Villa Lombardi's Nightmare Review
Posted in the Holbrook Forum
#1 Sep 20, 2010
Villa Lombardi's was the first catering hall that we looked at. Having been to the Lombardi's in the past, we knew they do a wonderful job and their food is always top notch. I am not sure of his title (catering director?) but the person who showed us around and went over pricing detail was Craig. While we really loved the Villa, it seemed to be out of our budget for a Saturday wedding. Craig asked us where else we were looking and we went over our list with him:
Miller Place Inn
Bellport Country Club
Criag had negative things to say about each venue which we thought was unprofessional but we didn't give it much thought.
We proceeded to thank Craig for his time and on our way out, Craig asked us to give him a call before we book a venue and he would speak to the Lombardi's and see what he can do. We kept that in the back of our mind as we went to look at other venues.
Our tour of East Wind was great. Elizabeth took great care of us and we had a really great feeling about the place, it was in our budget and were just about to book with them when we got a call from Craig for Villa Lombardi's asking how our search was going. We informed him that we were close booking with East Wind because we liked the Venue a lot and because it was in our budget. Craig asked us what East Wind quoted us and when we told him $85 per person ++, he said he would be able to match that quote because we were such a "nice couple". Very surprised and excited, we agreed to come down the following day to go over everything. Craig just asked that we bring in our written quote from East Wind and we would have a deal. So we meet Craig at Villa Lombardi's the following day. Craig immediately asked for the written quote from East Wind and started bashing the venue. For 10-15 minutes Craig claimed that he used to work for East Wind and proceeded to tell us bad things about the food, the kitchen and the facility. This really rubbed us the wrong way. After our quick tour of Villa Lombardi's, we went up to Craig's office. Craig leaves the room with our East Wind quote and comes back with bad news.
1. They don't have our date
2. They will not match the price
I almost fell off my chair.
Craig told us he could give us a deal on a Friday wedding (our date was a Saturday and he knew that) Then he tried to convince us to move our date from September to the winter which we didn't want.
We were shocked by his behavior and unprofessionalism.
We didnít call him to try to get the price down. He called us. He said he would match their price for Saturday in September and we told him the price over the phone. He basically asked us to come in so he could bash the competition and then go back on his word that he would match the price.
Lombardiís has a reputation that stands on its own. They donít need such an unscrupulous person like Craig running their catering operation.
Apparently Craig has been with the Lombardiís for the past 6 months. I donít know if their operation has changed in the past 6 months but I would advise anyone thinking about booking with Lombardiís to use caution and know what kind of a businessman you are going to be dealing with.
#2 Oct 7, 2010
My fiance and I are getting married at Villa Lombardi's and were shocked when we came across this review. Our banquet contact was Craig and he was the most professional and kind person we met while visiting other catering halls. We called him to find out what was going on. We read him these comments. This couple came to see Villa Lombardi's,and he showed them around and went over prices, they told him the other places they were going to look at. He called them to follow up and was told they liked another venue which gave them a better price. He mentioned that he could match that price. When the couple came back with the parents he called the owners to get final permission for the deal and was told absoulutey not, have them move their day. When he apologized to them that the owner said they would not give them the price they turned from nice people into raving lunatics and embarrassing themselves in front of everyone. If they liked another venue better, why didn't they reserve date with them. These are just poor people who didn't get what they wanted. My fiance and I are paying for the wedding of our dreams ourselves and the people at Villa Lombardi's are all very nice and Craig went out of his way to make that possible.
#3 Oct 8, 2010
We had our wedding at villa lombardi's in may . We did not have a single problem and it was even better then we expected. Also villas only has 1/2 rooms they fill up VERY fast.
Anyway our wedding went off without a hitch .
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