Review: Alan S Gross Plumbing & Htg
Posted in the Holtsville Forum
#1 May 11, 2009
I can honestly say after 26 yrs. in a related trade,WOW !! I can't believe how rude his employees are , how horrible of a job they did,tried to fix a toilet, when they left it still leaks, is now mounted very crooked and leans to the right, and looks like total crap !!! his lead man that was at my house was very full of himself and tried to act like he knew something, and when you question him gets very rude and defensive & insults you,then tries to spew tech talk that he don't understand himself. from 1-10 my experience with them would be a -1... The GOLDEN rule when dealing with customers and the public in general is the customers always right, and even if they aren't, they are !!! and you never never insult them or be rude with them !!! They pay your salary...without them you would be sitting home !!! But I notice these values are not shared at this company !!!
#2 Jun 20, 2011
I've dealt with Al Gross for years and found him (and his workers) helpful, professional and on time. I don't know what happened in your case, but it is very different from my multi occasion experiences, I recommend him highly.
#3 Dec 30, 2013
THIS PLUMBER IS HORRIFIC!!!!!
RUDE AND IGNORANT! If you like throwing your money away he is your man. Does not return calls and believes it is not his problem when his plumbing fails.
#5 Aug 24, 2014
Joe and Mike of Alan Gross Plumbing did an amazing job correcting the plumbing problems in our house. We have a very old house and they corrected all the issues in the plumbing. We will be sure to use them in the future. We highly recommend this company for both their quality workmanship and work ethic. They are also very prompt and responsive to their customers needs.
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