Review: Michelangelo's Pizza

Review: Michelangelo's Pizza

Posted in the Inman Forum

Jenny

Cutler, IN

#1 Jun 29, 2009
My husband and I returned home after a weekend away and were THRILLED to find an advertisement for the Inman, SC store in our mailbox. We haven't lived here long, and we thought we couldn't get pizza delivered to our new home.

At 7:20, I called the restaurant on Ashville Highway, and placed an order for delivery. I made .sure before I ordered that the restaurant did, in fact, deliver to my address. I completed the order, and the young lady on the phone told me my pizza would be delivered in 45 minutes. 5 minues after the phone call, I realized she had not asked for my address. I called her back and gave it to her. She thanked me and assured me that she would have called me when the pizza was ready to find out where I lived had I not called her.

At 8:50, I had received no follow-up call and no pizza, so I called the store. The same young lady answered the phone. I explained that my pizza was 45 minutes late. Without any attempt to cover the phone or put me on hold, she held a conversation with a young man. I could hear them both clearly. In the conversation, she stated that she doubted I had called 90 minutes ago. When the young man verified that I had, she told him to give my pizzas to the delivey boy right away. He told her to offer me a discount. She then got back on the phone and told me that my pizzas had been given to the delivery boy "a long time ago", and she didn't know why they hadn't arrived. She said to tell the delivery boy that my pizzas (per her manager) were to be $15--a whopping $3 discount. She then assured me that the delivery boy was not lost, and he would call me if he got lost.

30 minutes later (9:20--two hours after my original order), the young lady called me. She said the pizzas had actually never been made. She said that if I still wished to have the pizzas, the wait would be 45 more minutes, but I could still have the $15 price (or $3 discount).

So my time waiting was apparently worth $1 per hour.

I promised the manager I'd let everyone know how I was treated.

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