I feel your pain. Unfortunately, I made the mistake of dealing with these guys and circus is a good way to describe it. They put a lot into getting you signed up and after that, they don't show up when they say, don't want to talk to, weeks go by with nothhing being done and the work that is done needs to be checked closely. I saw them doing some things that made no sense and some things that I found out are building code violations. Make sure you get copies of their licenses and everything in writing up front. For a company with a valid contractors license and a listing with the BBB, they have some VERY SHADY practices and behavior. If you have any information you'd like the share about them (names, contact numbers, etc) it would be greatly appreciated. I'd like to send a letter to their management.
i too got into big problems with them, as soon as they got me signed up, they disappeared for weeks, called and called no answer. said the work will be done in 3 weeks, it is going on into 2months ad still not finish. please DO NOT USE THIS COMPANY! they are very unprofessional, they take your money and make you promises that they can't keep. when you see the big guy with the diamond pinky ring run