Review: Portage Family Medicine Inc
Posted in the Hudson Forum
#1 Apr 29, 2010
Portage Family Medicine is very poorly managed and a very unwelcoming group. The office staff can be extremely rude, degrading and demeaning. The office manager appears to run the office on an equivalent level of Hitler themself, allowing the staff to be disrepectful in actions and attitude, as they merely mirror the office manager's own rude actions, smart mouth and attitude. If one misses an appt. at Portage Family Med, or is more than 10 minutes late, three times over the time of your being a patient, they will dismiss you as a patient and will only treat you in a "death threatening situation" for 30 days while you find another primary physician. Mind the traffic in the afternoon in Streetsboro on some days... it would be easy if one had a latter afternoon appt. to be 10 minutes late. This is fact, as I read the letter written to a co-worker, who was a patient at Portage Family Med for many, many years. But, this reflects the feeling that one gets, where the patient/customer (PAYING customer, whether it's through insurance, or not)is looked down upon and treated as if they are doing you the favor by allowing you in their practice. Somehow they have turned reality upside down at Portage Family Med. They have had a very high doctor turn over in the last years. Sadly, they used to be a very respectable practice. Now it is a very cold and uncomfortable place and I just no longer felt safe with leaving my care in their hands. Especially realizing the damage a poorly run office staff, nursing staff and doctors in some cases, can possibly cause when it comes to your records, handling test scheduling, and one's overall care and health. You would be much better off shopping for better care.
#2 Nov 21, 2011
They are rude directly to you over the phone, they leave you rude phone messages - when you return there calls to explain and complain - they hang up on you, they lose crucial patient record data, and when you call trying to get a return call from a physician there to make them aware of the continued problems, they hang up on you. Do not waste your time speaking with The Office Manager, she is as rude as they are, talks to you with a blaming tone, when you tell her that her staff failed to do something, and then asks who it was, like it is your job to know ALL of them there, and not hers. I do not know of how the good doctors there are able to continue as they lose patients due to this.
#3 Feb 20, 2013
This office is highly unprofessional and very rude. My son and I both had an appointment as new pt and when we arrived the office lady cancelled us because we were not 20 minutes early to our appointment. We were actually seven minutes early but that was not good enough. Never was told to arrive 20 minutes early at all. The office lady was so rude about it, I told her I didn't know and she shut the window and walked away. She then said we could reschedule but I waited by the window and nobody bothered to look at us or even help. I then went and called then and told the lady I would like to schedule and told her were I was sitting right there in their office and he didn't ever care or anything. And they weren't even busy. My son and me were the only ones in the waiting room, there phone was even ringing except when I called. But they had like seven people working back there. But I ended taking my son across the hall to that holders doctor and they are extremely nice and they even said to me that they are very rude over their. But it still gets even better I even got a bill for that doctors appointment that they said I was a no show too. Which is bull, so I'm trying to get that straighten out.
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