt want my dog freeIng his but off when her went out to do his business. Learn how to talk to customers or you will lose them. I was refering friends their but not anymore. I will be going some where else. So disappointed!
arf

Dexter, MO

#2 Mar 10, 2012
You should know what she is charging you if you read the BIG board to your left when you walk in. She may sound rude but she's not, that is the way she sounds, quick and to the point. You should try cutting a dog's hair when they are jumping & squiggling around and see how choppy looking they can get....alot of it depends on how the dog is acting on how they end up looking as well. Buy a coat for your dog if you are affraid he will freeze while doing his business. If she didn't know what she was doing, she wouldn't have clients that keep coming back and she wouldn't have been doing her profession for as long as she has. It's your right to go somewhere else but don't be so quick to judge someone else's job when you can't do it yourself.
who

Cape Girardeau, MO

#3 Mar 10, 2012
Who owns this business?
Ziggy

Jackson, MO

#4 Mar 10, 2012
Who cares its a dumbass dog.
mh

Chicago, IL

#5 Mar 12, 2012
Kim is great. She can come off rude at times, because she is very direct. I've taken my dog to other places and she is the only one I will let touch my dog. I know she truly loves animals because she watched mine at her own house several years ago and let him sleep with her cause that's what he was use too. I can't say that about anyone else. Who cares what she says as long as she is good to my buddy.
Guest

Chesterfield, MO

#6 Mar 13, 2012
Our one and only experience there a month ago was a nightmare. First when we dropped our dog off, the guy that was there (Im told hes the owner) took a dry mop to a puddle of urine on the floor, saying he would be doing that all day. I wondered if at some point during the day he might add some water, and maybe some bleach or disinfectant to the bucket. I had told him when I called to make the appt, and again when dropping her off that morning that I lived almost an hour away, but he waited until he was ready to lock up before calling me to tell me she was ready. Fortunately, I was half way to town when he called, but he still called another couple more times before I could get there and was VERY rude. I get her home and while preparing dinner I notice that there are bloody paw prints all over the kitchen, dining room, and beige carpet in the living room. She had to spend the night in her kennel until her paws quit bleeding, and we spent the evening mopping floors and getting blood stains out of the carpet. Large red areas of irritated skin on her back, the vet suspects were due to being clipped too closely. It couldnt have been that they were rushed, as she was there 10 hours. I dont get so many people praising the groomer there. Is there more than one, and we just got the wrong one? Im not impressed at all with the groomer or management.

“Being a Guest is my Career”

Since: Jan 12

Petticoat Junction

#7 Mar 13, 2012
I will divulge a bit more than normal here, to say.. I have a dog we took there ONCE. My dog isn't a unique breed, but I do prefer his hair cut in a specific manner. I even described it to her in great detail and showed her pictures of my dog with the specific cut. When my spouse went to pick up the dog, he was NOT cut in the specific way I stated, and he was NOT clean. He was dry humped by another dog so many times his fur was FILTHY. When I had dropped off my dog, I had mentioned the other dogs alpha behavior and was told they would be kept separated.
He (the male owner person) is a rude ass hat with no manners and she has no people skills. We are you customers, make us happy. DON'T piss us off. I don't care if she is known for being very abrupt, I will also be very abruptly as I abruptly tell everyone I know how TERRIBLE your service is and NEVER take my animal back to your establishment. I'll just take my dog back to petsmart/co whatever it's called in Cape. It's not convenient, but I don't care.
Guest

