Frontier Communications
No choice

Hansford, WV

#1 Mar 8, 2011
Does anyone else have issues with phone or internet provided by Frontier? It's not like West Virginia really has a choice in the matter anymore for phone providers. However, this isn't so much about that as the lack of helpful technical support or customer support through Frontier. I recently found out I was still paying "Verizon Price" for some of my phone features, because I hadn't called and expressed I wanted to pay "Frontier price". I don't know how that works but it dropped my bill down to about 110$ a month. I don't see how any company that would by out another company still charge a "Verizon Price." I called numerous times before and I was never notified that I was paying for some of the features I was paying for, nor did it show up on my bill. I was simply told it was a bundle of unlimited long distance calling, caller ID, ect. Not until this last time was I informed that unlimited calling to Canada and a few other things were in there. If my bill hadn't changed price and I had asked for an itemized bill how did those things JUST show up. It doesn't matter if you get the persons name you're talking to with customer support because supposedly if you talk to someone in Mississippi one day and Wisconsin the next "I don't know who that is because we don't work in the same state and I'm talking to you now....so...what do you want." I know it can't be a fun place to work, but I don't have a choice in my phone company so buck up and don't talk to me like I'm ruining your whole day.

I can see why the BBB has rated them at an F. I just wish there was a choice in land-line phones now.

Has anyone else had unexpected billing? Internet issues? Loss of phone?
Frontier Blows

Hillsboro, WV

#2 Mar 9, 2011
I have had the frontier phone service for 15 years live in the country, but still on main rt 10 and still cannot get dsl or high speed internet! I'm within this 1 mile radius where it is unavailable to me and am always told I'm about 30,000 feet, then it went down to 9,000 then a year later back up to 30,000. This has been going on for 5 years after everyone around me has recieved it. Up all the hollers and everywhere around. Kinda makes it hard to do much of anything nearly interesting on the internet much less take advantage of a internet phone cable package. We pay for them all seperate and yeah it gets expensive!!! Frontier Sucks!!!!! And I do tell them that at least every 6 months!
Unlucky

Charleston, WV

#3 Mar 19, 2011
Come to find out I wasn't getting voicemails on my home phone because they threw in "digital voicemail." without telling me. I called places that I had applied for and they informed me they attempted to call me back and left messages. I didn't know that for THREE weeks. Thank you frontier for screwing me out of a job by giving me something I didn't ask for and not notifying me that I would need to follow steps to set it up.
business owner

United States

#4 Mar 19, 2011
They have been great for us. Very friendly and really good service.... We haven't had any problems...
friends and co workers

Ashland, KY

#5 Nov 18, 2011
i work at frontier. It is a good place to work. Pretty good pay when you sell something which is rare. But i love the freedom. Mainly you can screw around on your spouse and not get caught because you are WORKING. You should try it it is fun and easy I have had affairs with all of the guys i work with.
why

Ashland, KY

#6 Nov 18, 2011
that is bad when you work somewhere just to get laid.
looking

Russell, KY

#7 Dec 15, 2011
hey i just started at frontier and just wondering who is the guy that drives the siler car. I think someone said his name was anthony. if anyone can tell me his name ;et me know
lbm1823

United States

#8 Dec 15, 2011
friends and co workers wrote:
i work at frontier. It is a good place to work. Pretty good pay when you sell something which is rare. But i love the freedom. Mainly you can screw around on your spouse and not get caught because you are WORKING. You should try it it is fun and easy I have had affairs with all of the guys i work with.
What guys will cheat there?
Loser

Elizabeth, WV

#9 Jun 19, 2012
Most of them in Prichard route
jamuk

Chesapeake, OH

#10 Nov 18, 2013
Loser wrote:
Most of them in Prichard route
loser is your lastname childers
CLeeP

Buffalo, WV

#11 Mar 6, 2014
2nd day on Frontier DSL. Signed up for 6meg service and before the tech showed up, he called and told me that was impossible. His speed test showed ~1meg download and ~0.4meg upload.$31/month... sad.

Then, today, just speed tested and it showed 0.2dl and 0.4ul =0
scrog

Chillicothe, OH

#12 Mar 7, 2014
Frontier sucks.

Since: Jul 13

Huntington, WV

#13 Mar 7, 2014
CLeeP wrote:
2nd day on Frontier DSL. Signed up for 6meg service and before the tech showed up, he called and told me that was impossible. His speed test showed ~1meg download and ~0.4meg upload.$31/month... sad.

Then, today, just speed tested and it showed 0.2dl and 0.4ul =0
Same problem for me. Same numbers, I called four times and had people come out. I finally cancelled and went to comcast for internet and frontier credited back 3 months of service. Now I'm getting 16mbps/dl and 3mbs/up.

No regrets. Frontier said it's possible for them to get any faster than 1mbps more than a mile from their downtown office.
1 post removed
Comcast sucks

Bladensburg, MD

#15 Mar 7, 2014
I've had both frontier and Comcast. You must work for Comcast because your statement is bs . My bill wad twice s s much and my service sucked. I have frontier and its great and cheaper.
1 post removed
Hd3h45

Pittsburgh, PA

#17 Nov 24, 2015
Bryson drives a silver car
Tech

Huntington, WV

#18 Nov 24, 2015
Frontier Blows wrote:
I have had the frontier phone service for 15 years live in the country, but still on main rt 10 and still cannot get dsl or high speed internet! I'm within this 1 mile radius where it is unavailable to me and am always told I'm about 30,000 feet, then it went down to 9,000 then a year later back up to 30,000. This has been going on for 5 years after everyone around me has recieved it. Up all the hollers and everywhere around. Kinda makes it hard to do much of anything nearly interesting on the internet much less take advantage of a internet phone cable package. We pay for them all seperate and yeah it gets expensive!!! Frontier Sucks!!!!! And I do tell them that at least every 6 months!
They are too tight to install a repeater. Dsl can go many miles with repeaters / boosters or with a fiber backbone. Get Excede or Hughes Net. If 4G is available try a hotspot.
You can use a Cisco wifi repeater and link it to the hotspot then plug in any devices that need ethernet cables.
read it

United States

#19 Nov 24, 2015
had frontier 1 time they installed and left wasn't what they said it barely worked if at all. after 3 days we told them to unhook it. WHATEVER YOU DO DON'T GET HUGHES NET !!!!!!!!!! they are horrible we pay for 10 only get to use 6 or 8 don't watch videos very little up or dn loads . you can watch your available useage draining from the meter they just take it back from you then try to sell 5.00 token which might last an hour if you're lucky. thats 100.00 a month everyone I know that has spews net is not happy.

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