MakesUWonder

Taloga, OK

#21 Jul 11, 2012
whistlebritches wrote:
<quoted text>
Vintage does not suck. I've eaten there many times and have never been disappointed. And, I'm very particular about my food.
Glad you can afford their over priced and over rated menu items.
McMolly

United States

#22 Jul 11, 2012
MakesUWonder wrote:
<quoted text>
No offense McMolly but I have never received anything but cold food and drinks from your business. I've been going to the McDonalds in Coffeyville if I need something quick... Fries are ALWAYS hot and so is the rest of the food and my tea is always fresh too...Sorry to say but I've tried your establishment in Indy several times...my family of 5 will not be going back.
Thank you for the feedback. Sorry to loose you as a customer. However if you want to call the restaurant and get my # give me a call. Lets see if we can do better. By the way I own the Coffeyville Restaurant also.
McMolly

United States

#23 Jul 11, 2012
Mama wrote:
McMolly, I wanted to comment on the service I received at McDonald's just last night. I know you catch a lot of crap on here and decided I wanted to shed some light. I guess this thread will do. I just wanted to let you know how positive my experience was at McDonald's last night. As I pulled up the order, the gentleman on the speaker was very pleasant. When I got to the window to pay, still very pleasant, his name tag said Travis. When i got to the next windown my food was already there waiting for me. The woman there was also very nice, she was a manager (if that is what the blue shirt means). I know I have seen her working there for a long time. She had black hair, and really pretty eyes. My food was hot and fresh, even down to my warm cookies! Very positive experience at McDonald's last night! Thank you!
Thank you very much. It really makes me feel good that I have given you the McDonald's experience the way it was meant to be.
McMolly

United States

#24 Jul 11, 2012
sweetASpie wrote:
hey, frank if u happen to read on here... couple weeks ago i went to drive through and two of the worker's seemed ready to spar with me over one little extra honey mustard sauce lol When i ask for it their answer was: "how many chicken nuggets did you order"? Then 2 people appeared in window, glaring at me...
Well, long story short, i figured i didn't need it that bad. They ask anything else?? I said, Yeah can i PLEASE have my food lol they were so focused on the sauce the little girl forgot to give me the food bag :)
I have seen it happen myself. Sorry about the issues. My crew go to extremes on some things. We allow so many sauces for each order of nuggets. I am afraid common sense goes out the window. We charge like 15 cents for any sauce after that. However, if you wanted an extra sauce they should have just given it to you. The reason for the rule is customers that come in order small fry and want 10 sauces. Again sorry about the issues. Thanks for the info.
Hamburgler

Kirksville, MO

#25 Jul 11, 2012
I go to McDonald's often and have ** WITHOUT FAIL** received hot food and great beverages from a courteous staff, in a speedy manner. If I'm going to drive through for food, I'm driving through McDonald's. This is far different from the filthy, slow, nasty McDonald's we had before McMolly took it over, so many thanks to him!!
MakesUWonder

Taloga, OK

#26 Jul 11, 2012
McMolly wrote:
<quoted text>
Thank you for the feedback. Sorry to loose you as a customer. However if you want to call the restaurant and get my # give me a call. Lets see if we can do better. By the way I own the Coffeyville Restaurant also.
Then I commend you on that one...I know you've tried to change things at the one here in town, yet someone is obviously not doing their part.
sweetASpie

United States

#27 Jul 12, 2012
personally, besides Frank's quarter pounder with big mac sauce, I really like Stoney B's 1.99 hamburger night. It's a pretty good size patty plus i am not a drinker and i don't have to buy a drink to get it and i like the service :)

Since: Jun 12

Cherryvale, KS

#28 Jul 12, 2012
MakesUWonder wrote:
<quoted text>
Glad you can afford their over priced and over rated menu items.
Try going on Thursday nights when they have 2 entrees, plus you share an appetizer for $20. The last time we went there, they had their 10 oz. KC strip steaks on this special. Where else can you go and get a steak dinner for $10. Can't even afford to buy them at the store and fix them at home for that.
dtyuokfdc

United States

#29 Jul 12, 2012
MakesUWonder wrote:
<quoted text>No offense McMolly but I have never received anything but cold food and drinks from your business. I've been going to the McDonalds in Coffeyville if I need something quick... Fries are ALWAYS hot and so is the rest of the food and my tea is always fresh too...Sorry to say but I've tried your establishment in Indy several times...my family of 5 will not be going back.
I've almost always had good service with the McD's here. The morning crew is rude and messes up sauces but as far as lunch or dinner I have never had any problems. That is one of my favorite places to eat and my fries are always hot.
Southgate

Ingleside, TX

#30 Jul 12, 2012
I want a Southgate Burger!!!!
non shopper

Kansas City, KS

#31 Jul 12, 2012
Southgate wrote:
I want a Southgate Burger!!!!
I bet! And whatever they sold out the back door!!
fedup

Canton, OK

#32 Jul 12, 2012
McDonalds in Indy has gotten very bad lately with their service in the early morning hours---usually from 5am till 8am is when we stop in there and I am usually taking my nephew to work about 5:30 and he has to be to work by 6---recently on 3 different occasions I have stopped in there between 5:30 and 5:40 and have almost driven off because was afraid he would not get his food and be to work on time---we have received his order as late as 5:54am and have had to rush to get him to work at Hackney. When I asked what the problem is---the response I would get would be " things happen." My grandkids like McDonalds but I am telling you, if the service doesn't improve, then we won't be going back.
dtyuokfdc