Chesterfield, MO

#8 Mar 13, 2012
Professional Guest wrote:
I will divulge a bit more than normal here, to say.. I have a dog we took there ONCE. My dog isn't a unique breed, but I do prefer his hair cut in a specific manner. I even described it to her in great detail and showed her pictures of my dog with the specific cut. When my spouse went to pick up the dog, he was NOT cut in the specific way I stated, and he was NOT clean. He was dry humped by another dog so many times his fur was FILTHY. When I had dropped off my dog, I had mentioned the other dogs alpha behavior and was told they would be kept separated.
He (the male owner person) is a rude ass hat with no manners and she has no people skills. We are you customers, make us happy. DON'T piss us off. I don't care if she is known for being very abrupt, I will also be very abruptly as I abruptly tell everyone I know how TERRIBLE your service is and NEVER take my animal back to your establishment. I'll just take my dog back to petsmart/co whatever it's called in Cape. It's not convenient, but I don't care.
We have always taken our dogs (and cats) to Petco in Cape for grooming, and have always been very happy with their services. The only reason I made the appt at K9 Klips this time was because of a horror story about a groomer at a Petco in Hawaii cutting off a dog's ear and trying to super glue it back on. After discussing our experience with our vet, he told me that many of his patients are groomed at Petco in Cape, and nobody has ever reported any type of problem. So we're sticking with Petco. For me it is much more convenient, as I can drop them off, run some errands, and pick them up a couple of hours later. I don't have to leave them 10 hrs, or spend 4 hrs on the road in one day to get them groomed. And I am much more comfortable with them being kept seperate from the other animals. The owner at K9 Klips indicated that he thought kenneling a dog was a bad thing. However, my dog loves her kennel and will happily head that way when told to "Kennel Up". If she's not at my feet, that's where she can ost likely be found. If given the choice between a kennel and being dry-humped for 10 hrs, I bet she'd choose the kennel.
Marble Hill Trash

Lake Saint Louis, MO

#9 Mar 13, 2012
Hey yall leave Kim alone. Find somebody else to pick on. She does a good job.. She's never been rude to me BUT then again I've never been rude to her. Maybe she didn't make your ugly dog pretty she never made my ugly dog pretty but she cut his hair and I didn't have to. So what she has a rough voice, we can't all sound like Carrie Underwood. Go find another soap box. And if you don't like the way she cuts your dogs hair, take it somewhere else
the owner

United States

#10 Mar 15, 2012
There is only one grooomer. If you really waited 10 hrs, that must mean she is good because she must be busy.
Dry mopping, really? Bleach and pinesol is used. It is changed at least twice a day.
Dogs nails do bleed. If you took care of your dog better the nails wouldn't have to be cut back so far.
Kennels are used for customers requesting them. Most customers prefer the socialization time their dogs get with other dogs. It is healthy for them.
Don't mistake rudeness for a person that is busy. The goal is to get the dogs done asap. Not just your dog but all the dogs.
Pickup calls are made in a timely manner. Customers in outlying areas are helped if possibe to save time.
No business pleases every customer. Not even mcdonalds. If you prefer a national chain groomer owned by foreign interests that is your business. Lots of people prefer a hometown shop.
For the few people who have written above, a question. Why are there hundereds of other customers going to k-9 klips that love the place? Is this possibly a reflection on you, not the grooming shop?
Thanks to our loyal customers.

“Being a Guest is my Career”

Since: Jan 12

Petticoat Junction

#11 Mar 15, 2012
the owner wrote:
There is only one grooomer. If you really waited 10 hrs, that must mean she is good because she must be busy.
Dry mopping, really? Bleach and pinesol is used. It is changed at least twice a day.
Dogs nails do bleed. If you took care of your dog better the nails wouldn't have to be cut back so far.
Kennels are used for customers requesting them. Most customers prefer the socialization time their dogs get with other dogs. It is healthy for them.
Don't mistake rudeness for a person that is busy. The goal is to get the dogs done asap. Not just your dog but all the dogs.
Pickup calls are made in a timely manner. Customers in outlying areas are helped if possibe to save time.
No business pleases every customer. Not even mcdonalds. If you prefer a national chain groomer owned by foreign interests that is your business. Lots of people prefer a hometown shop.
For the few people who have written above, a question. Why are there hundereds of other customers going to k-9 klips that love the place? Is this possibly a reflection on you, not the grooming shop?
Thanks to our loyal customers.
I knew you would say this!
Hundreds of customers huh? Really? I call shenanigans. And yes I'll use a chain rather than you, because you suck. In MY business, rude loses you customers. No matter how BUSY you are. Every single customer is the number one priority. ESPECIALLY when they are standing RIGHT IN FRONT OF YOU. Picking up my mounted male who was supposed to be clean, and NOT cut the way I wanted. Is very disappointing. Yes, nails do bleed. I have never brought my dog home with bleeding nails, we have had him over 10 years and taken him to several different groomers. YOU are the only one who doesn't seem to know how to STOP the bleeding.

