Venture Pest Control Company
Posted in the Indian Trail Forum
#1 Jul 17, 2012
New company to our area - sales tactics are deceitful and service
personnel are inexperienced and not trained well. Initial sales contact is a young guy wearing a Venture shirt and lieing about
having already signed up customers who he claims are your neighbors. Salesman also pressure for you credit card number saying the company is "paperless" to save money. When technician arrives to provide service, they are
not knowledgeable and never heard of cicada killers which are
profuse in our area - they have no idea of how to control this pest.
#3 Aug 1, 2012
If you look you can find them on BBB of Charlotte, as for the credit card fraud they do take credit cards for payment as well as any other form of payment check or cash, they never charge a service tell after a service is render never before. BBB does have them scored as an "A"
#4 Oct 23, 2012
Eleanor: You are dead on! The pressure for the credit card number is also a tactic to "Auto Bill" you each month, which you sign the contract you give them authority to do. What I thought was a good deal I signed. My mistake! Our insect problems got worse and they show up and charge at their convience. When charged 1 1/2 weeks early this quarter (was early last quarter as well), I called to complain that my budget did not include a 100.00 charge early, I was told "Most people don't have a problem with it". REALLY!? Guess I am not "Most People". Also guess my expectation of Customer Service includes not offending a current customer and hopeing to retain them, as well as bringing in more. These folks don't seem to have taken that basic Customer Service 101 course. Needless to say I will not be renewing their services much less bringing any new customers.
mclark76: Sounds like you are a paid employee and if you check the BBB website, Venture Pest Control is a new company and as of today there are only 3 reviews.....all negative. Don't expect them to keep that A rateing long at this rate.
Buyers Beware of this company!
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