Bad experience with hotel in Hobbs NM

Posted in the Hobbs Forum

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1 - 6 of 6 Comments Last updated Aug 26, 2012
Stacy

Carlsbad, NM

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#1
Jun 14, 2011
 
I would like to first off let you know that me and my family enjoy your town we play several softball tournaments there every year, but this is the first bad experience we have with your town. We were going for a tournament in your town May 13-15 for the Jewels in the Dirt Tournament. I reserved two nights at the Lea County Inn Hotel but had to cancel my reservations. I called two days before our reservations and spoke to Ashley and she advised me that everything was taken care of. I also called back to make sure they were cancelled to ensure I would not be charged and at that time I was reassured. There were no confirmation number given for the cancellation. I assumed that everything was done but the following week I noticed on my bank statement that I was charged for one night. I immediately contacted the hotel and spoke to the manager there and he stated she only cancelled one night I requested a refund and he advised me that I would have to contact Hotel.com since that is where I made my reservation with. I contacted them and they advised me to contact the hotel because it is their error. To make a long story short I am still fighting to get my refund from this hotel. This has been the worst experience I have ever had with a hotel. And I would advise anyone not to stay at the Lea County Inn in Hobbs NM.
Jma

College Station, TX

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#2
Jun 14, 2011
 
Write to your credit card company and dispute the charge. I think you have to WRITE and not call, but they should take care of it for you. Good luck!
carrie

Carlsbad, NM

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#3
Jul 17, 2011
 
Jma wrote:
Write to your credit card company and dispute the charge. I think you have to WRITE and not call, but they should take care of it for you. Good luck!
call or file complaint online or write either is good... may take a month to resolve (after you file complaint with c.c company)
Realist

United States

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#4
Jul 25, 2011
 

Judged:

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Maybe eating out Ashley would have gotten a resolution faster? We could have avoided reading your lengthy whine if you could have just did the dive and tongue rescue.

I mean, really?

And next time, book a more serious property in a better location? Really?
concerned Hobbs citizen

Bellevue, WA

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#5
Aug 11, 2012
 
Realist wrote:
Maybe eating out Ashley would have gotten a resolution faster? We could have avoided reading your lengthy whine if you could have just did the dive and tongue rescue.
I mean, really?
And next time, book a more serious property in a better location? Really?
Way to go, shit head. The people aren't even from here and you're acting like an ass. Go crawl back in your hole.
Bob

Santa Fe, NM

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#6
Aug 26, 2012
 
Yes, you need to get onto your credit card company. They will deal with it.

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