HereWe GoAgain

Independence, KS

#1 Feb 10, 2013
So I just went thru the new Braums drive thru for the first time. Ordered 2 third lb hamburgers no cheese,large fries. What I got was large fries and a HUGE double patty burger with cheese!!! Really??? Can't you guy's get the order RIGHT? If I wanted a screwed up order I could have just as well went to DQ, or MickeyD's! Oh well, at least the burger was damn good as all Braums food usually is! So, cutting you gals some slack for now. But HEADS UP! Get it right next time!??
Ronald McD

Ingleside, TX

#2 Feb 10, 2013
HereWe GoAgain wrote:
So I just went thru the new Braums drive thru for the first time. Ordered 2 third lb hamburgers no cheese,large fries. What I got was large fries and a HUGE double patty burger with cheese!!! Really??? Can't you guy's get the order RIGHT? If I wanted a screwed up order I could have just as well went to DQ, or MickeyD's! Oh well, at least the burger was damn good as all Braums food usually is! So, cutting you gals some slack for now. But HEADS UP! Get it right next time!??
Don't be such a whining, lazy assh*le. Park your car, get out, go in, place your order, check it when you get it, go eat it and don't hold up the people behind you in the drive-through. You and everyone else will be happier.
Wtf

Independence, KS

#3 Feb 10, 2013
HereWe GoAgain wrote:
So I just went thru the new Braums drive thru for the first time. Ordered 2 third lb hamburgers no cheese,large fries. What I got was large fries and a HUGE double patty burger with cheese!!! Really??? Can't you guy's get the order RIGHT? If I wanted a screwed up order I could have just as well went to DQ, or MickeyD's! Oh well, at least the burger was damn good as all Braums food usually is! So, cutting you gals some slack for now. But HEADS UP! Get it right next time!??
What a dick. Mistakes happen. I go through their drivethru at least once a week; nothing but fast, good food, and a good experience. Perhaps you need to listen to the read-back better, maybe turn down your radio and speak up a little bit. I worked one of those jobs when I was a teen. Its not as easy as you think it is. Loud trucks make it hard to hear, radios cause more confusion. And passengers ordering, cannot hear you.
Honestly, if you want a good, accurate experience in the drivethru; turn off your radio (or vehicle if it is loud or running out of whack) and have the driver make the entire order. Leave time between each menu item, and double check your read-back.
If you don't get a read-back, or if anything else is out of the ordinary let the manager know. I only have real problems at two places in town (sorry, not naming names), the rest are good if you give them a chance.
HereWe GoAgain

Independence, KS

#4 Feb 10, 2013
Ronald McD wrote:
<quoted text>
Don't be such a whining, lazy assh*le. Park your car, get out, go in, place your order, check it when you get it, go eat it and don't hold up the people behind you in the drive-through. You and everyone else will be happier.
For one, I'm not an asshole, or lazy, not exactly whining, two, they have drive-thrus for those who don't want to park car, get out, go in. I placed my order, got it and took for granted it was correct and with no one behind me, drove home and ate the food. I'm so f*cking glad all your drive thru experiences have been great and you are one of the "happy people"! I said the burger was good and I'm ok now, got it?
Ronald McD

Ingleside, TX

#6 Feb 10, 2013
HereWe GoAgain wrote:
<quoted text>For one, I'm not an asshole, or lazy, not exactly whining, two, they have drive-thrus for those who don't want to park car, get out, go in. I placed my order, got it and took for granted it was correct and with no one behind me, drove home and ate the food. I'm so f*cking glad all your drive thru experiences have been great and you are one of the "happy people"! I said the burger was good and I'm ok now, got it?
Do you want extra fries with that, you lazy, whining ass*ole?
Braums

Coffeyville, KS

#8 Feb 10, 2013
Call our customer complaint line:

1-800-WAA-AAAA
hey muffin cake

Independence, KS

#9 Feb 10, 2013
HereWe GoAgain wrote:
<quoted text>For one, I'm not an asshole, or lazy, not exactly whining, two, they have drive-thrus for those who don't want to park car, get out, go in. I placed my order, got it and took for granted it was correct and with no one behind me, drove home and ate the food. I'm so f*cking glad all your drive thru experiences have been great and you are one of the "happy people"! I said the burger was good and I'm ok now, got it?
The irony is, you actually got some cheese to go with that wine!

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