If you own a RV do not go to El Toro RV for Generator Repairs

Posted in the Irvine Forum

Since: Dec 06

Irvine

#1 Sep 11, 2010
This is my experiance with El Toro RV Service.

In 2008 I had a bad oil leak on my Generator and it kept shutting down and would not produce power. They pulled the Genset out did 4hrs of Diagnosis on it and Told me it needed brushes, O-Ring for the factory fill, and a belt. They put it in and oil leak was still there come to find out they bought the wrong O-ring had to remove it again and fix it. Generator tech told me he could not bench test the Voltage Regulator, but thought it might be the Stator that was going bad.
After i got it home i bought the meters to test it with and read the servivce manual and figured out it was a bad voltage regulartor, and exciter breaker, replaced both of them and fixed my problem.

2 years later same oil leak, belt was slipping real bad called them up and the Service manager told me he was back logged on repairs and would call me when he had a free slot. come to find out he was taking in new work ahead of me and kept me in the back of his queue.

So I bought the parts from someone else and pulled out the genset over labor day weeked. The belt they supposed put in was the original belt they just tightned up the 2 belt tensioners to keep the belt from slipping and charged me for a new belt, I showed them the belt i replaced and explained how I found the belt that no oil was on the pullys or in the pan under it and if they put in a new belt as they say why was the belt tensioners set maxed out for a old worn out belt.

Had to set the belt tension at 50% for the new belt I installed. With the spark plugs removed the drive pully and Stator pully turned freely. tighten to the setting they set on the belt and both drive pully and stator pully would be frozen can't move it.

The only logical answer is they are charging for extra labor and parts and not putting them into the repair. They dont' have a real Generator tech either at least one with enough experiance to diagnose the genset.
As I had to do it myself. I'm a Engineer with Jouneyman Mechanical experiance Mercedes benz factory trained tech. But i can read a service manual. I did the repair myself and genset works great.

So If you love to be overcharged for repairs on your genset, have them reuse your old parts and dont' care how long it takes then by all means use them. The only real dealer left in the area now is Camping world. Most of the other repair places have folded up.

Service manager said to me the belt was covered under a 90 day warranty and that my claims could not be proven by him. Though the one thing that I did find is if he did install a new belt why was the Tensioners maxed out. If you max them out a new belt would not turn or could be turned by the engine and you would burn out the starter or Load bearings on the stator. I personally will never ever take my generator down to them again for any kind of repair or diagnosis.

Another place to take your genset is Don's Mobil Generator Repair.
But not for a few months as he can't take any more work.
THESAULSTER

Los Angeles, CA

#2 Sep 20, 2010
EricV wrote:
This is my experiance with El Toro RV Service.
In 2008 I had a bad oil leak on my Generator and it kept shutting down and would not produce power. They pulled the Genset out did 4hrs of Diagnosis on it and Told me it needed brushes, O-Ring for the factory fill, and a belt. They put it in and oil leak was still there come to find out they bought the wrong O-ring had to remove it again and fix it. Generator tech told me he could not bench test the Voltage Regulator, but thought it might be the Stator that was going bad.
After i got it home i bought the meters to test it with and read the servivce manual and figured out it was a bad voltage regulartor, and exciter breaker, replaced both of them and fixed my problem.
2 years later same oil leak, belt was slipping real bad called them up and the Service manager told me he was back logged on repairs and would call me when he had a free slot. come to find out he was taking in new work ahead of me and kept me in the back of his queue.
So I bought the parts from someone else and pulled out the genset over labor day weeked. The belt they supposed put in was the original belt they just tightned up the 2 belt tensioners to keep the belt from slipping and charged me for a new belt, I showed them the belt i replaced and explained how I found the belt that no oil was on the pullys or in the pan under it and if they put in a new belt as they say why was the belt tensioners set maxed out for a old worn out belt.
Had to set the belt tension at 50% for the new belt I installed. With the spark plugs removed the drive pully and Stator pully turned freely. tighten to the setting they set on the belt and both drive pully and stator pully would be frozen can't move it.
The only logical answer is they are charging for extra labor and parts and not putting them into the repair. They dont' have a real Generator tech either at least one with enough experiance to diagnose the genset.
As I had to do it myself. I'm a Engineer with Jouneyman Mechanical experiance Mercedes benz factory trained tech. But i can read a service manual. I did the repair myself and genset works great.
So If you love to be overcharged for repairs on your genset, have them reuse your old parts and dont' care how long it takes then by all means use them. The only real dealer left in the area now is Camping world. Most of the other repair places have folded up.
Service manager said to me the belt was covered under a 90 day warranty and that my claims could not be proven by him. Though the one thing that I did find is if he did install a new belt why was the Tensioners maxed out. If you max them out a new belt would not turn or could be turned by the engine and you would burn out the starter or Load bearings on the stator. I personally will never ever take my generator down to them again for any kind of repair or diagnosis.
Another place to take your genset is Don's Mobil Generator Repair.
But not for a few months as he can't take any more work.
STFU already. You got hosed by an RV place.BFD!Live and learn buddy. Could you be more longwinded?
THESAULSTER

