Where do I even begin? Firstly, it was extremely hard to get ahold of someone who could draw up a lease for me. I lived out of town and I called every half hour one day and never got ahold of anyone and this was in the middle of summer, not during the rush period. Finally I talked to Penny in the office who is not the brightest bulb in the tanning bed to say the least. She then proceeded to send me the lease to the wrong apartment complex which took another two days to get that straightened out. After getting the lease overnighted to the office, she then proceeds to call me and tell me she forgot a form and I need to have that in ASAP. Come move-in day I get to my apartment, only to find that they gave me a 1st level apartment in another building and not the one they showed me and then proceeded to promise to me. I got moved to a second level apartment in another building which was ok. It did have nice carpet and the washer/dryer was fabulous. HOWEVER, Broadway street is FULL of section 8 housing which SouthGate fails to mention while they show you their apartments. I am a PhD student at the University of Iowa and I did not feel safe in the neighborhood, especially waiting for the bus and even more so riding the bus with all the riff raff. The first night I stayed at my apartment by myself the Tobacco outlet down the street was robbed, there was a shooting at a bar on Keokuk (the next street over) and another incident on Gilbert Street (also within a few blocks). I made them give me another apartment on the West side of the river. Do yourself a favor and do not rent from SouthGate. All of their property is in bad neighborhoods. Come to think of it, do yourself a favor and do not live on the east side of the river, especially southeast!