GO smoke a bowl lady, it won't be long before you screw up and lose this business too..

and remember.. word of mouth is your bread and butter.

“Being a Guest is my Career”

Since: Jan 12

Petticoat Junction

#12 Mar 15, 2012
Guest wrote:
<quoted text>
We have always taken our dogs (and cats) to Petco in Cape for grooming, and have always been very happy with their services. The only reason I made the appt at K9 Klips this time was because of a horror story about a groomer at a Petco in Hawaii cutting off a dog's ear and trying to super glue it back on. After discussing our experience with our vet, he told me that many of his patients are groomed at Petco in Cape, and nobody has ever reported any type of problem. So we're sticking with Petco. For me it is much more convenient, as I can drop them off, run some errands, and pick them up a couple of hours later. I don't have to leave them 10 hrs, or spend 4 hrs on the road in one day to get them groomed. And I am much more comfortable with them being kept seperate from the other animals. The owner at K9 Klips indicated that he thought kenneling a dog was a bad thing. However, my dog loves her kennel and will happily head that way when told to "Kennel Up". If she's not at my feet, that's where she can ost likely be found. If given the choice between a kennel and being dry-humped for 10 hrs, I bet she'd choose the kennel.
I tried K9 because I believe in supporting the local businesses. However, every single time I have taken my dog into Petco, for his grooming all I have to do is give the groomer the name of the type of cut I prefer for him. I don't have to describe it or show them a picture. They know what I want and he gets the EXACT cut. Every place I've ever taken him BUT K9 cut him EXACTLY as the cut describes by name.
SHE showed her ignorance by telling me what I was calling my cut was NOT what it was called and the way she had cut him was the "proper" way.
Siouxx

United States

#13 Mar 15, 2012
My dog got a horrific eye infection while being boarded there. His eyes turned pure white and needed meds for one month. His eyes eventually cleared but it cost over $300 to treat. Not one time did they recognize the dog was sick (he was there ten days). Their response....we will give him a free grooming. Are they crazy???? Never go there!! Plus Kim does a crappy job on yorkies.
Guest

United States

#14 Mar 15, 2012
The goal is to get the dogs done asap.- Maybe that needs to be on a sign out front. But you all fail miserably even at that.

If you prefer a national chain groomer owned by foreign interests that is your business. Im not out to make a political statement. I just wanted to get my dog groomed in a clean, safe, professional environment. THAT was my goal.

Most customers prefer the socialization time their dogs get with other dogs.- Really? Have you asked them? Or do you just take it for granted like you did with us? Our dog gets all the socialization she could want with the other dog and two cats in our household. And I know their health status, which is more than you can say about any of the animals you let her run with all day.

Why are there hundereds of other customers going to k-9 klips that love the place?- Damn good question!!
guest

Jackson, MO

#15 Mar 17, 2012
yeap she is a druggie, I would never take any pet of mine back to her.
Marble Hill Trash

Lake Saint Louis, MO

#16 Mar 17, 2012
You guys are so mean. Keep up the good work Kim My dog comes home happy, clean no blood no fleas and a new wardrobe. If you have a complaint take it up with Kim and she'll try to fix it don't bitch about it here where she can't fix the problem.
Guest

United States

#17 Mar 17, 2012
Marble Hill Trash wrote:
You guys are so mean. Keep up the good work Kim My dog comes home happy, clean no blood no fleas and a new wardrobe. If you have a complaint take it up with Kim and she'll try to fix it don't bitch about it here where she can't fix the problem.
As a pet owner I have read each post with interest.
These are valid complaints. This place has a horrible reputation and their clientele is decreasing each month. One visit and you know that's not the place nor the people to take care of your precious pet.
Marble Hill Trash, YOU are the person who is doing the damage to our beloved pets!
Thanks to Topix and word of mouth you won't be abusing our pets much longer.
Guest

United States

#18 Mar 17, 2012
Marble Hill Trash wrote:
You guys are so mean. Keep up the good work Kim My dog comes home happy, clean no blood no fleas and a new wardrobe. If you have a complaint take it up with Kim and she'll try to fix it don't bitch about it here where she can't fix the problem.
Think she can fix "Severe Razor Burn"? That was the diagnosis we got at the appt with the vet this morning. Then putting a breed with low pigment in their skin out in the blazing sun all day to "socialize" may not be the brightest move - and certainly not after they've been scalped.