Los Angeles, CA

#3 Sep 20, 2010
EricV wrote:
This is my experiance with El Toro RV Service.
In 2008 I had a bad oil leak on my Generator and it kept shutting down and would not produce power. They pulled the Genset out did 4hrs of Diagnosis on it and Told me it needed brushes, O-Ring for the factory fill, and a belt. They put it in and oil leak was still there come to find out they bought the wrong O-ring had to remove it again and fix it. Generator tech told me he could not bench test the Voltage Regulator, but thought it might be the Stator that was going bad.
After i got it home i bought the meters to test it with and read the servivce manual and figured out it was a bad voltage regulartor, and exciter breaker, replaced both of them and fixed my problem.
2 years later same oil leak, belt was slipping real bad called them up and the Service manager told me he was back logged on repairs and would call me when he had a free slot. come to find out he was taking in new work ahead of me and kept me in the back of his queue.
So I bought the parts from someone else and pulled out the genset over labor day weeked. The belt they supposed put in was the original belt they just tightned up the 2 belt tensioners to keep the belt from slipping and charged me for a new belt, I showed them the belt i replaced and explained how I found the belt that no oil was on the pullys or in the pan under it and if they put in a new belt as they say why was the belt tensioners set maxed out for a old worn out belt.
Had to set the belt tension at 50% for the new belt I installed. With the spark plugs removed the drive pully and Stator pully turned freely. tighten to the setting they set on the belt and both drive pully and stator pully would be frozen can't move it.
The only logical answer is they are charging for extra labor and parts and not putting them into the repair. They dont' have a real Generator tech either at least one with enough experiance to diagnose the genset.
As I had to do it myself. I'm a Engineer with Jouneyman Mechanical experiance Mercedes benz factory trained tech. But i can read a service manual. I did the repair myself and genset works great.
So If you love to be overcharged for repairs on your genset, have them reuse your old parts and dont' care how long it takes then by all means use them. The only real dealer left in the area now is Camping world. Most of the other repair places have folded up.
Service manager said to me the belt was covered under a 90 day warranty and that my claims could not be proven by him. Though the one thing that I did find is if he did install a new belt why was the Tensioners maxed out. If you max them out a new belt would not turn or could be turned by the engine and you would burn out the starter or Load bearings on the stator. I personally will never ever take my generator down to them again for any kind of repair or diagnosis.
Another place to take your genset is Don's Mobil Generator Repair.
But not for a few months as he can't take any more work.
Nobody cares tard!

Since: Dec 06

Irvine

#4 Sep 20, 2010
I care, and I am not a no body.
However I have heard from alot of people already saying to me ya i'm right El Toro RV Service center is the pits and does sub standard work. Been that way for years and isnt' going to change any time soon.

“I Believe in the Goddess”

Since: Dec 08

Irvine, CA

#5 Sep 20, 2010
I can certinly sympathise with you on that, We took our bounder down to El Toro RV repair center 2 months ago Refrigerator would not light, had plenty of propane. In the tank, well they checked it out cost us 4hrs for them to look at it. Then told us we needed a new one.

We took it down to Camping World took them 5 min to say we needed a fuse for it and cobwebs were blocking the jet were the gas is lighted.

Took them 20 min to fix it.

El Toro RV repair center does not know what they are doing and charging you extra. We will never go to them again. I certainaly wish they would just close up shop and never reopen. We do not need a repair center that does that.

And to the Saulster if you don't have any usefull coments keep them to yourself, your being disruptive.
TBD

Long Beach, CA

#6 Sep 27, 2010
I can't believe you are so sad of a person that you had to create a second account to defend yourself. I bet no one in your life has ever liked you.

“I Believe in the Goddess”

Since: Dec 08

Irvine, CA

#7 Sep 29, 2010
I'm not related to the poster EricV. And your a very sad person to say that I am.

“I Believe in the Goddess”

Since: Dec 08

Irvine, CA

#8 Sep 29, 2010
If our join up dates matched and they don't even number of posts are way diffent. You had better not post things like that anymore it gets you into trouble
jim

Downey, CA

#9 Aug 22, 2012
$150.00 charge to visual inspect the brakes even if
it takes only 5 minutes ??
Heather

San Jose, CA

#10 Sep 27, 2012
As the economy falls, the RV dealerships are raking in inflated B.S. and getting maximum $$$$$$ for it. Get a manual, and your basic tools and do it yourself. You'll save tons of cash, plus you won't hear a Mechanic BS you on phony items. 9/10 RV Mechanics are scammers, who want the commissions.

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