Bank of America Mafia

Snohomish, WA

#1 Aug 12, 2014

In the beginning of June I opened up a savings account at BANK OF AMERICA because I was moving from Michigan to Washington and they were one of the only two banks in both Michigan and Detroit. When I set up the account it was only a savings account, and was still using Huntington for checking until we moved. NOTE: I WAS THE ONLY PERSON AUTHORIZED ON THE ACCOUNT.
About two weeks after we arrived in Seattle, I went to the local branch in Mill Creek, Washington to pull money out of my account to pay rent. Upon arriving at the teller, I asked to see my statement, so they printed me out one. I immediately noticed three withdrawals from my account for a sum of $800.00 dollars, all from Grand Rapids, Michigan. I knew that this was impossible because I live on the other side of the country, so I immediately had the teller look into the situation. He made a couple of calls and came back to say promptly that there was nothing they could do about it the person who made the withdrawals had “proper identification” and that they had presented my social security card and student identification. They then described the woman that was “me”, which didn’t match me at all. This statement was followed by him informing me that the bank would not be replacing the funds, and I should have a nice day.
(I knew that this was my mother as she had stolen money from me in the past, the description provided matched her to the color of her hair, and she is the only person with access to my social security card. NOTE: I AM 23 YEARS OLD, AND SHE IS 43. THE BANK ALLOWED SOMEONE WITH A 20 YEAR AGE DIFFERENCE TO PULL MONEY OUT OF MY ACCOUNT)
I came home and immediately called the police department and had my mother arrested for identity theft. She was found hiding out at the volunteer organization within the Grand Rapids community, and brought in Monday night.
Now began the futile effort of getting my funds back from Bank of America. I immediately contacted customer service, which got me nowhere as they informed me that my account no longer existed. This was confusing because I still had $600.00 in my account. I decided that there was nothing I could do until I could get to the physical branch.
That Friday I was able to get to a local branch. I sat down with a personal banker in hopes that he would be able to find my account so I could finally file a claim. This was to no avail, my name was not found within their system. I then returned to sit with my significant other, who was with a different teller, where I had overheard the individual just servicing me, mocking me saying that I was confused and crazy! The personal banker working with my boyfriend, who actually seemed like she care, had advised me to call the claims department when I got home and had access to my account number, and that I should be able to file a claim. I followed her instruction, and to my surprise they actually had record of my account when I called. I then filed the claim over the phone and was told that the money would be in my account on Monday.
On Monday I went to the bank to try and withdraw my money to pay rent. Once again I was turned away and told “my account number did not exist”, and there was no money in my account. I again tried to call the claims department that serviced me before, and was told my account never existed. NOTE: THIS WAS THE SAME NUMBER THAT JUST APPROVED MY CLAIM ON PREVIOUS FRIDAY!
The organization is trying to cover up for their egregious error by making me “go away”. Last time I checked that was how the mafia deals with their problems, not publicly traded American financial institutions.
Batch 37 Pain Is Good

Grand Blanc, MI

#2 Aug 18, 2014
The money the branch level personnel make makes them into glorified movie theater attendants...... You could have contacted their Security Managers to find out what happened and they would be able to obtain video of your mother taking your money....... If they wouldn't provide you then a court order by the prosecutor could be had...

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