United States

#33 Jul 12, 2012
fedup wrote:
McDonalds in Indy has gotten very bad lately with their service in the early morning hours---usually from 5am till 8am is when we stop in there and I am usually taking my nephew to work about 5:30 and he has to be to work by 6---recently on 3 different occasions I have stopped in there between 5:30 and 5:40 and have almost driven off because was afraid he would not get his food and be to work on time---we have received his order as late as 5:54am and have had to rush to get him to work at Hackney. When I asked what the problem is---the response I would get would be " things happen." My grandkids like McDonalds but I am telling you, if the service doesn't improve, then we won't be going back.
I agree, the morning service is horrible. There needs to be something done about it. They are very rude, getting your food takes forever, and they've messed up simple orders many times when I've been there in the morning. That's the only time I ever have trouble, the rest of the day/night the service is great and the workers are very pleasant, never in a bad mood or give you attitude.
Kant feel Pietzsche

United States

#34 Jul 13, 2012
McMolly wrote:
<quoted text>
I have seen it happen myself. Sorry about the issues. My crew go to extremes on some things. We allow so many sauces for each order of nuggets. I am afraid common sense goes out the window. We charge like 15 cents for any sauce after that. However, if you wanted an extra sauce they should have just given it to you. The reason for the rule is customers that come in order small fry and want 10 sauces. Again sorry about the issues. Thanks for the info.
McMolly, you might want to do some number crunching on your late-night service. I have no criticism of the food or the service during normal hours, and I enjoy a good QP w/ cheese. Besides, where else can you get a mediocre cappuccino almost anywhere in America at 3 a.m.? lol

But my son and I were working late last night, skipped dinner, and by the time we finished it was midnight. That left us a choice of leftovers from the fridge or McDonalds for a late meal. I ain't crazy, I chose Mickey D's.

Anyway, the line was moving so slow, there were people out standing next to their cars chatting rather than sit inside and get steamed up over it. There were 5 cars bumper to bumper between the kiosk and the window, and 4 waiting to order.

I don't think it's because your crew was incompetent, I think they're just overwhelmed by the traffic during that time frame. Apparently, it's busier during that period than you anticipated.

Several times, I have scoped out the line on a late night, and just went home rather than deal with the time in line I knew I was facing.

Maybe you could justify one more employee on a split shift, keeping the first window open and taking orders/money while the others cook and serve until later in the night, maybe 1:00 or 2:00. You're losing business over the slow service.

P.S. I appreciate you committing to 24/7 service. It's great to know there's someplace in a town this size where you can always grab something hot to eat and cold to drink, no matter the time.
sparkler

Lenexa, KS

#35 Jul 13, 2012
McMolly, Hope you do pay attention to what people are saying because you have a diamond in the rough here. By making things better you could have a shiny diamond here in little ole Indy. I for one am thankful that you do try to make it the best business you can! If each business took the time to address issues as you, we would have a viable downtown. Keep up the good work!
McMolly

Mount Hope, KS

#36 Jul 13, 2012
Kant feel Pietzsche wrote:
<quoted text>
McMolly, you might want to do some number crunching on your late-night service. I have no criticism of the food or the service during normal hours, and I enjoy a good QP w/ cheese. Besides, where else can you get a mediocre cappuccino almost anywhere in America at 3 a.m.? lol
But my son and I were working late last night, skipped dinner, and by the time we finished it was midnight. That left us a choice of leftovers from the fridge or McDonalds for a late meal. I ain't crazy, I chose Mickey D's.
Anyway, the line was moving so slow, there were people out standing next to their cars chatting rather than sit inside and get steamed up over it. There were 5 cars bumper to bumper between the kiosk and the window, and 4 waiting to order.
I don't think it's because your crew was incompetent, I think they're just overwhelmed by the traffic during that time frame. Apparently, it's busier during that period than you anticipated.
Several times, I have scoped out the line on a late night, and just went home rather than deal with the time in line I knew I was facing.
Maybe you could justify one more employee on a split shift, keeping the first window open and taking orders/money while the others cook and serve until later in the night, maybe 1:00 or 2:00. You're losing business over the slow service.
P.S. I appreciate you committing to 24/7 service. It's great to know there's someplace in a town this size where you can always grab something hot to eat and cold to drink, no matter the time.
I hear you. I am not adverse to putting more people on to handle the business. Been there the last 3 mornings and found a lot of mis management. We had enough people but the focus was not on my customers. I will continue to follow up. Thanks for the feedbac
Pretty Woman

Saint Louis, MO

#37 Jul 13, 2012
I miss In and Out Burger in California, they had the best hamburgers I have tasted.
Time Warp

Independence, KS

#38 Jul 13, 2012
Pretty Woman wrote:
I miss In and Out Burger in California, they had the best hamburgers I have tasted.
I've heard that, but never had the pleasure of tasting one. Five Guys burgers (Wichita) are pretty good.
sparkler

Lenexa, KS

#39 Jul 13, 2012
A place of business is as good as its cusomer service. Training employees is 99 percent of it. Today a job isn't a given and people should show up ready to work because there is someone else ready for that job. We as customers will tolerate a little bad as long as it is service with a smile!!
Pretty Woman

Saint Louis, MO

#40 Jul 13, 2012
sparkler wrote:
A place of business is as good as its cusomer service. Training employees is 99 percent of it. Today a job isn't a given and people should show up ready to work because there is someone else ready for that job. We as customers will tolerate a little bad as long as it is service with a smile!!
At In and Out Burger every employee goes to In and Out Burger College.

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