As for the owner's accusation that I don't take good care of my dog, he's right. At least in this case I certainly failed to protect her. I feel guilty as hell for taking her there and allowing this to happen to her. This is as good a place as any to bitch about it. I just wish this thread had been started before I took her there. It might prevent another dog or two from going through the same thing. I know my visit with a dog owner in the grocery store this morning did, and probably a couple more from my post on Facebook.

No, Kim can't fix this. Hopefully a week of anti-inflammatory medication, and potty breaks only in the moonlight or covered in sunscreen will. So you think we're mean? What's mean is trying to keep this crap quiet because your dog picks up a new bandana, but no fleas and doesn't bleed all over your carpet. That's not much of an endorsement. You sure set your standards pretty low.
Pet Lover

United States

#19 Mar 17, 2012
Guest wrote:
<quoted text>Think she can fix "Severe Razor Burn"? That was the diagnosis we got at the appt with the vet this morning. Then putting a breed with low pigment in their skin out in the blazing sun all day to "socialize" may not be the brightest move - and certainly not after they've been scalped.

As for the owner's accusation that I don't take good care of my dog, he's right. At least in this case I certainly failed to protect her. I feel guilty as hell for taking her there and allowing this to happen to her. This is as good a place as any to bitch about it. I just wish this thread had been started before I took her there. It might prevent another dog or two from going through the same thing. I know my visit with a dog owner in the grocery store this morning did, and probably a couple more from my post on Facebook.

No, Kim can't fix this. Hopefully a week of anti-inflammatory medication, and potty breaks only in the moonlight or covered in sunscreen will. So you think we're mean? What's mean is trying to keep this crap quiet because your dog picks up a new bandana, but no fleas and doesn't bleed all over your carpet. That's not much of an endorsement. You sure set your standards pretty low.
I'm sorry your pet had such a painful experience and had to be seen by a Vet. This was traumatic for your pet and for you and was so unnecessary. No doubt the Vet had his/her thoughts about the gross negligence even if they weren't expressed.
Thanks to Topix we can spread the word about the abuse our pets receive while in the care of a supposed "pet professional". I assure you my pet-loving family, my friends and my neighbors will be told.
The photos you probably took and the Vet's examine is proof positive these people do not need to be in the pet grooming business.
Guest

United States

#20 Mar 17, 2012
Pet Lover wrote:
<quoted text>
I'm sorry your pet had such a painful experience and had to be seen by a Vet. This was traumatic for your pet and for you and was so unnecessary. No doubt the Vet had his/her thoughts about the gross negligence even if they weren't expressed.
Thanks to Topix we can spread the word about the abuse our pets receive while in the care of a supposed "pet professional". I assure you my pet-loving family, my friends and my neighbors will be told.
The photos you probably took and the Vet's examine is proof positive these people do not need to be in the pet grooming business.
Besides the razor burn, and the failure to stop the bleeding before she was picked up, which I would think would clearly be the responsibility of the groomer, I think possibly management is responsible for the rest of the problems. Someone that has been grooming dogs for as long as they say this person has, should know that the kennel is a "comfort zone" for a dog. Being integrated with a bunch of strange dogs could easily be traumatic for an animal, who may already be traumatized by being out of their normal environment. As far as I'm concerned it could be a threat to their health, especially in light of the failure of management to require proof of vaccination, as most groomers do. I can only guess that the lack of kennels is a cost issue and has nothing to do with it being a play date for Rover. I don't know if it's normal procedure there to ask someone to drop their dog off early in the morning and they will call when your dog is ready to be picked up - in our case, closing time. Wouldn't a specific appt time, with an estimate of when they can be picked up, cut down on the need for all the socializing and dry humping? Of course, none of this makes any difference to me now, as we won't be back.

Does anyone know if this groomer had a place on East Main, near the post office in Jackson years ago?

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