Hopkinsville Enterprise rent-a-car

Hopkinsville Enterprise rent-a-car

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Renter

United States

#1 Nov 5, 2012
Can these people get any damn slower? They need to not worry about looking soo pretty and service customers. This is the slowest office I have ever had to deal with. About to switch companies I use.
info

Hopkinsville, KY

#2 Nov 5, 2012
Renter wrote:
Can these people get any damn slower? They need to not worry about looking soo pretty and service customers. This is the slowest office I have ever had to deal with. About to switch companies I use.
Garlan Nissian Rents cars. Just to let you know. I switched one day when I waited two hours. It was too much so I found out who else rents in Hopkinsville,best wishes to you and yours.

Since: Dec 11

Madisonville, KY

#4 Nov 6, 2012
enterprisecares wrote:
We take customer service very seriously and would like to address this issue in further detail. Please send us an email to care[at]enterprise.com with your exact pick-up branch address in Hopkinsville, your reservation number and your contact details.

Please reference 121106-000724 in the subject line of your email.

Sincerely,
Amelia
Social Monitoring Coordinator
Enterprise Rent-a-Car
Oh that's why they're so slow!! They're too busy on topix! Come on Amelia, get your staff together and quit losing customers...
Al Santorina

Madisonville, KY

#5 Nov 6, 2012
I had a rental there one day at 8AM. Call the place and they told me I could not get my car till 10AM. I call the Hertz place at the Holiday Inn and told them what I needed and the guy took care of me and gave me a better car. I will never use enterprise again! What was so bad was the girl that I spoke to was rude and did not care about my business.
garlandrental

Hopkinsville, KY

#9 Nov 6, 2012
Al Santorina wrote:
I had a rental there one day at 8AM. Call the place and they told me I could not get my car till 10AM. I call the Hertz place at the Holiday Inn and told them what I needed and the guy took care of me and gave me a better car. I will never use enterprise again! What was so bad was the girl that I spoke to was rude and did not care about my business.
Hey Big Al, that lady from Enterprise wants you to contact her. They are trolling us man. Call those people. Hey it is too late for me, Like I said get your rental from Garland.
Al Santorina

Madisonville, KY

#10 Nov 6, 2012
I do not have time to contact them as this happened last March. If they do not do it right the first time they can just do without my business. I will need another rental soon and will go back to Hertz as that young man went out of his way to help me and the cars was clean and did not smell like smoke!
lilly

Hopkinsville, KY

#11 Nov 9, 2012
The manager gave me a hard time bout a month go, when i tried to rent a car there, they need to keep info on regular customers so we dont have to go through all extra crap and waste our time.
Al Santorina

Madisonville, KY

#12 Nov 9, 2012
To Enterprise peeps:

You need to send in a secret shopper and see how slow and rude these people for yourself.
Nosey

Hopkinsville, KY

#13 Nov 9, 2012
They spend more time on their cell phones and talking to each other than they actually do getting to know their customers and taking care of their issues. Its almost pointless to complain about IT though because customer service an satisfaction Is a thing of the past.
yes

Hopkinsville, KY

#14 Nov 9, 2012
My husband and I rented a car from them many times. When we attempted to rent a car again two months ago they gave us a hard time. I asked them why we had to start the process over when we have rented from them multiple times. We waited for over an hour just to talk to them. They then said that they would not have any cars until the next afternoon. Okay enough said. We have not been back.
ohno

Hopkinsville, KY

#15 Feb 2, 2013
These people need some customer service skills. They do not care so don't bother giving them your business.
GoCats

Hopkinsville, KY

#16 Feb 23, 2013
You think this place was bad before.....go in there now. The rude chick that sits in the back just got promoted to manager! She's the rudest person I've ever met and it just shows that customer service means very little to this company!
beentheredonetha t

Hopkinsville, KY

#17 Feb 26, 2013
GoCats wrote:
You think this place was bad before.....go in there now. The rude chick that sits in the back just got promoted to manager! She's the rudest person I've ever met and it just shows that customer service means very little to this company!
Yea their corp office does not care so I hope customers go else where and drive them outta business....Go to Garlan they rent cars and the young lady who does it is customer friendly.... the ENTERPRISE climate does not deserve our business.
mustang lover

Seymour, TN

#18 Aug 1, 2013
enterprisecares wrote:
We take customer service very seriously and would like to address this issue in further detail. Please send us an email to care[at]enterprise.com with your exact pick-up branch address in Hopkinsville, your reservation number and your contact details.
Please reference 121106-000724 in the subject line of your email.
Sincerely,
Amelia
Social Monitoring Coordinator
Enterprise Rent-a-Car
well that's a lie hopkinsville enterprise is absolutely crappy!
John Taylor

Columbia, SC

#19 Aug 1, 2013
When the guy was the manager he did everything so quickly and easily. Now it's terrible. Lots of everyone complaining.
crazy

Hopkinsville, KY

#20 Aug 1, 2013
I agree their customer service is horrible. I now go to hertz!!
Pimp C

United States

#21 Aug 2, 2013
You got to start cursing these people out, act like you don't care and about to go off that will get there attention. That's what I does ya dig? I don't care where you at, if you at mickey'ds the Bp hell I don't care if you are at the soup line at the salvation army if someone get rude with you get in they ass right then and there. I bet they ass straighting up and fly right if you give it to em right cuss'em like a dog.
Southern Avenger

Hopkinsville, KY

#22 Aug 2, 2013
Sounds like Pimp C has a little Trayvon Martin in him.
Townhall

Hopkinsville, KY

#23 Aug 2, 2013
Pimp C wrote:
You got to start cursing these people out, act like you don't care and about to go off that will get there attention. That's what I does ya dig? I don't care where you at, if you at mickey'ds the Bp hell I don't care if you are at the soup line at the salvation army if someone get rude with you get in they ass right then and there. I bet they ass straighting up and fly right if you give it to em right cuss'em like a dog.
That, or they shoot your ass.
Tasha H

Hopkinsville, KY

#24 Aug 2, 2013
Renter wrote:
Can these people get any damn slower? They need to not worry about looking soo pretty and service customers. This is the slowest office I have ever had to deal with. About to switch companies I use.
I had to get they insurance n my insurance was better then there's. I told the lady 4th ofJuly wkend that I would never come back. I get emails for something I don't even read no more

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