Bye Bye Time Warner
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Frustrated customer

Jamesville, NY

#1 Jan 26, 2013
It's sad to see the local office close to save a billion dollar company a few thousand dollars. But that is how their CEO gets a 15 million dollar salary and millions more in bonus's.

I know I could have easily mailed in my monthly payment, but the ladies that worked in the Ilion office were always very friendly and helpful.

When my digital cable box got nuked by a lightning strike and a week later my cable modem got nuked by another lightning hit. Both times after a short wait in line with other fellow Ilionites, my items were quickly switched out.

This thread isn't ment to be about me, I just want to sat good bye to the fine ladies that worked at this location for many years. Only to have TW throw them to the curb with no offer of transfer.

With the closing of 5 remote office, will you cable bill go do, NO WAY, it will probably still go up more..

Good Bye to the Ladies of Ilion TWC. We will miss your smiling faces...

New York, NY

#3 Jan 27, 2013
idiot, emergency broadcast is fcc , not time warner. a 10 year old knows that
Bad box

Buchanan, NY

#4 Jan 27, 2013
When my modem goes bad i could take it right to ilion office and trade it for a new one so i wouldnt have to wait days for a tech to come to switch it out. So now we will have no choice but to wait for days while my service is out! Bad move!!!!!

New York, NY

#7 Jan 27, 2013
lifelong resident wrote:
<quoted text>
yes it is a horrible move but next time you need equipment you don't need to wait for a tech to visit your property.
TWC will FedEx you the needed equipment and pay the shipping for you to return equipment. or you can drive to Utica.
And this will happen in the matter of hours, right?

Charlestown, MA

#8 Jan 27, 2013
Time for dish net work
Prince Velveeta

Fort Plain, NY

#9 Jan 27, 2013
Lmao wrote:
Time for dish net work
Screw them too. get a Roku box. Cable and satellite is corporate welfare. You get Government controlled news and a 100 channels of garbage, loaded to keep failed programing.

New York, NY

#10 Jan 27, 2013
I'm sorry, I'm the idiot. How rude of me to say what I did.

Hadley, MA

#11 Jan 28, 2013
Prince Velveeta wrote:
<quoted text> Screw them too. get a Roku box. Cable and satellite is corporate welfare. You get Government controlled news and a 100 channels of garbage, loaded to keep failed programing.
Whats that roku box?

Lowville, NY

#13 Jan 28, 2013
Doesn't make sense to me! All of you locals who have to mail a box is looking at at least a 10 dollar charge, if its over night, at least 20. If you decide to have a tech come to your house I'm sure that costs them at least 100 dollars if not more. I think they will eventually move
All central New York operations to Syracuse. Twc sucks, I'm tired of them raising my prices.

New York, NY

#14 Feb 8, 2013
I changed to Dish TV and am so satisfied compared with TW and at less than half the price Now I am considering changing my on line service since they censor my posts right and left for no reason except that I am an obvious conservative.
Who needs to live like that?

New York, NY

#15 Feb 18, 2013
I switched to Dish TV and am VERY satisfied. I don't have the on demand channels, but a lot of room to record whatever I want to watch at my convenience, very easy to do. AND, at half the price. Yes, it will go up %$5.00 next year, but it will take a few years to reach what I was paying TW when I changed and of course, by then, TW will be much higher.
Thinking of changing

New York, NY

#16 Feb 18, 2013
how are the music and sports channels?
glad we switched

Moravia, NY

#17 Feb 19, 2013
TW raised our bundle package to almost $200 for tv, phone, and internet. They refused to lower it when I called to complain so we switched to DirecTV and are very satisfied. Have the same services for FAR LESS. Remember they no longer have a monopoly in the valley. You can take your business elsewhere and pay less.

New York, NY

#18 Feb 19, 2013
went to pay bill in Deerfield, what a dump! make that office storeage, TV smaller than I've ever seen, must be thats where all our money goes. the body (could've been a woman, it didn't look up) that took my money must have had a terrible day, no greeting no smile, their job is too painful stay home and let someone else that might apprecicate their job. not comparing offices but atleast in Ilion they had I'd say 32' or better, pleasant staff.
Deerfield office clean window at enterance
maybe paint that offce amybe yellow so those that have that painful job might just smile
How much is your bill mine is 125.00
Mr Rogers

New York, NY

#19 Feb 20, 2013
u don't like it just pay ur bill on line

Utica, NY

#20 Mar 1, 2013
there's an office on Firehouse rd right off Coventry ave in N utica.
Big Daddy

New York, NY

#21 Mar 3, 2013
those ladies must feel like they've woken up in a roadside ditch the way time warner has treated them.

customers should feel the same way -- this move is a stab in the back from a multi-billion dollar company with shoddy cable TV service and continously rising prices.

does anyone else get that godawful emergency broadcast alert screeching like every day? the thing is supposed to go off as a test like once a month, it says so right on the alert banner. this week its been going off like every day.

this has been going on for years. time warner knows its a problem and has been unable to correct it. meanwhile they invest their time into figuring out how to screw over local communities and employees and putting together horrible advertising campaigns.

its time to upgrade to Directv.

New York, NY

#22 Mar 3, 2013
big doody , call the fcc idiot. the alert has nothing to do with cable
Big Daddy

New York, NY

#23 Mar 3, 2013
Oh, thank you for that suggestion! i AM an idiot. how come i didn't realize this myself? LOL
Big Daddy

New York, NY

#24 Mar 3, 2013
wow wrote:
big doody , call the fcc idiot. the alert has nothing to do with cable
educmacate yourself, nitwit. it is a time warner problem, not an FCC problem as time warner admits in the linked article below. it is not supposed to go off multiple times a day. This Syracuse news story is more than a year old and the problem still hasnt been fixed

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